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Antivirus says clean but...
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09-08-2009 8:45am#1Hey Guys, I've recently had a nice long enjoyable session of homicidal rage at trying to remove some malware from my computer.
I am unable to access Microsoft.com and other sites such as symatec (all other site are fine). Also I am constently redirected to Ask.com and to make matters slighty worse I've been a fair few bluescreens and when I tried to install Mcafee it encounter a unspecified error and tried to close over 50 times! it instlaled but now is unable to run virus scans, heres my hijackthis and rooter analysis (Spybot AND Window malicous software removal tool have stopped finding anything.)
Rooter.exe (v1.0.2) by Eric_71
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SeDebugPrivilege granted successfully ...
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Windows XP . (5.1.2600) Service Pack 3
[32_bits] - x86 Family 6 Model 15 Stepping 11, GenuineIntel
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[wscsvc] (Security Center) RUNNING (state:4)
[SharedAccess] RUNNING (state:4)
Windows Firewall -> Disabled !
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Internet Explorer 6.0.2900.5512
Mozilla Firefox 3.5.2 (en-GB)
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C:\ [Fixed-NTFS] .. ( Total:372 Go - Free:198 Go )
\ [CD_Rom]
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Scan : 09:39.37
Path : c:\documents and settings\administrator\my documents\downloads\rooter.exe
User : Administrator ( Administrator -> YES )
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\\ Processes
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Locked [System Process] (0)
______ System (4)
______ \SystemRoot\System32\smss.exe (944)
______ \??\C:\WINDOWS\system32\csrss.exe (1008)
______ \??\C:\WINDOWS\system32\winlogon.exe (1032)
______ C:\WINDOWS\system32\services.exe (1076)
______ C:\WINDOWS\system32\lsass.exe (1092)
______ C:\WINDOWS\system32\nvsvc32.exe (1272)
______ C:\WINDOWS\system32\svchost.exe (1360)
______ C:\WINDOWS\system32\svchost.exe (1424)
______ C:\WINDOWS\System32\svchost.exe (1544)
______ C:\Program Files\Ahead\InCD\InCDsrv.exe (1564)
______ C:\WINDOWS\system32\svchost.exe (1764)
______ C:\WINDOWS\system32\svchost.exe (1884)
______ C:\WINDOWS\system32\spoolsv.exe (2028)
______ C:\WINDOWS\Explorer.EXE (284)
______ c:\program files\intel\amt\atchk.exe (560)
______ c:\program files\cyberlink dvd solution\powerdvd\pdvdserv.exe (568)
______ c:\program files\ahead\incd\incd.exe (596)
______ c:\program files\java\jre6\bin\jusched.exe (680)
______ c:\windows\system32\rundll32.exe (812)
______ c:\windows\rthdcpl.exe (820)
______ c:\program files\mcafee.com\agent\mcagent.exe (884)
______ c:\program files\siteadvisor\6172\siteadv.exe (896)
______ C:\WINDOWS\system32\svchost.exe (1612)
______ C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (1784)
______ C:\Program Files\Intel\AMT\atchksrv.exe (1792)
______ c:\WINDOWS\Microsoft.NET\Framework\v4.0.20506\mscorsvw.exe (1808)
______ C:\Program Files\Java\jre6\bin\jqs.exe (156)
______ C:\WINDOWS\System32\svchost.exe (264)
______ C:\Program Files\Intel\AMT\LMS.exe (688)
______ C:\WINDOWS\System32\svchost.exe (672)
______ C:\WINDOWS\System32\svchost.exe (1492)
______ C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe (876)
______ c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe (2280)
______ C:\WINDOWS\System32\svchost.exe (2576)
______ C:\WINDOWS\System32\svchost.exe (2620)
______ C:\Program Files\McAfee\MPF\MPFSrv.exe (2712)
______ C:\Program Files\McAfee\MSK\MskSrver.exe (2764)
______ C:\Program Files\SiteAdvisor\6172\SAService.exe (2864)
______ C:\WINDOWS\system32\svchost.exe (2968)
______ C:\Program Files\Intel\AMT\UNS.exe (3032)
______ C:\WINDOWS\system32\svchost.exe (3636)
______ C:\WINDOWS\System32\alg.exe (3132)
______ C:\WINDOWS\System32\svchost.exe (2940)
______ C:\WINDOWS\system32\23.tmp (4740)
______ c:\program files\mozilla firefox\firefox.exe (5408)
______ C:\WINDOWS\system32\wuauclt.exe (4372)
______ c:\PROGRA~1\mcafee\msc\mcuimgr.exe (5292)
______ c:\windows\system32\cmd.exe (5660)
______ c:\program files\java\jre6\bin\jucheck.exe (5816)
______ C:\WINDOWS\system32\lodupgd.jpg (340)
______ c:\PROGRA~1\mcafee\msc\mcupdmgr.exe (5232)
______ c:\documents and settings\administrator\my documents\downloads\rooter.exe (4220)
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\\ Device\Harddisk0\
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\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
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\Device\Harddisk0\Partition1 --[ MBR ]-- (Start_Offset:32256 | Length:400077586944)
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\\ Scheduled Tasks
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C:\WINDOWS\Tasks\desktop.ini
C:\WINDOWS\Tasks\McDefragTask.job
C:\WINDOWS\Tasks\McQcTask.job
C:\WINDOWS\Tasks\SA.DAT
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\\ Registry
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\\ Files & Folders
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\\ Scan completed at 09:39.47
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C:\Rooter$\Rooter_1.txt - (09/08/2009 | 09:39.47)
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 09:44:52, on 09/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
c:\program files\intel\amt\atchk.exe
c:\program files\cyberlink dvd solution\powerdvd\pdvdserv.exe
c:\program files\ahead\incd\incd.exe
c:\program files\java\jre6\bin\jusched.exe
c:\windows\system32\rundll32.exe
c:\windows\rthdcpl.exe
c:\program files\mcafee.com\agent\mcagent.exe
c:\program files\siteadvisor\6172\siteadv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Intel\AMT\atchksrv.exe
c:\WINDOWS\Microsoft.NET\Framework\v4.0.20506\mscorsvw.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\SiteAdvisor\6172\SAService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\AMT\UNS.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\23.tmp
c:\program files\mozilla firefox\firefox.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
c:\program files\java\jre6\bin\jucheck.exe
C:\WINDOWS\system32\lodupgd.jpg
c:\program files\trend micro\hijackthis\hijackthis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=13170&l=dis
R3 - URLSearchHook: DefaultSearchHook Class - {C94E154B-1459-4A47-966B-4B843BEFC7DB} - C:\Program Files\AskSearch\bin\DefaultSearch.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Reader Link Helper - {B42BF63C-5354-4c5c-A789-66EFEEC5E1B0} - C:\WINDOWS\system32\AcroIEHelpe.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6172\SiteAdv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [atchk] "C:\Program Files\Intel\AMT\atchk.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.line6.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1215439667390
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1215439659031
O17 - HKLM\System\CCS\Services\Tcpip\..\{294C4EE8-FD03-436B-A7B3-31540784C933}: NameServer = 62.231.32.10,62.231.32.11
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Intel(R) Active Management Technology System Status Service (atchksrv) - Intel Corporation - C:\Program Files\Intel\AMT\atchksrv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel(R) Active Management Technology Local Management Service (LMS) - Intel - C:\Program Files\Intel\AMT\LMS.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6172\SAService.exe
O23 - Service: Intel(R) Active Management Technology User Notification Service (UNS) - Intel - C:\Program Files\Intel\AMT\UNS.exe
--
End of file - 8117 bytes0
Comments
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hi
Download RootRepeal.zip or from here and unzip it to your Desktop.- Double click RootRepeal.exe to start the program
- Click on the Report tab at the bottom of the program window
- Click the Scan button
- In the Select Scan dialog, check:
- Drivers
- Files
- Processes
- SSDT
- Stealth Objects
- Hidden Services
[*]In the next dialog, select all drives showing
[*]Click OK to start the scanNote: The scan can take some time. DO NOT run any other programs while the scan is running[*]When the scan is complete, the Save Report button will become available
[*]Click this and save the report to your Desktop as RootRepeal.txt
If the report is not too long, post the contents of RootRepeal.txt in your next reply. If the report is very long, it will not be complete if you post it, so please attach it to your reply instead.
To attach a file, do the following:- Click Add Reply
- Under the reply panel is the Attachments Panel
- Browse for the attachment file you want to upload, then click the green Upload button
- Once it has uploaded, click the Manage Current Attachments drop down box
- Click on
to insert the attachment into your post
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thats not going to help
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**- If you are using Firefox, make sure that your download settings are as follows:
- Tools->Options->Main tab
- Set to "Always ask me where to Save the files".
- During the download, rename Combofix to Combo-Fix as follows:
- It is important you rename Combofix during the download, but not after.
- Please do not rename Combofix to other names, but only to the one indicated.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
- Double click on combo-Fix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the "C:\Combo-Fix.txt" for further review.
0 - If you are using Firefox, make sure that your download settings are as follows:
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