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Coke Flavoured Laptop

  • 31-07-2009 2:27pm
    #1
    WindSock
    Closed Accounts Posts: 18,239 ✭✭✭✭


    ISpilledcoke-on-my-laptop,just-got-it-back now from Dell. They apparently replaced the motherboard, but didnt do anything else. The keys are all sticky, I guess I was kind of expecting they would clean it, but . wishful thinking on my part. This sucks.The keys are all stuck. What should I do? Is it easy to dismantle and clean?


Comments

  • #2
    kikel
    Users Awaiting Email Confirmation Posts: 2,584 ✭✭✭kikel


    Replace the keyboard. pointless cleaning it. You'll have more problems in the future.
    Ya can pick something up on ebay. US spec keyboard are cheaper. Uk one's go for round £40. Whats your model number


  • #3
    WindSock
    Closed Accounts Posts: 18,239 ✭✭✭✭WindSock


    Ah jaysus. Was probably just better off buying a new one. Its an Inspiron 1525.
    Dont think Ill go with Dell ever again, their customer 'service' is pretty infuriating.


  • #4
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    WindSock wrote: »
    ISpilledcoke-on-my-laptop,just-got-it-back now from Dell.
    WTF? That's just wrong.

    You should have gotten charged for cusotmer induced damage (coke on laptop is not wear and tear), and also asked you if you want the keyboard replaced. Or course, if these were done, you'd have to pay...
    WindSock wrote: »
    Dont think Ill go with Dell ever again, their customer 'service' is pretty infuriating.
    And then you say this...

    =-=

    Once you get tehe keyboard, follow the easy instructions from the Dell website, and you'll be able to replace the keyboard with ease.


  • #5
    kikel
    Users Awaiting Email Confirmation Posts: 2,584 ✭✭✭kikel


    WindSock wrote: »
    Ah jaysus. Was probably just better off buying a new one. Its an Inspiron 1525.
    Dont think Ill go with Dell ever again, their customer 'service' is pretty infuriating.

    Get an US spec keyboard, Hey a couple of key are in the wrong place but it will work.


  • #6
    WindSock
    Closed Accounts Posts: 18,239 ✭✭✭✭WindSock


    the_syco wrote: »
    WTF? That's just wrong.

    You should have gotten charged for cusotmer induced damage (coke on laptop is not wear and tear), and also asked you if you want the keyboard replaced. Or course, if these were done, you'd have to pay...

    I did get charged. I paid for it. I assumede the keyboard replacement was in the price.

    And then you say this...

    What about that? It is infuriating. I dont like them, they were very unhelpful and irritating.


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  • #7
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    WindSock wrote: »
    I did get charged. I paid for it. I assumede the keyboard replacement was in the price.
    Ah, you didn't mention that. In that case, they were sh|te.


  • #8
    homerjay2005
    Registered Users, Registered Users 2 Posts: 29,346 ✭✭✭✭homerjay2005


    i think your being a little harsh here on Dell. i deal with them alot, they would normally tell you what you were being charged for i.e. a motherboard. you never asked?

    also, when you called them, did you tell them that the keyboard was damaged?

    cleaning a keyboard is not part of any peoples service, replace yes, clean no. normally, they will only replace what you pay for/ask for.


  • #9
    jimmycrackcorm
    Registered Users, Registered Users 2 Posts: 14,378 ✭✭✭✭jimmycrackcorm


    If he paid then he paid for a repair and a sticky keyboard doesn't indicate a proper repair was done. It might be ok now but what about 4 months down the line?


  • #10
    homerjay2005
    Registered Users, Registered Users 2 Posts: 29,346 ✭✭✭✭homerjay2005


    jimmycrackcorm wrote: »
    If he paid then he paid for a repair and a sticky keyboard doesn't indicate a proper repair was done. It might be ok now but what about 4 months down the line?

    normally they only repair what is paid for! maybe the initial problem here was bad communication by the agent who took the call and never explained what was paid for. they should have asked if there were any other problems with the system.


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