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Help with vista blue screen

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  • 27-07-2009 11:08pm
    #1
    Registered Users Posts: 12


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 6153

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 8A1C24D0
    BCP3: 9D75D3B8
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini072709-03.dmp
    C:\Users\helen\AppData\Local\Temp\WER-63274-0.sysdata.xml
    C:\Users\helen\AppData\Local\Temp\WERE723.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409



    I have a problem started the day before yesterday and it goes to a blue screen and dumps files and it is doing it a good few times during the day, im not tech savvi but i have followed a sticky and downloaded highjackthis and this is the log, anyhelp would be appreciated
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 23:01:26, on 27/07/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18248)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\WerFault.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Alwil Software\Avast4\ashDisp.exe
    C:\Program Files\Packard Bell\SetUpMyPC\SmpSys.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
    C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
    C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\ProgramData\iWin Games\DesktopAlerts\DesktopAlerts.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Google\Google Toolbar\GoogleToolbarUser.exe
    C:\Program Files\Windows Live\Toolbar\wltuser.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\Windows\system32\conime.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil10b.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssvagent.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.packardbell.com/?id=9067
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pogo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Google\Google_BAE\BAE.dll
    O2 - BHO: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files\iWin\tbiWin.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [toolbar_eula_launcher] C:\Program Files\Packard Bell\GOOGLE_EULA\EULALauncher.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKCU\..\Run: [SmpcSys] C:\Program Files\Packard Bell\SetUpMyPC\SmpSys.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
    O4 - HKCU\..\Run: [ISUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
    O4 - HKCU\..\Run: [VMCL] C:\Program Files\vodafone\vmclite\DongleEnumerator.exe
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
    O4 - Startup: iWin Desktop Alerts.lnk = C:\ProgramData\iWin Games\DesktopAlerts\DesktopAlerts.exe
    O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jdk/6u7/jinstall-6u7-windows-i586-jc.cab?e=1223423124244&h=25e6aa6b9dcb51c9e2e1f15305525b48/&filename=jinstall-6u7-windows-i586-jc.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
    O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
    O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe

    --
    End of file - 12427 bytes


Comments

  • Closed Accounts Posts: 1,970 ✭✭✭ActorSeeksJob


    hi

    Please download DDS and save it to your desktop.
    • Disable any script blocking protection
    • Double click dds.pif to run the tool.
    • When done, two DDS.txts will open.
    • Save both reports to your desktop.


    Please include the contents of the following in your next reply:

    DDS.txt
    Attach.txt.


  • Registered Users Posts: 12 helenannew


    Thank you very much, i have 2 dds for you as my computer decided to blue screen before i got the second one so i done it again.
    the dds is the first one and then the dds1 and attach are the second time. really appreciate your help


  • Closed Accounts Posts: 1,970 ✭✭✭ActorSeeksJob


    hi

    Download TFC to your desktop
    • Open the file and close any other windows.
    • It will close all programs itself when run, make sure to let it run uninterrupted.
    • Click the Start button to begin the process. The program should not take long to finish its job
    • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean




    Please download Malwarebytes' Anti-Malware from Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.






    Go to Kaspersky website and perform an online antivirus scan.
    1. Read through the requirements and privacy statement and click on Accept button.
    2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    3. When the downloads have finished, click on Settings.
    4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
        Spyware, Adware, Dialers, and other potentially dangerous programs
        Archives
        Mail databases
      [*]Click on My Computer under Scan.
      [*]Once the scan is complete, it will display the results. Click on View Scan Report.
      [*]You will see a list of infected items there. Click on Save Report As....
      [*]Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.


    5. Registered Users Posts: 12 helenannew


      I have done the first two and are working on the third i just wanted to post this before the computer decides to shut down again, so far its been good hasn't shut down in over an hour which is progress. The TFC has cleaned the computer and restarted. thanking you very much

      Malwarebytes' Anti-Malware 1.39
      Database version: 2527
      Windows 6.0.6001 Service Pack 1

      29/07/2009 19:59:29
      mbam-log-2009-07-29 (19-59-29).txt

      Scan type: Quick Scan
      Objects scanned: 80808
      Time elapsed: 8 minute(s), 44 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 0
      Registry Keys Infected: 0
      Registry Values Infected: 0
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 0

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      (No malicious items detected)

      Registry Keys Infected:
      (No malicious items detected)

      Registry Values Infected:
      (No malicious items detected)

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      (No malicious items detected)


    6. Registered Users Posts: 12 helenannew


      The Kaspersky scan finished without any infections so there was no report!


    7. Advertisement
    8. Closed Accounts Posts: 1,970 ✭✭✭ActorSeeksJob


      Your logs are clean


      Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

      The easiest and safest way to do this is:

      1. Create a new Restore Point
      • Click on the Start button to open your Start Menu.
      • Click on the Control Panel menu option.
      • Click on the System and Maintenance menu option.
      • Click on the System menu option.
      • Click on System Protection in the left-hand task list.
      • Create the manual restore point you should click on the Create button. When you press this button a prompt will appear asking you to provide a title for this manual restore point.
      • Type in a title for the manual restore point and press the Create button.
      • Close the System window after you have been advised that the procedure has been successfully completed.
      .
      2. Clear your existing system restore points except for the new clean restore point you just created:
      • Go to Start > Run and type in cleanmgr
      • Select the More options tab
      • Next to System Restore click Clean up
      • This will remove all restore points except the new one you just created.


      • Download OTC to your desktop and run it
      • Click Yes to beginning the Cleanup process and remove these components, including this application.
      • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.




      Your using an old version of Adobe Acrobat Reader, this can leave your pc open to vulnerabilities, you can update it here :
      http://www.adobe.com/products/acrobat/readstep2.html



      Please download JavaRa to your desktop and unzip it to its own folder
      • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
      • Accept any prompts.
      • Open JavaRa.exe again and select Search For Updates.
      • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.



      Below I have included a number of recommendations for how to protect your computer against malware infections.
      • Keep Windows updated by regularly checking their website at :
        http://windowsupdate.microsoft.com/
        This will ensure your computer has always the latest security updates available installed on your computer.

      • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.

      • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.

      • Make Internet Explorer more secure
        • Click Start > Run
        • Type Inetcpl.cpl & click OK
        • Click on the Security tab
        • Click Reset all zones to default level
        • Make sure the Internet Zone is selected & Click Custom level
        • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
        • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
      • TFC - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

      • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

      • Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
        secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
        blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
        Here


        If you choose to use Firefox, I highly recommend these add-ons to keep your PC even more secure.
        • NoScript - for blocking ads and other potential website attacks
        • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling

      • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

      • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

      • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.

      • Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.

      • Please read my guide on how to prevent malware and about safe computing here
      Thank you for your patience, and performing all of the procedures requested.


    9. Registered Users Posts: 12 helenannew


      Thank you very much for all your help i really appreciate, i will do all the above requests you recommend. thank you:)


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