Problems it IE and message on start up

BlackandGold

Hey I posted before but didn't get any responses: Have 2 queries/problems:

1. When starting up my computer, on the desktop a message "Symantec user session has stopped working" always comes up, I select the only option "Close program" and everything's fine. Until I noticed my 2nd problem....

2. Anytime I open IE7, a second tab window opens also direct to a website I use often [I have Windows Vista]. I thought this was a great convenience until I discovered that anytime I close an open tab the whole internet page says "Not repsonding" and closes down - which is REALLY annoying as I've to open them again.

I opened Problem Reports and Solutions from my Control Panel, and there's LOADS: Windows Defender Command Line utility [52], Symantec User Session [114], Internet Explorer [102], CLCapSVC [68] etc...

I'm not using Norton anymore and tried uninstalling it but it won't let me. The window comes up but then says install failed, gathering error information but nothing happens. It looks like it's trying to load something [a little green bar] but nothing happens.

I realise there's no real consistency with these issues and I'm doubtful that anyone can help but it's really bugging [!] me. Thanks in advance for any help!!

BlackandGold

Anyone that can help or direct me somewhere to get help??

Paddy001

Sometimes if you reinstall norton then uninstall it works. Also if it's still listed as installed, use revo uninstaller to uninstall it and this removes any traces left afterwards

mp22

try safe mode to uninstall norton

cpu-dude

mp22 wrote: »

try safe mode to uninstall norton

You need to use the Norton Removal Tool to uninstall it, you PC will breathe a sigh of relief.

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

BlackandGold

Thanks for your advice - greatly appreciated. Will try this immediately