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Support 24/7?

wellbutty · 2009-07-12 14:53:55

Hi just wondering if you guys run support 24/7 or is it monday to friday, I logged a simple "enable qmail" call a few hours ago and it's still open. Neat hosting package by the way, very impressed so far Thanks

12-07-2009 2:53pm

#1

wellbutty

Closed Accounts Posts: 478 ✭✭

Join Date: March 2008

Posts: 442

Hi just wondering if you guys run support 24/7 or is it monday to friday, I logged a simple "enable qmail" call a few hours ago and it's still open.

Neat hosting package by the way, very impressed so far

Thanks

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Comments

#2 12-07-2009 3:04pm

mneylon

Registered Users, Registered Users 2 Posts: 7,740 ✭✭✭

Join Date: April 2001

Posts: 7232

We have support staff working 7 days a week, though the hours on Saturdays and Sundays are reduced (there isn't enough demand to warrant longer hours at present)

In any case someone will deal with that shortly (or I'll do it myself )

HTH

Michele

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#3 12-07-2009 3:19pm

wellbutty

Closed Accounts Posts: 478 ✭✭

Join Date: March 2008

Posts: 442

Many thanks Michele, much appreciated!

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#4 12-07-2009 4:04pm

mneylon

Registered Users, Registered Users 2 Posts: 7,740 ✭✭✭

Join Date: April 2001

Posts: 7232

I believe that ticket has been dealt with now

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