Acer Aspire restarting randomly / AcerDirect problem

Jimmy Bottlehead

Hey all.

Got a Acer Aspire 6930G Laptop there about two months ago from AcerDirect.co.uk. It was listed as refurbished, but pretty much as new.



Specs are thus:

Windows Vista

Processor
Processor Intel Core 2 Duo T5800 / 2 GHz
Multi-Core Technology Dual-Core
64-bit Computing Yes
Data Bus Speed 800 MHz
Chipset Type Mobile Intel PM45 Express

Cache Memory
Type L2 Cache
Installed Size 2 MB
RAM
Installed Size 3 GB / 4 GB (max)
Technology DDR3 SDRAM
Form Factor SO DIMM 200-pin
Configuration Features 1 x 1 GB + 1 x 2 GB

Storage Controller
Type Serial ATA
Serial ATA Interface Serial ATA-150
Storage
Hard Drive 250 GB - Serial ATA-150 - 5400 rpm

Optical Storage
Type DVD±RW (±R DL) / DVD-RAM - integrated

Card Reader
Type 5 in 1 card reader
Supported Flash Memory Cards SD Memory Card, Memory Stick, Memory Stick PRO, MultiMediaCard, xD-Picture Card

Display
Display Type 16" TFT
Max Resolution 1366 x 768 ( WXGA )
Widescreen Display Yes
Colour support 24-bit (16.7 million colours)
Features CineCrystal

Video
Graphics Processor / Vendor NVIDIA GeForce 9300M GS TurboCache supporting 2047MB
Video Memory GDDR2 SDRAM - 256 MB
Max Allocated RAM Size 1791 MB

---

Anyways, took it outta the box and booted it up. It booted up to the Windows Vista splash screen, but restared itself. Thought this was odd but went along with it. It did it a few more times, but I was too excited to really get angry. Anyways, I formatted the system to factory settings and the rebooting which was regular at first settled down to an occasional thing. It got worse after installing a Vista service pack update but it went back to being occasional once I did a system restore. The most recent Vista update causes this same problem too.

Anyways, last week I took it on the bus to watch a DVD on the trip. Sadly for me, upon playing the DVD, it would reboot, and simply would refuse to get more than 30 seconds into the DVD. Not even as far as the title menu. Also using the fingerprint scanner to log on to Windows can send it rebooting sometimes too.

I tried about a month ago to enquire about a repair or refund or replacement, but AcerDirect are a pain... their warrenty conflicted with Acer themselves, and it seemed like too much hassle. Plus their advice to format seemed to work. Turns out it didn't really. So I left it at that.

Any advice regarding my problem, or dealing with AcerDirect? Its still well under warrenty anyways.

Thanks so much.

JB

MarkBuyitdirect

Hi Jimmy,

My name is Mark, I work for Acer Direct.

Sorry to hear you're having trouble with the laptop we sent you. The warranty does rest with us on all Refurbished laptops and not Acer.

If you can PM me your sales order number (no other details), I'll get someone to contact you to resolve this issue.

Ta

Mark

Jimmy Bottlehead

MarkBuyitdirect wrote: »

Hi Jimmy,

My name is Mark, I work for Acer Direct.

Sorry to hear you're having trouble with the laptop we sent you. The warranty does rest with us on all Refurbished laptops and not Acer.

If you can PM me your sales order number (no other details), I'll get someone to contact you to resolve this issue.

Ta

Mark

PM sent, thanks Mark

5uspect

Sounds like a thermal problem to me.