Problems already - overheating on new iphones

kida

Theres a QA manager out of a job

http://www.wired.com/gadgetlab/2009/06/overheating-iphones/

Just a week after the release of Apple’s new iPhone, a few owners have complained about the handset’s high temperatures, which in some cases are high enough to start browning the white plastic on the back of the phone.

Only a small number of iPhone 3GS customers have reported their handsets are reaching very high temperatures. But because more than a million iPhone 3GSes were sold in the first weekend, the issue could put tens of thousands of new iPhones at risk, a component specialist told Wired.com.

Aaron Vronko of Rapid Repair, which performs teardowns of iPhones and iPods, said overheating is likely an issue due to faulty battery cells, and said he expected it could spur a recall of up to hundreds of thousands of iPhone 3GS units.

“My guess is there’s going to be a whole lot of batteries affected because these [iPhones] are from very large production runs,” Vronko said. “If you have a problem in the design of a series of batteries, it’s probably going to be spread to tens of thousands, if not hundreds of thousands, and maybe more.”

Apple has not returned phone calls and e-mails requesting comment on the reports.

Of all hardware-related failures, overheating batteries have historically posed the greatest safety risks — in extreme cases causing fires, exploding and even killing consumers. The issues of overheating batteries are typically traced to faulty battery cells provided by a component supplier.

Apple products in the past have had battery-related woes. In 2006, Apple issued a recall for iBook G4 and PowerBook G4 notebooks, because their batteries contained cells provided by Sony that were causing some batteries to explode.

Also, Apple in August 2008 issued a recall for defective iPod Nanos, which caused three fires in Japan. In that incident, Apple said only 0.001 percent of iPod Nanos were affected. Even so, that’s still a large number of consumers, considering the millions of iPods sold.

Over the past weekend, a small number of iPhone 3GS owners reported in forums and on blogs that their handsets were reaching oddly high temperatures. The issue was most visible in white iPhones, which were turning brown as a result of the high heat (right).

“At some point, I became aware the handset had become very hot,” wrote Melissa Perinson, senior editor of PC World, who felt high temperatures while gaming and browsing the web on her iPhone 3GS. “Very, very hot — not just on the back, but the entire length of the front face, too…. Toasty doesn’t even describe how surprisingly hot it got. It was too hot to even put the phone against my face.”

Vronko said the iPhone 3GS’s heat problem is evidently tied to the battery, because the pictures of discolored white iPhones reveal the outline of the battery. He noted that although thousands of iPhone 3GS users probably own defective handsets, the risk of causing fire or explosion is low because the iPhone’s battery cell is extremely small.

“[An overheating iPhone] is much less dangerous than a laptop,” Vronko said. “It’s extremely rare for a cellphone battery to explode. A little bit of smoke eventually is probably the best bet.”

He stressed, however, that overheating will more likely cause complete failure of the iPhone 3GS over time. When a battery overheats, it’s getting a runaway reaction that produces gas, causing expansion to occur inside the sealed battery. This expansion puts pressure on components, damaging them and eventually killing the iPhone.

Wired.com polled iPhone 3GS owners via Twitter asking if they were experiencing any problems with their new handsets. Only one out of 21 respondents said his iPhone 3GS felt like it was overheating.

Eleven of those respondents, however, reported the iPhone 3GS had poor battery life — even shorter than its predecessor — a different topic Wired.com will investigate soon.

Wired.com will continue examining the iPhone 3GS’s battery issues and keep you posted. Look forward to a battery test comparing the new iPhone to its predecessor in the near future. Meanwhile, e-mail any of your iPhone 3GS-related problems to Brian_Chen [at] Wired [dot] com.

CivilEx

My plain old 3G gets hot if I use Maps continuously while out in the car - its' constantly downloading data while sumultaneously playing music from the iPod.

If the iPhone recieves a call in the middle of all that, it's almost too hot to handle....

Oafley Jones

The article is a bit alarmist to say the least. At the moment the problem is only being reported by few users, so lets not be talking about product recalls yet.

Having said that, I've found Apple to be very slow to respond or issue product recalls when they are actually warranted* They're QA isn't the best, something I constantly remind my friend - who is in QA in Apple.


*Excluding battery recalls.

Skyuser

I find my current iPhone 3G when charging in the car and using location service on maps with 3G signal on would nearly burn my hand.

Sniipe

I saw this link on O2 related to it: http://forums.o2online.ie/forums/showthread.php?t=4585

someone there said

i could be wrong, but the 3rd, 4th, 5th, numbers in the serial number indicate the year (3rd num) and week of manufacture (4th, 5th). So the 922 refers to 2009, week 22, and 925 refers to 2009, week 25.
At least that is how it works with other apple products.