lost the guarantee for my bike......

thebourke

I bought a bike about a year ago in euro cycles in dublin and need to return it to get it fixed as the crank shaft appears to be rusted.Howver i have lost the receipt for when i bought the bike.Have i a leg to stand on as i will want the bike to be fixed under the guarantee which is a years guarantee...

Ghost Rider

Did you pay cash? If not, you could show them a bank or credit card statement.

thebourke wrote: »

I bought a bike about a year ago in euro cycles in dublin and need to return it to get it fixed as the crank shaft appears to be rusted.Howver i have lost the receipt for when i bought the bike.Have i a leg to stand on as i will want the bike to be fixed under the guarantee which is a years guarantee...

thebouldwhacker

If you paid with credit card or laser etc that will do... you need proof or purchase not specifically a recipt.

Check this out,
Best of luck.....

thebourke

i paid with cash at the time...

thebouldwhacker

start digging, if you have no proof of purchase, well you have no proof... Most bikes come with some kinda info pack with loads of bits and pieces, tbh unless you threw them away you should find them.


However... go in anyway and see what they say, if by any chance they admit that you bought it there then perhaps showing them a withdrawl from the ATM on your statments might do.

Play it nice, if you piss them off you have no chance.

jlang

Bike shops I've dealt with over the years took a note of the frame number of bikes they sold. I doubt they're obliged to but if they're being helpful it could prove they sold you yours.

kona

OP, dont waste your time searching for a reciept and the shops time by going in and demanding that rust on the crank should be covered under warranty.

The warranty of every bike parts wise(which includes cranks) is valid for one year and ONLY includes faulty parts or dodgey labour.
It doesnt include using a bike for a year and not maintaining it(rust).

This next rant isnt aimed at you OP, more at the one or two that I deal with weekly:
Why are people so quick to assume a guarantee covers EVERYTHING and also means they can treat a product like **** for a year, wait till its out of guarantee and then storm back into the shop demanding that it be covered
The terms of the warranty are included in the manual you get with the bike, To get to it you have to read the pages that tell you basic maintenance and checks:rolleyes: But of course you dont need to read this, its just a bike:rolleyes:

So yes OP if you have a reciept, they will politley tell you it isnt covered, if you assume the "I Know my rights approach" it will get a bit more blunt, if you create a scene you will be thrown out of the shop.

The best course of action is to go in and just ask them to replace it, depending on quality(sounds like its cheap) it will cost you about 30 blips to replace.


Im sorry If its blunt but I come across this all to often and it pisses me off.

RE: frame number,IT is not a proof of purchase, its just a way of differentiating bikes. If your bike is robbed the gards should ask for a Proof of purchase AND the serial number. Also, bike shops arnt obliged to take note of these numbers, they are not obliliged to store them. Its the owners responsibility. Even if they did, No bike shop is going to search through hundreds of bike serial numbers(taking hours) to find one sold a year ago just to carry out work for free. madness.

TinyExplosions

kona wrote: »

No bike shop is going to search through hundreds of bike serial numbers(taking hours) to find one sold a year ago just to carry out work for free. madness.

Hours!? More like < 1 sec if it's on a database.

Morgan

thebourke wrote: »

I bought a bike about a year ago in euro cycles in dublin and need to return it to get it fixed as the crank shaft appears to be rusted.

Sounds like you're referring to the bottom bracket. Is there something wrong with it other than surface rust?

54kroc

TinyExplosions wrote: »

Hours!? More like < 1 sec if it's on a database.

Maybe so but it's still only a rusty crank,I think kona is spot on with his comment,Why on earth would a warranty cover a rusty crank.

TinyExplosions

cork45 wrote: »

Maybe so but it's still only a rusty crank,I think kona is spot on with his comment,Why on earth would a warranty cover a rusty crank.

I wasn't commenting on if the validity of the warranty, just that if the bike shop had a system in place it wouldn't be hard to prove ownership

thebouldwhacker

Kona is a rusty crank










(only messing Kona:D:D:D)

kona

TinyExplosions wrote: »

Hours!? More like < 1 sec if it's on a database.

Customer: Hi, I have a problem with my bike, there is rust on it.

Bike shop: Rust isnt covered under warranty, Rust is casued by lack of maitenance. How old is the bike?

Customer: Erm its about a year old.

Bike Shop: Do you have your reciept and manuals?

Customer: No

Bike Shop: The best I can do is replace your cranks, it will cost you e20 for the parts and 15 for the labour.

Customer: Do you have my details on a database?

Bike Shop: yes what is your name and adress?

Customer: john mc gee, 24 main street dublin 9

Bike shop: I cannot find your details, did you move house?

Customer: oh I might have given my girlfriends adress.

Bike shop: Well what was her adress?

****Now there are 3 people in a que behind the customer. Their patience counter of T minus 3 minutes is counting befoe they decide to kick off and complain about how they are waiting so long, the possibility of moaning on boards.ie becomes a possibility******

Customer: I cant remember.

Bike shop: perhaps you have a fone number?

Customer: my new one or old one?

Bike shop: The old one:rolleyes:

Customer: 08756639990, oh wait its probably 08538972631 because i had 2 phones then.

Bike Shop : no sign of either.

Customer: Oh I probably gave a false one, I didnt want calls

Bike shop:Well, I cant help you then, If you want the bike fixed It wil cost you e35.

Customer: I know my rights.

Bike shop: did you read your manual containing the guarantee.

Customer: didnt get one

Bike shop: yes you did, everybody gets one.

Customer: this is terrible service, Im going elsewhere.

Bike shop: Its quite good, Ive spend 5 minutes, coming to a conclusion I reached a minute after you came in. You are free to go where you like, bye bye.

Customer: do you store frame numbers on a database?

Bike shop: Nope, just customer details.


Now as you can see It can take quite more than a second to appease a customer who thinks they have a warranty claim. Im not making that conversation up, Its quite common, especially the wrong adress and number.

Then Mr.warranty leaves and Ive 3 customers behind him ready to kick off because they actually have to wait in a que like everybody else.

The conclusion is, that while you possibly could if the details are correct find him on a database, Its actually pointless as he is out of warranty anyways.
So going into a bike shop is wasting everybodys time. His , the bike shops and other people who may be stuck behind him.
So the best advice to the OP i to either live with a bit of rust(buy some wire wool,a bottle of finish line and consider it a lesson) or pay to get the part replaced.

kona

thebouldwhacker wrote: »

Kona is a rusty crank










(only messing Kona:D:D:D)

Take a rusty crank over a rusty hook anyday:pac:

scottreynolds

Ahhh -- surely nothing should rust after one year on a crank? I'd take it in explain the problem. Its not the shops problem so much as the manufacturers if it was faulty. Does anyone know if it was sealed correcty. not really.

Worse case scenario when you take it in is they teell you to go to cycological so they can tell you the go away.

kona

scottreynolds wrote: »

Ahhh -- surely nothing should rust after one year on a crank? I'd take it in explain the problem. Its not the shops problem so much as the manufacturers if it was faulty. Does anyone know if it was sealed correcty. not really. .

If you leave steel out in the weather, it rusts, no matter what quality it is. The way to stop it is to look after your bike.
I lube and degrease my chain regular, my bike is kept indoors, when i clean it i soak a rag in gt85/wd40 and wipe the bolts and frame to prevent rust.
Rust of a year old bike is normal if not looked after in a kinda mothering way that I do:o, it would also be expected on cranks/chain/cassette on a bike left in the elements for weeks.

Ive a old raleigh i found, it had too much 3in1 oil on the chain, Ive no room, so its been out in the garden 3 months...chain/cassette/chainrings are covered in rust and need to be replaced.

scottreynolds wrote: »

Worse case scenario when you take it in is they teell you to go to cycological so they can tell you the go away.

and tell you your a kiddie fiddler in the process:eek::pac:

Nietzschean

kona wrote: »

Customer: do you store frame numbers on a database?

i was just wondering really, do ye really not store the frame serial numbers on the db? surely its one of the handiest key's to locate the details of the purchase? infact pretty much required to see if its the same bike?

gman2k

kona wrote: »

Take a rusty crank over a rusty hook anyday:pac:

Kona, methinks you have an issue with customers full stop.
You may be right, you may be wrong, but did you ever hear the one about the customer is always right?
A happy customer walking away from your shop is priceless.
It's much harder to get new customers than it is to keep existing ones.

Much like the earlier Cycological discussions - all it takes is for one unhappy customer to walk out and stick a thread on a website.
My experiences of Cycological were ok, purchased a few bits and bobs there, nothing major. However, when they refused to help me out one day with a headset on my bike, (cos it wasn't bought there) and the corresponding attitude, I told them I would take my business elsewhere in future - which I did. And I've spent thousands since.
So from small acorns....

So as someone said in another thread, I hope I don't have to frequent your shop at any time.

thebouldwhacker

gman2k wrote: »

Kona, methinks you have an issue with customers full stop.
You may be right, you may be wrong, but did you ever hear the one about the customer is always right?

So as someone said in another thread, I hope I don't have to frequent your shop at any time.

Normally this doesnt happen until friday?!??

Jawgap

Yeah.......this is starting to feel like Friday and I've no cake! I've a longing for cake now, but nothing's available until tomorrow!

Anyway 2 questions - 1 serious, 1 not-so-serious

1 (Serious) A couple of bolts on the older bike are a bit rusty - what's the best way to get rid of rust (I usually spray a bit of WD40 on each bolt after washing the bike, but somehow the rust has arrived - obviously I missed a few at some stage)

2 (not-so-serious) To Kona - where do you keep yourself for the other 6 days of the week . You show up, lop a few grenades around, then disappear again:)

kona

Nietzschean wrote: »

i was just wondering really, do ye really not store the frame serial numbers on the db? surely its one of the handiest key's to locate the details of the purchase? infact pretty much required to see if its the same bike?

Nope, just details. Frame numbers are tied to the bike, guarantees are tied to the original customer. So as regards warranty customer details are the relevant one.
The only shop ive worked for that took serial numbers was the one I worked in canada. Although that set up was far superior to anybike shop here.
So your probably right it is a good idea, but bike shops just dont do it. Id always point it out to a customer who purchases a expensive bike, in the event its pinched.

kona

gman2k wrote: »

Kona, methinks you have an issue with customers full stop.
You may be right, you may be wrong, but did you ever hear the one about the customer is always right?

Thats pure and utter ****e. Most customers are perfectly sound.

Some are clueless bastards who should never be allowed out into a public domain on their own. I actually feel dumber after dealing with them.

Customer is always right is a term invented by shops to get people to think they have the power when they spend money(it makes them comfortable in a retail enviroment and spend more $$$$)
Also Its a term unheard of outside of the british Isles. The difference between N.American consumers and Irish is frightening.

gman2k wrote: »

You may be right, you may be wrong

You listening to ozzy:P

kona

Jawgap wrote: »

2 (not-so-serious) To Kona - where do you keep yourself for the other 6 days of the week . You show up, lop a few grenades around, then disappear again:)

Im battle planning the other few days:P, also Im quite busy, recession my hole, business is booming where i am, Cycle2work is the best thing this government has ever done!:D

To remove rust on bolts, id just buy new ones and cover them in wd40 every few weeks or after it rains.

Bigger bits you can use a wire brush or wire wool. then just use some metal polish, followed by wd40:)

blorg

Your best bet is just to go in to the shop and ask about it, they may sort you out, difficult to tell as we don't really know what the problem is. Rust on a crank is unusual but unlikely to be serious, as Kona says you can just wire wool it off if you are concerned. Did you leave the bike outside in the rain a lot?

Chips Lovell

I think the argument is a bit moot. As Kona said, nobody's going replace a rusty crank under guarantee.

kona

gman2k wrote: »

So as someone said in another thread, I hope I don't have to frequent your shop at any time.

So? doesnt bother me! your free to go where you like. Ive said before, I let my work do the talking, I can actually be quite nice and go waaaaaay out of my way for customers(customers who are not condascending patronising know it all arseholes)

If your relativley normal ill help you as best I can.

kona

el tonto wrote: »

I think the argument is a bit moot..

Tis a dress rehersal for tomorrow.;)

BostonB

Jawgap wrote: »

...1 (Serious) A couple of bolts on the older bike are a bit rusty - what's the best way to get rid of rust (I usually spray a bit of WD40 on each bolt after washing the bike, but somehow the rust has arrived - obviously I missed a few at some stage)...

Was wondering that myself. My own bike lived indoors for years only out in the dry so never had a problem. Since I've started commuting its more of an issue. Can't avoid the rain.

DirkVoodoo

kona wrote: »

Rust of a year old bike is normal if not looked after in a kinda mothering way that I do:o, it would also be expected on cranks/chain/cassette on a bike left in the elements for weeks.

My chain rusted after 4 HOURS over christmas, cycled over the clontarf cycle track and they had been salting the roads. Left it inside for a few hours at work, cycled it home and noticed a lot of surface corrosion.

Gutted and shocked.

Always have a rag handy to dry your bike if you are away from your tools and sprays.

arybvtcw0eolkf

gman2k wrote: »

Much like the earlier Cycological discussions - all it takes is for one unhappy customer to walk out and stick a thread on a website.
My experiences of Cycological were ok, purchased a few bits and bobs there, nothing major. However, when they refused to help me out one day with a headset on my bike, (cos it wasn't bought there) and the corresponding attitude, I told them I would take my business elsewhere in future - which I did. And I've spent thousands since.
So from small acorns....

.

I think every retail outlet should read that thread, like you I've been in the shop a few times over the years and the service has always been 'meh - however I never really gave it a second thought as it wasn't my regular shop.

Now everytime I pass it I remember the thread and wouldn't go in if my life depended on it (well in this case I probably would!).

The 'City Cycles' (Fairview) thread left similar impressions with me - won't go near the kip now (I hated it anyway).

I get the impression that even at €30-€50 the OP's bike is probably gone beyond economic repair, however its still cheaper (IMO) to have the parts replaced at a reputable shop & put the affair down to experience.

.