Funds cannot be added to your wallet.....

ferrigan101

SO, downloaded Vidzone this morning, all very cool and stuff. But, now I can't top up my wallet. Is there a connection? Anyone else having this problem?

I'm using a pre-pay mastercard from payzone.
Yes there is money on it.
Yes I have used it ALOT of times before.
Yes I have went into my PSN account and re-entered all my Billing details. Twice.

Anyone any thoughts?


EDIT - Just checked the transactions for the card online and PSN have taken €1 for something!! I have no idea what! WTF!!!???

whiterebel

ferrigan101 wrote: »

SO, downloaded Vidzone this morning, all very cool and stuff. But, now I can't top up my wallet. Is there a connection? Anyone else having this problem?

I'm using a pre-pay mastercard from payzone.
Yes there is money on it.
Yes I have used it ALOT of times before.
Yes I have went into my PSN account and re-entered all my Billing details. Twice.

Anyone any thoughts?


EDIT - Just checked the transactions for the card online and PSN have taken €1 for something!! I have no idea what! WTF!!!???

Try searching this forum, I'm sure there are loads of threads on this.

Frank3142

the 1 euro PSN took is to verify that youre card is real i think it will take up to 10 days to verify youre card but if you have used psn before it shouldnt have to do that? i havent any experience dealing with psn but this is what i have heard

cabrwab

With the prepaid cards this happens wont work for days then next thing it'll just start working. the Š1 is a pre authorization on the card exact same thing happens on itunes its to ensure your card has funds and existas. You'll get this back in a couple of days.

thecivvie

I am 17 days and counting, I get an error when I try to buy or Cannot add funds when I just tryu to add funds. It is annoying as I put a lot of money on the card to buy games

thecivvie

Just noticed that because I checked the settings today, they took another €1 argghh

cabrwab

Sounds like id just ring up playstation now!! Tell them you've used it before. They'll say they don't except 3V vouchers/Prepaid cards.

ferrigan101

thecivvie wrote: »

Just noticed that because I checked the settings today, they took another 1 argghh

Yep same happened to me, haven't checked to see if its working yet. Will check after work and report back.

thecivvie

Not going to touch it for 10 days and see, but I have emailed them about it as well

ferrigan101

Still not working, which is annoying. 'Cos now the missus wants to buy something and is really not understanding how I can't make it work. I think I'll have to make sony aware of the undue stress they have caused me.....:pac:

thecivvie

Reply from PSN was to check that the card had a future expiry date and had funds, I knew the answer but checked both and both fine, emailed them back copying and pasting the 2 entried on the mypayzone account that they took from the card

ferrigan101

thecivvie wrote: »

Reply from PSN was to check that the card had a future expiry date and had funds, I knew the answer but checked both and both fine, emailed them back copying and pasting the 2 entried on the mypayzone account that they took from the card

Hmmm dont suppose you have the email address handy? Am at work just now but might get a chance to send a mail off.

thecivvie

Yes tis support@ie.playstation.com

TC

ferrigan101

thecivvie wrote: »

Yes tis support@ie.playstation.com

TC

Thanks, i'll let you know how i get on.

thecivvie

The stupidity is that the card works fines on Xbox Live for my son, same card!!!! All I get from them is that I have ti check the expiry date or add funds. They don't know what they are doing

ferrigan101

thecivvie wrote: »

The stupidity is that the card works fines on Xbox Live for my son, same card!!!! All I get from them is that I have ti check the expiry date or add funds. They don't know what they are doing

Have you used it on PSN before btw? I've been using mine for a couple of months now and then all of a sudden it's not working!!

thecivvie

No mine is only new, but I got a reply from IE.PSN that payzonemoney are refusing the card, well the bank are, and payzonemoney are saying they are not. They say that they do not take the €1 but once bank confirms it, they cancel it, but payzonemoney are not showing a cancel signal. it is too confusing, so last email was sent to both PSN and payzonemoney

ferrigan101

thecivvie wrote: »

No mine is only new, but I got a reply from IE.PSN that payzonemoney are refusing the card, well the bank are, and payzonemoney are saying they are not. They say that they do not take the €1 but once bank confirms it, they cancel it, but payzonemoney are not showing a cancel signal. it is too confusing, so last email was sent to both PSN and payzonemoney

I just checked payzonemoney.com and the €1 is still listed as coming off my account, like yourself I'm a bit confused!!

thecivvie

The reply from PSN about this is:

wrote:

Regarding the €1.00 charges each time a customer adds or updates their credit/debit card details on their PlayStation®Network account we send a transaction for €1.00 to their card issuer to validate the card details. If the card issuer refuses the transaction the card is not added to the customer's PlayStation®Network account. If the card issuer authorises the transaction the card is added to customer's account and we then send a cancellation request to their card issuer within 24 hours to cancel the transaction. Money is never actually taken from the customer's credit/debit card account and the amount is just reserved from their available balance until it’s cancelled. It is then up to the card issuer to process this request and cancel the transaction. Please note that not all card issuers accept cancellation requests. In these cases the transaction should expire within 30 days and then disappear from the customer’s credit/debit card account.

ferrigan101

Found this, http://community.eu.playstation.com/playstationeu/board/message?board.id=147&thread.id=38047

Don't know if you have allready read it?

thecivvie

NO did not see it till now, but why are PSN not admitting this instead saying it is the bank's fault. We will see what Payzone have to say

ferrigan101

sony tries to take the payment like a direct debit which pre cards and some other cards don't allow, they only allow single transactions. And this is why some of us can't transfer funds. Sony is working on the problem and they let us nknow when it's fixed. Hope this helps for anyone who's having this problem

Due to extremely high demand for the Call Of Duty World at War, Killzone 2 and Burnout Paradise map packs, released today on PlayStation Store, some people are encountering problems when adding billing details to their Store account or funds to their PlayStation Wallet.

We are working to resolve this situation as soon as possible. In the meantime, if you have been affected by this issue, we recommend that you wait until tomorrow before attempting to purchase content from the Store or until we can confirm that the problem has been resolved.

Apologies for any inconvenience caused and many thanks for your patience whilst we work on a fix. We’ll let you know as soon as we have more news

Possibly a combination of both of the above? Still doesn't make sense why Playstation are ducking the issue and not telling us there is a known problem and they are working on it.

Bonavox

I have used both 3V and Prepaid Mastercards on the PSN.
It never took a euro and always worked perfectly, maybe the fault is to do with the card? Has it been working right since then?

I hope it works out

thecivvie

It is strange though that it only affects PSN, not Xbox. Whatever the problem is blaming the bank will not help. I am going to the UK and to save bringing disc wanted to download games, my other card is maxed so cannot use, looks like xbox will be going

Payzonemoney just emailed me looking for details, hopefully will have an answer shortly

ferrigan101

vflhp wrote: »

I have used both 3V and Prepaid Mastercards on the PSN.
It never took a euro and always worked perfectly, maybe the fault is to do with the card? Has it been working right since then?

I hope it works out

Seems to be PSN rather than the cards. Like you I've been using my pre pay MC for a while which is why it's a bit annoying for it to all of a sudden stop working!

thecivvie

Got this reply

Dear Payzone Customer,

It is not possible for merchands to validate the card details, because we do not send details of our cardholders to third parties. This is why the transaction declines in their system. The only way is to just debit the requested amount without the security check.

Kind Regards.

Client Support Team
PAYZONEMONEY

Forwarded it to PSN, I think PSN have changed the way they do these checks which may work elsewhere where their data protection allows

thecivvie

Reply from PSN

Thank you for your mail.

The network support department have advised me that If PayZone do not support the initial card validation then unfortunately the card can not be used on PlayStation®Store.

Kindest Regards,

Playstation Ireland
Customer Service Team
www.scee.com

I have pointed out this and others threads to them, also pointed out that the same card has been used, sucessfuly, with Itunes, Xbox, Paypal and so on. They will lose money, which Sony cannot afford