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usb ports not working

  • 06-06-2009 5:30pm
    #1
    qc3
    Registered Users, Registered Users 2 Posts: 844 ✭✭✭


    I have a HP Compaq. my daughter broke the plastic bit in one of the 3 usb ports with a usb cable, but now none of them will work now.device manager indicates all are working.can anyone help please ?. Thanks in advance.


Comments

  • #2
    Maximus_Laggus
    Closed Accounts Posts: 36 ✭Maximus_Laggus


    If the control panel says the ports are ok, it could point to the ports been blown (shorted). In which case you can't fix. New Motherboard is the only option around that that I can think of.

    However, check your BIOS on startup. Maybe someone disabled the USB ports from there. To get to your BIOS, on startup Press "del" or "f2" will usually get you there. You have to be quick and press it when prompted. Look for anything which mentions "USB". If its disabled then enable it. Wont do any damage as your ports already aren't working!


  • #3
    qc3
    Registered Users, Registered Users 2 Posts: 844 ✭✭✭qc3


    done the test and all passed.only have it two weeks.do you really think it's the mother board ?.


  • #4
    Maximus_Laggus
    Closed Accounts Posts: 36 ✭Maximus_Laggus


    I do reckon it is the Motherboard. First instinct was that the USB ports are blown i'm afraid. Have you any other ports at the back of the PC? Do they work? If you have and they work its definately blown ports.


  • #5
    Maximus_Laggus
    Closed Accounts Posts: 36 ✭Maximus_Laggus


    Oh, btw, dont bother with getting a new motherboard. Your warranty won't cover the damage as it was people caused and not a manufacturing fault. You can buy a USB card with multiple USB ports, which slots into a spare PCI slot on your motherboard. They're only about 10 or 15 quid and really easy to install.


  • #6
    qc3
    Registered Users, Registered Users 2 Posts: 844 ✭✭✭qc3


    thanks for that. the pins in the port got bent and made contact with the outer pins.this stoped all ports working. managed to straighten pins and filled port with blue tac, so other two work fine now.


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  • #7
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    Filling port with blue tac?! On the outside I assume? Usually when you bend pins they will work again once straightened out and allowing a connection.

    If there gone, you can buy USB via PCI - no point buying a new motherboard for that.


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