Cancelling Clearwire??

jcrowbar

Does anyone have any experience trying to cancel a Clearwire subscription before the initial 12 months are up?

How was it? Do they usually insist on the remaining period being paid for?

Thanks

duffman13

I had clearwire for two years rang them last month to cancel they kept trying to convince me to stay, 25 mins on the phone ended out gettin two months free off them even tho all i wanted to do was cancel, they dont like people cancelling

foggy_lad

jcrowbar wrote: »

Does anyone have any experience trying to cancel a Clearwire subscription before the initial 12 months are up?

How was it? Do they usually insist on the remaining period being paid for?

Thanks

they will insist on you paying the full contract fees up to the end of the term even if you are cancelling for poor service! your best bet is gather as much evidence as you can of poor speeds and start small claims court proceedings as they will not entertain anything else!

jcrowbar

foggy_lad wrote: »

they will insist on you paying the full contract fees up to the end of the term even if you are cancelling for poor service! your best bet is gather as much evidence as you can of poor speeds and start small claims court proceedings as they will not entertain anything else!

Thanks, I figured as much.

The speed isn't so much an issue for me, it's just way overpriced for what they offer.

I'll stick it out for now.

foggy_lad

jcrowbar wrote: »

Thanks, I figured as much.

The speed isn't so much an issue for me, it's just way overpriced for what they offer.

I'll stick it out for now.

log all outages and do speedtests and keep any that are very slow as you will need these later to cancel without penalty, also keep full records of all calls made to them as this also helps to show they are asking you to repeat the same troubleshooting rubbish again and again!

devnull

Foggy_Lad - it hasn't worked like that for around a year.

The formula is 200 euro divided by number of days in your contract (365 for a 12 month, 730 for a 24 month) multiplied by the number of days left.

The cancellation fee is pro-rata'd rather than paying all the months up.

foggy_lad

devnull wrote: »

Foggy_Lad - it hasn't worked like that for around a year.

The formula is 200 euro divided by number of days in your contract (365 for a 12 month, 730 for a 24 month) multiplied by the number of days left.

The cancellation fee is pro-rata'd rather than paying all the months up.

which makes very little difference to customers that are trying to cancel because of poor speeds and non existant customer service.

devnull

With regards to customer service, please be aware that this was outsourced to a company in Belfast during July last year, the company was restructured and pretty much every customer facing employee was made redundant along with quite a few others.

The only people left these days are a select few senior managers and a few sales staff, everything customer related is ran by a third party company in Belfast these days rather than Clearwire itself and much of the engineering team has been cut back. So it may not be the greatest idea to blame the people on the phones as the senior management are pulling the strings.

Despite what was reported in the Belfast press, previous to transfering over to Belfast, the customer care operation for Clearwire was operated in-house and wasn't contracted out.

foggy_lad

devnull wrote: »

With regards to customer service, please be aware that this was outsourced to a company in Belfast during July last year, the company was restructured and pretty much every customer facing employee was made redundant along with quite a few others.

The only people left these days are a select few senior managers and a few sales staff, everything customer related is ran by a third party company in Belfast these days rather than Clearwire itself and much of the engineering team has been cut back. So it may not be the greatest idea to blame the people on the phones as the senior management are pulling the strings.

Despite what was reported in the Belfast press, previous to transfering over to Belfast, the customer care operation for Clearwire was operated in-house and wasn't contracted out.

they were awful to deal with when i used them and would ignore most emails and insisted on doing the same troubleshooting over and over again, and when i got as far as cancelling with them the "manager" i dealt with was rude and arguementetive and insisted i was not entitled to be refunded for the months i had poor service but the small claims court did not agree,

so i am not surprised the company has been restructured, maybe they will be able to hold onto a few customers now for more than a few months!

MILF

WELL!!!! I had an experience and a half with Clearwire. I took advantage of an offer they were doing that if you took an 18 month contract with them, you didnt have to pay a deposit. All was grand with that but my download speed was woefully slow and it would knock off all the time. I put up with this for 20 months as I wasn't too sure if any other wireless broadband provider was available in my area. Anyway, about 11 months into the contract I noticed that they had gone from charging me 29.99 to 39.99 p/m but, stupidly, never actually enquired as to why they were charging me this. We then decided to change our TV, internet and phone provider so I called Clearwire and said I wanted to cancel. They were fine with it but then I enquired as to why they had upped my price. After 15 MINS on hold, someone came back on with the most flippant attitude and said that it was a clerical error and they had been overcharging me for NINE MONTHS!!!! Now I know it was my mistake too for not checking sooner why. So, after going through 3 other people taking my details, they finally said it would take 3-5 working days to get refunded the €90. So I thought great, I'll keep that by to pay a bill.
3-5 working days came and went without any credit back into my bank account from them. I started getting mega pissed so called them again. Got another person who sounded like they'd rather be getting teeth pulled then be there. After I told them what had happened before I asked them what the story was with getting my refund. Que another long wait before they came back and said it would take 10 working days. I told them what I was told before about 3-5 and was promptly told that I wasn't told that cos it would never take that short a time(!). After I tried to plead my case and actually, love, yeah I was I was told that it would be 10 days and there was not much else to say cos that was the way it was. I asked to speak to a team leader / manager and I was told there was none on that day!! Anyway, 16 days later the refund appears in my account.
Next month arrives and I'm online (on my faster broadband connection!) checking my internet banking when I spot they'd only gone and charged me another month even though I had cancelled and sent back all the equipment!! So I call them up like a b!tch and demand to speak to someone of authority regarding this only to be told that no one was available to take my call. I went mad and said that I just want my money back in my account as I was saving and was now down €30 I couldn't afford to be. I was then, yet again, put on hold and 10 mins later I was told it would take 3-5 working days (haven't I heard this before??). So I said fine, if it didnt arrive on the 6th day I would be ringing up again. "Fine" was their answer!! Anyway, day 6 arrives and no money. By this stage I was FUM-ING!! I called up again and had to retell my whole sorry story to two people before I got annoyed and asked to speak to their elusive Manager. I was told that he/she wasn't there but I said I wasn't accepting this and by this stage if they didnt come on the phone NOW I was hanging up and calling my solicitor. A bit extreme for €30 I know, but I was angry!! All of a sudden the manager was available!! I had to tell them the story again and was then informed that the first requestfor a refund was never placed and that I would have to wait ANOTHER ten working days. Needless to say, by this stage I was hopping mad. There was nothing I could do other than wait the ten days! I told this manager / idiot that this wasn't on and can she not see that the whole debacle was ridiculous and extremely annoying. I told her I wanted to lodge a complaint and she said that she could not personally take complaints but would I like the email address? I said not a chance coz all they would do was click delete on it.
FOURTEEN WORKING DAYS later my money finally got refunded to me. I have never in all my life met a shower of incompetent, rude, not arsed dopes and I would NEVER recommended going near them for ANYTHING. They are a bunch of donkeys that couldn't run a bath, never mind a business. AVOID!!!

devnull

foggy_lad wrote: »

they were awful to deal with when i used them and would ignore most emails and insisted on doing the same troubleshooting over and over again, and when i got as far as cancelling with them the "manager" i dealt with was rude and arguementetive and insisted i was not entitled to be refunded for the months i had poor service but the small claims court did not agree,

so i am not surprised the company has been restructured, maybe they will be able to hold onto a few customers now for more than a few months!

Ahh, you think they're better now eh? Trust me knowing a few bits and pieces I would doubt that very much. Ask the people getting made redundant tommorow what they think