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Main dealer Software upgrades - cost?

  • 27-05-2009 11:31pm
    #1
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭


    If a main dealer upgrades the software on a car, should the owner have to pay? If so how much would you expect to pay?


Comments

  • #2
    reverandkenjami
    Closed Accounts Posts: 316 ✭✭reverandkenjami


    BostonB wrote: »
    If a main dealer upgrades the software on a car, should the owner have to pay? If so how much would you expect to pay?

    Yep, the owner should pay - after all, they've worked on the car!!

    Depends on car etc


  • #3
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Its the same as manufacturing fault to my mind.


  • #4
    reverandkenjami
    Closed Accounts Posts: 316 ✭✭reverandkenjami


    BostonB wrote: »
    Its the same as manufacturing fault to my mind.

    How?


  • #5
    DublinDilbert
    Registered Users, Registered Users 2 Posts: 5,401 ✭✭✭DublinDilbert


    BostonB wrote: »
    If a main dealer upgrades the software on a car, should the owner have to pay? If so how much would you expect to pay?
    BostonB wrote: »
    Its the same as manufacturing fault to my mind.

    Its an interesting question....

    In an ideal world:-
    If the "up-grade" is to fix an underlying problem, then it should be free....
    If the "up-grade" is to add additional functionality, enable a new feature etc, then i guess they could ask for payment.

    As its not an ideal world, i'd say you'd be paying through the noise either way!


  • #6
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    Its to fix an underlying problem. Or in other words doesn't give any new functionality. Its to fix a starting problem. Its the CIM module on a Astra. Seems to be a common fault from what I've read. Opel seem unable to resolve ECU and CIM faults these days, at least anyone I know has had poor experience with these kind of problems on Opels.


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  • #7
    EPM
    Closed Accounts Posts: 13,822 ✭✭✭✭EPM


    If the car is within warranty then yes, but if it's out of warranty maybe try a goodwill gesture from Opel. The dealer might just do it for free rather than going through the motions on one of those.

    But surely they would only charge at most a hafl hour - an hour of labout for this which would be pretty cheap.


  • #8
    Stevie Dakota
    Closed Accounts Posts: 2,817 ✭✭✭Stevie Dakota


    My computer receives regular free updates to keep OS software up to date in terms of functionality, security issues and bug fixes. Only if I want a new OS with new functions do I have to pay. I see no reason why cars should be different. If the software requires updating it is because it has issues, why should the customer, who has paid once, be made to pay again?


  • #9
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    60+ vat. I just can't believe they charge for it.


  • #10
    Darsad
    Registered Users, Registered Users 2 Posts: 679 ✭✭✭Darsad


    How old is the car


  • #11
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    3yrs old I think. Its not my car.


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  • #12
    EPM
    Closed Accounts Posts: 13,822 ✭✭✭✭EPM


    BostonB wrote: »
    2yrs old.

    I'd be demanding that it was FOC as goodwill if the dealer had supplied it to you and was a known fault.

    Try getting onto the salesman you bought it from and see will he do anything


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