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New Laptop - Problems connecting via 3 mobile BB

  • 27-05-2009 02:55PM
    #1
    outinthesticks
    Closed Accounts Posts: 2 ✭


    I've recently upgraded my laptop but am now having difficulty connecting to 3. I have uploaded the software from the 3 dongle but when I click on connect I get an error message saying ' Connection failed ' with the error number being 720. I am using Windows Xp and have disabled firewall and have no anti-virus running. I have good signal strength.

    Any ideas on how to overcome this issue would be gratefully accepted :D


Comments

  • #2
    ttm
    Closed Accounts Posts: 2,045 ✭✭✭ttm


    Whats the OS and modem? Older E220 modems would need upgrading the software before they would work on Vista and also need installing as administrator but otherwise the error is covered by the MS technet article here if you have the symtoms as described at the beging of the article "Additionally, when you view the devices in Device Manager, you may notice a yellow exclamation mark (!) over the icon for the WAN Miniport IP (#2) device." then you don't worry too much that is says the article related to Win 2000 as you can get similar issues in XP.

    I can't recommend the fix as I've not tried it but harvest seems to have fixed the problem with a similar issue here , but don't call me if it all goes pair shaped as its a bit drastic, I'd also make sure I had all the relevant driver disks or downloads handy first just in case his repair fix didn't work.


  • #3
    CCSL
    Closed Accounts Posts: 422 ✭✭CCSL


    720 is an authentication error message it might relate to your
    Point to point protocol settings on the modem device in newtworking

    go to the properties of the device in network and dialup settings then look for PPP and ensure LCP is enabled.

    Should fix it ;) if not try uninstalling the software removing the device from device manager and starting over!:P


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