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Slatterys Bar,Dublin 4 - issues with barstaff?
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26-05-2009 9:14pm#1
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Hi,
I'm delighted to have the opportunity to defend myself with regard to the experience of this person at Slattery's on the wonderful day that Leinster won the Heineken Cup.
1st of all while I was definitely rude in my dealings with this group, I have the video and photographic evidenc to show that the way these people decided to position themselves for teh match was making it significanlty more difficult for others to enjoy the day.
The situation was as follows. Two relatively petite girls where sitting on stool downstairs quite a distance from the very good HD and quite highly positioned 50". 30 mins before the game started I told the girls that I wanted them to move forward as there was lots of space in front of them that due to their size no one is going move in there, thereby reducing a number of other's experience of the game. By the way I do this with everyone - in fact most people would have experience of me asking them to move here or there and sometimes they get pissed off but by the end of the game they understand that my objective is to give everybody as good a view of the event as possible. I am thinking of the bigger picture, of everybody's experience.
After the game had started I saw that the girls had not moved and there was 2 metres of dead space in front of them, in a great location beside the bar too. I mean this would ordinarily be reserved for Leinster VIP groups on HC away games. I went over and asked the girls to moved forward and they would not. They became abusive and at this stage I could not really do anything. However there was also a very tall gentleman standing to their right who I asked to move forward to the empty space where he would not be in the way. He was also not going to be in the way of the girls, a WIN WIN situation. The TV is high so as you get closer tall people are not impeding the views of others. There was in fact a group of smaller girls behind him. He said he checked with them and they said it was fine. I know from experience people don't like confrontation and will never really let you know. So I asked him to move forward where he would be closer to the bar, to the screen and not be in any ones way. He decided to move to the back, I was not asking him to move to the back but had he not moved I would have asked him to leave.
I cannot please all the people all the time. The team and Slattery's and myself put in an enormous amount of time into these big event days. The technology alone would blow your mind. The amount of people in the pub is incredible. Our aim is to give people a safe and comfortable environment where they can see the match perfectly... ok is not good enough.
I accept that my people skills are not the greatest. When under pressure and also nervous about the Leinster performance it is quicker to be aggressive then long winded but that is no excuse. So for being rude I apologise. But I will never apologise for striving to provide the very best experience for every single person, tall, small, red or blue.
I often question myself - I ask should I have done this or that, how could I have handled it better. Certainly, there are fewer experiences such as the above mainly because our customers know the score, they know why there are so few seats and why if they sit on them they have to sit in designated positions. Your group where the only people to have an issue with us that day, it was your first time in Slatterys for a match. Many people thanked the staff and myself for a great day and I can tell you that nothing feels nicer then a thank you from the customer.
I am sorry that you had a bad experience. I take responsibility for being rude and providing that poor experience. And of course you could easily have gone to any of the empty pubs around us, you didn't your group stayed for quite a long time after the match. But I know that one day the penny will drop, in another pub for another match, you will be in a poor position, someone in front of you or people annoying your enjoyment and you will wish for a barman to take control and give you the view you deserve.
Regards,
Alex
Bar Manager
& Rugby Fanatic!
Slatterys... "The Theatre of Screens"... or Screams... u decide
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Reading over your posts Alex it seems you go through a lot of hoop-jumping for people watching matches. Surely, its someone's tough luck if they don't move and let others sit in front of them if they want to, in fact that's what you should be encouraging other punters to do. Where I go, you sit where you sit and if the biggest, widest guy in Ireland sits in front of you, you lean over to watch the game. Just my two cents.
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:D:D 
This discussion has been closed.
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