Centra at Curragh Grange, Newbridge

nlgbbbblth

Always ask for a receipt in this shop.

Discounts or special offers, while marked on the shelf, are frequently not applied at the till.

Double scanning of the same item has also occurred.

Receipts are not offered - you have to ask for one.

Check it carefully.

In the last three years my wife and me have experienced at least a dozen mistakes .

The latest error:
33% off Rudds rashers. Normal price is €3.99 and this is printed on the label beside the best before date. Cardboard ticlk on shelf says €2.67. Big red sticker on the wrapper says "33% off".

Scanned at the till for €3.99. Had to point out the year and wait while the assistant consulted a "more experienced" member of staff. :rolleyes:

The only reason for using this shop is that it's a five minute walk away - the next nearest is 20 minutes away with restricted parking.

Danno

This seems to be a widespread problem for outlets affiliated with Musgraves.

maxwell smart

Was it the girl with the jet black dyed hair? Always seems more concerned with the state of her nails tbh

No wonder the chap who owns it has such a nice BMW!!:D

nlgbbbblth

maxwell smart wrote: »

Was it the girl with the jet black dyed hair? Always seems more concerned with the state of her nails tbh

No wonder the chap who owns it has such a nice BMW!!:D

Not this time but a few weeks ago she was involved in another pricing f*ck up.

nlgbbbblth

No change - they're still conning customers.

Rudds White Pudding.
Priced at €1.99 on the label. €2.19 says the cardboard tag on the shelf.

Red sticker on the label says "now €1.50".

Scans at €2.19. :rolleyes:

Usual supervisor involvement to get my €0.69 back.

nlgbbbblth

Pound of Kerrygold reduced to 2.38 on shelf. Scanned at 2.79. Same old story.

goat2

nlgbbbblth wrote: »

Always ask for a receipt in this shop.

Discounts or special offers, while marked on the shelf, are frequently not applied at the till.

Double scanning of the same item has also occurred.

Receipts are not offered - you have to ask for one.

Check it carefully.

In the last three years my wife and me have experienced at least a dozen mistakes .

The latest error:
33% off Rudds rashers. Normal price is €3.99 and this is printed on the label beside the best before date. Cardboard ticlk on shelf says €2.67. Big red sticker on the wrapper says "33% off".

Scanned at the till for €3.99. Had to point out the year and wait while the assistant consulted a "more experienced" member of staff. :rolleyes:

The only reason for using this shop is that it's a five minute walk away - the next nearest is 20 minutes away with restricted parking.

funnily enough supervalue about 3 weeks ago, i bought rashers because it said 2.99 special offer,w hen i got home i checked receipt to find i had been charged the original price 4.99

Jarren

nlgbbbblth wrote: »

Always ask for a receipt in this shop.

Discounts or special offers, while marked on the shelf, are frequently not applied at the till.

Double scanning of the same item has also occurred.

Receipts are not offered - you have to ask for one.

Check it carefully.

In the last three years my wife and me have experienced at least a dozen mistakes .

The latest error:
33% off Rudds rashers. Normal price is €3.99 and this is printed on the label beside the best before date. Cardboard ticlk on shelf says €2.67. Big red sticker on the wrapper says "33% off".

Scanned at the till for €3.99. Had to point out the year and wait while the assistant consulted a "more experienced" member of staff. :rolleyes:

The only reason for using this shop is that it's a five minute walk away - the next nearest is 20 minutes away with restricted parking.

You just described my local Centra store in Kingswood

the groutch

I think you'll always get this in the smaller franchises as the staff are doing everything, not just ticketing. In larger supermarket chains they tend to have properly trained staff, dedicated to just ticketing, so there are less (albiet still some) errors of this type

dollydishmop

goat2 wrote: »

funnily enough supervalue about 3 weeks ago, i bought rashers because it said 2.99 special offer,w hen i got home i checked receipt to find i had been charged the original price 4.99

In my localSupervalu this happens pretty much every time I shop there...

I do my weekly shop with a calculator in hand, simply because most weeks I have a very strict budget.

It used to be only occasionally that there was a discrepancy.

I'd point it out, the staff member on the checkout would apologise and then amend the total. We'd joke that you couldn't trust the computerised till ha ha..etc. :rolleyes:

Then it started happening more often.

When it started to be every time I shopped there, I stopped doing the weekly shop there.

However, its a convenient shop to visit, so occasionally if I just need a couple of things and I'm passing, I'll pop in there.

Yesterday, I picked up some sliced cheese, (€1.50 on the shelf label) and 4 bread rolls (€0.51 each on the shelf label).

At the till, the cheese came up at €2.39 and the rolls came out at €0.59 each.

I pointed out the discrepancy, and after lots of huffing, puffing and general raising of her eyes to heaven, she got out and flounced off to check the shelf prices.
Then she came back and had to get the manager to change the till total. Manager acted as if I was being petty over a few cents (erm...a mark-up of €1.21 over just 5 items as far as I was concerned),and the shopper queueing behind me did lots of finger-drumming & deep-sighing :rolleyes:

One particular week, back when I did do my weekly shop there, I noticed once I got home that I'd been over charged by almost €20...I dropped the bags in the hall and drove straight back. Manager at the time was mortified, refunded me the over-charged amount and then gave voucher for €25 as an apology. A nice touch and unexpected...I'd rather they just got it right the first time.

Every time I complain to the managers they just state that its a computer error...but every week???

I'm really starting to wonder if its a 'deliberate' computer error, designed to take advantage of the majority of shoppers who don't take note of the shelf prices, and who more often than not just pay up at the till without a second thought. Call me paraniod...but it just happens too often in this particular shop.

Been doing the big shop at a different supermarket for the last 3 months, and I haven't had to query the till price/receipt at all, not even once.

I always used to laugh at my dad, who would never leave the supermarket until he'd been through his receipt item by item...but I think the old fella was spot on, and I now do the same:o

nlgbbbblth

Pork. €4 per pack or two for €6.

Wife bought two. Charged €8.

Crooks.

ejmaztec

nlgbbbblth wrote: »

Pork. €4 per pack or two for €6.

Wife bought two. Charged €8.

Crooks.

This shop must be coining it from the people who don't notice.:eek:

Our man in Havana

ejmaztec wrote: »

This shop must be coining it from the people who don't notice.:eek:

This is the thing. Until something is done they will keep at it.

nlgbbbblth

It's brought up with them every time we notice the error.

road_high

Danno wrote: »

This seems to be a widespread problem for outlets affiliated with Musgraves.

Definitely, there's a Super Valu in Loughboy Kilkenny and it's exactly as the OP described.

jmorrisey

Supervalu Abbeyleix is the worst ive ever experienced.......at least half of the time im overcharged at the till and im not exagerating (im being conservative if anything)....anyone else had problems with this branch??

ComeraghBlue

nlgbbbblth wrote: »

Always ask for a receipt in this shop.

Discounts or special offers, while marked on the shelf, are frequently not applied at the till.

Double scanning of the same item has also occurred.

Receipts are not offered - you have to ask for one.

Check it carefully.

In the last three years my wife and me have experienced at least a dozen mistakes .

The latest error:
33% off Rudds rashers. Normal price is €3.99 and this is printed on the label beside the best before date. Cardboard ticlk on shelf says €2.67. Big red sticker on the wrapper says "33% off".

Scanned at the till for €3.99. Had to point out the year and wait while the assistant consulted a "more experienced" member of staff. :rolleyes:

The only reason for using this shop is that it's a five minute walk away - the next nearest is 20 minutes away with restricted parking.

I echo everything you said there for the centra in kilmacthomas

starviewadams

Local Centra is exactly the same,I always watch the price on the til when each item is scanned through and point out any discreptancies,the staff there must hate me!maybe nothing to some people but a euro or two every time adds up at the end of the week and is a lot to me!

Oddly enough another Centra that I used to frequent( at Newlands Cross)never overcharged me once,went out of business just before Christmas.

Our man in Havana

They will either have to cop on or go out of business.

sha01001

I worked in this centra for a few months so I can tell you why the discrpency. Every barcode is manually programmed into the computer with the original price. The store get's in a lot of new stock every week and with them come new offers, the supervisor or manager then has to manually change the barcode on the computer to match the new price. With so many things on offer it is easy to miss some things. Especially as its the regular staff who put up the price tags. It can be annoying but at the same time it's impossible to remember everything that is on offer.

@dollydishmop i understand how frustrating it can be when staff role there eyes but when there is a que of people in line and you have to run around the store looking at prices and finding the manager for such a small amount it is very frustrating especially when the other customers are getting nancy. You get to leave once your money is returned but the sales girl is usually left with an angry customer who blames you. I once had to spend 5 mins running around cause a customer wanted to swap a pack of biscuits the was 1 cent cheaper then the other. I'm not joking. There was a long que as well because the other girl was on her break.

SOCOM

Woodies Diy Dundalk
Bought 3 items, was overcharged for 2 of them by €1.80!
a pittance some would say, but this shop is notorious for incorrect pricing.
This happened once in Dunnes over a jar of coffee, was refunded the full amount plus the coffee for free, I am sure if the other shops mentioned were to adopt this policy there would be none of this crap!

Last rant, if your in a queue and someone in front of you is complaining about being over charged please support them, don't make them feel embarrassed about pointing out a problem that the retailer has caused!!
We need people to be able to complain without being ridiculed by fellow shoppers!

sentient_6

Funny to see a thread about this place, i used to live nearby in Newbridge. Seen as you worked there sha01001 maybe you could shed some light in this: is it centra policy not to give out receipts?! Drove me nuts when id be in there regular. A centra in my home town in co. galway does the same. Your wan has the receipt grabed & feckd in the bin straight away.

Padraig Mor

mfitzy wrote: »

Definitely, there's a Super Valu in Loughboy Kilkenny and it's exactly as the OP described.

Yip, regularly see it in our local Supervalu.

jett

Notorious Bandits in my area. Allways overcharging.
No lettuce in ALDI so got one in Supervalue, whilst there I saw the E2 each or 3 for E4 offer on fruit. Got courgettes,peppers and a melon.
Yes youve guessed it got charged .79 for lettuce and E2 each for the rest. Pointed out the error and was told melon was not in offer,took cashier to display and showed them. Oh no thats not a melon, thats a grapefruit so its not in offer! Like something out of Monty Python I pointed out grapefruit was in fact a melon. It looked like a melon, smelt like a melon therefore it was a melon.
The rub was that afterwards i realised i could have got the "offers" for less at ALDI.
Similar with Tesco offers, 24 packs of cat food on offer cost more than buying them in 2 x 12 packs. etc.
Moral don't be conned by offers and don't buy what you don't really want.

Our man in Havana

Similar with Tesco offers, 24 packs of cat food on offer cost more than buying them in 2 x 12 packs. etc.

That is a rather old con that is perpetrated by all the multiples.

Dunnes for example sell a pack of 18 eggs for almost 5 Euro. You can buy 2 packs of 12 of the same eggs for €4.
You have to look very carefully at these alleged special offers.

littlesthobo

Danno wrote: »

This seems to be a widespread problem for outlets affiliated with Musgraves.

I work in a store affiliated with Musgraves.

In my experience its not retailer ripping you off, it happens for a number of reasons, eg: overhang of promotional stock after a promotion has ended, barcode changes, and mainly shoddy work by the staff member responsible for maintaing the pricing labels. Some stores are worse than others. In the case of where i work we have systems in place to keep the number of errors down but it still happens. There is nothing worse than getting having to deal with an irate customer.

The problem occurs in all stores and best advice i can give is to make sure you get your receipt (staff member should give you this without you having to ask) and make any issues known to staff/supervisor on duty.

littlesthobo

sentient_6 wrote: »

Funny to see a thread about this place, i used to live nearby in Newbridge. Seen as you worked there sha01001 maybe you could shed some light in this: is it centra policy not to give out receipts?! Drove me nuts when id be in there regular. A centra in my home town in co. galway does the same. Your wan has the receipt grabed & feckd in the bin straight away.

You should get a receipt 100% of the time, if it happens frequently i would make a complaint

greenie

I can't believe how frequently this happens & mostly with Centra and also how long it's been going on for. I don't care how hard or tiring it is for staff to do their job but when I see a price advertised I expect to be charged that price. I can't even count how many times I returned with half priced/reduced items that I paid full price for. The excuse is always the same...oh we've just lowered the price & haven't had time to enter it into the till...Sometimes these items have been on sale for days before I pick one/them up & the same thing still happens. They should have one person dedicated to doing this actually simple task but then again as another poster pointed out, the amount of money they're raking in out of this...that's a nice tidy profit for whoever's is adding up the tills in the evenings.
I've stopped going there now!

Nanazolie

I aknowledge the fact that some prices might be incorrectly entered in the computer, and that the staff at the till won't know until he is told by a customer. However, when the price is marked ON the item and it comes up as incorrect and then you point it out to the staff and they reply that they need to call a manager to check if that's right... that's a step too far. My local Centra does that all the time, and worst I bought the same item a few times and each time the same error was reported. Once it's been reported by a customer, it should be corrected in the computer and there should be no excuse for it

nlgbbbblth

Maybe I should print off copies of this thread, stand outside the shop and hand it to people.

They might change their tune then.

C*unts.

mikehunts

Boils down to poor management, clearly if customers are coming across incorrect prices a lot of the time, you would give a member of staff the responsibility of getting it sorted out.

the groutch

funny how people say how they're repeatedly being overcharged at a specific shop.
in other words, you hate being overcharged, but you keep going back.
there lies the problem.
if you're not happy shop elsewhere, don't come on here moaning about it while still going back each week.

rounding tattenham Corner

Don't be so quick to blame the staff as a lot of this is down to the epos system one company have a monopoly on musgrave epos. There software is full of bugs and their call center is always undermanned so they are struggling with all the calls, i know since i used to work for them, promotions\discounts not working was a major call, so only advice check your receipts.

Nanazolie

the groutch wrote: »

funny how people say how they're repeatedly being overcharged at a specific shop.
in other words, you hate being overcharged, but you keep going back.
there lies the problem.
if you're not happy shop elsewhere, don't come on here moaning about it while still going back each week.

I think you are missing a point: most people would use Centra or other convenient shops because they are local and have extended opening hours. This is the only shop in my area where I can go with my 2 kids without having to stuff them in the car for a 15 minutes drive to the nearest shopping centre.
And telling people to shop elsewhere because the shop can't correct their mistakes is killing local business. It's not only for their own benefit when customers point out a pricing error. It's for the shop's too

nlgbbbblth

Nanazolie wrote: »

I think you are missing a point: most people would use Centra or other convenient shops because they are local and have extended opening hours. This is the only shop in my area where I can go with my 2 kids without having to stuff them in the car for a 15 minutes drive to the nearest shopping centre.
And telling people to shop elsewhere because the shop can't correct their mistakes is killing local business. It's not only for their own benefit when customers point out a pricing error. It's for the shop's too

Exactly.

I live five minutes walk from this shop. The alternative is to walk 20 minutes or else drive into town and pay for parking. Plus I have three small children. Far easier to walk to the Centra with them than bundle them into the car. Effectively we are shopping there because there is no realistic or convenient alternative.

The problem lies with their inability to scan a correct price onto promotional items. I'll keep highlighting it to them and on this thread as long as it continues.

2moreMinutes

Danno wrote: »

This seems to be a widespread problem for outlets affiliated with Musgraves.

Supervalu Killybegs has been the exact same as OP since it opened. I dont shop there as I dont live in the town anymore but friends and family do as its the basically the only shop in town and its a regular occurence that corrections have to be made with the excuse always being "the tills havent been updated yet"

waterfordgirl

I work in a Supervalu.
Price changes are ALL done by managers, checkout staff do NOT have any responsibility over prices, I have been known to roll my eyes when people point out an incorrect price to me, purely because I have been told about this by other customers and have informed the manager each time!! It does get frustrating, because people think that I am trying to overcharge them!!
The reason a manager is called is because checkout staff cannot manually change the price of something at the checkout, only managers/supervisors, have the card/code to do so.
Also, we do have to go down to the item to check the price because a lot of the time the customer has read it wrong eg. 200mls of shampoo on offer, not 400mls.
Just said I'd put my two cents here as sometimes I have felt that customers are blaming me and that I am trying to rob them!!:(

maxer68

waterfordgirl wrote: »

I work in a Supervalu.
Price changes are ALL done by managers, checkout staff do NOT have any responsibility over prices, I have been known to roll my eyes when people point out an incorrect price to me, purely because I have been told about this by other customers and have informed the manager each time!!

Isn't the solution for each till to have a small notepad and enter the item that was wrongly priced and for the manager on duty to check these each day and correct them. -

It is extremely easy to do, in my place when we went into about 600 items had been reduced. The entire price changes on those 600 items took less than an hour. Changing back to normal pricing after the sale took an hour too. There was the odd error and this was changed to correct price in seconds on the system, even mid sale!

Danno

waterfordgirl wrote: »

I work in a Supervalu.
Price changes are ALL done by managers, checkout staff do NOT have any responsibility over prices, I have been known to roll my eyes when people point out an incorrect price to me, purely because I have been told about this by other customers and have informed the manager each time!! It does get frustrating, because people think that I am trying to overcharge them!!
The reason a manager is called is because checkout staff cannot manually change the price of something at the checkout, only managers/supervisors, have the card/code to do so.
Also, we do have to go down to the item to check the price because a lot of the time the customer has read it wrong eg. 200mls of shampoo on offer, not 400mls.
Just said I'd put my two cents here as sometimes I have felt that customers are blaming me and that I am trying to rob them!!:(

Encourage your customers to complain to the manager, shame the lazy overpaid ba$tard into doing their job correctly.

Mollywolly

I get the same thing in my local Centra too. I've been caught so many times now that I watch very closely when the girls are scanning my stuff and stop them as soon as I see a discrepancy. This happened yesterday with a carton of juice that was supposed to be on offer for €1 but scanned in at 2.49. The worst time to go is on Sundays when the offers change.

Although it's not good that it's happening everywhere, I'm so relieved that it's not just me being a grumpy old boots

Nanazolie

waterfordgirl wrote: »

I work in a Supervalu.
Price changes are ALL done by managers, checkout staff do NOT have any responsibility over prices, I have been known to roll my eyes when people point out an incorrect price to me, purely because I have been told about this by other customers and have informed the manager each time!! It does get frustrating, because people think that I am trying to overcharge them!!
The reason a manager is called is because checkout staff cannot manually change the price of something at the checkout, only managers/supervisors, have the card/code to do so.
Also, we do have to go down to the item to check the price because a lot of the time the customer has read it wrong eg. 200mls of shampoo on offer, not 400mls.
Just said I'd put my two cents here as sometimes I have felt that customers are blaming me and that I am trying to rob them!!:(

I don't think anyone (in their right mind) is blaming you as a person. But you are on the frontline and you embody the shop, its pricing policy, the management, etc... And the customers who have to scan their receipt and wait for the errors to be corrected also face the anger of the other shoppers and thus put all the blame on you (again, not as a person, but as an entity). Don't take it personally, I worked in a customer service for years, people would blame me for the phone lines being too busy or for their post not being received on time. But really, they didn't blame "me", but the company, and I was representing it.
As a customer, I feel frustrated when I go to a "convenience store" for a quick shop and end up wasting 3 times longer trying to get refunds on mispriced items. I generally point out before the girl scans the items that I know will be incorrectly priced (because they have been for some times and the management never changed the prices).

I think most people are annoyed about the repetition. It's ok to get errors every now and then, but if after a few times the price is still incorrect it sends the message that the shop either doesn't give a damn about its customers or is simply trying to screw them. There is also the issue of receipts not being handled, it should be compulsory to hand out a receipt for every transaction

Nanazolie

whatcartoget wrote: »

Was shopping in tesco with my mother a few months ago. A sign read
frozen turkeys
4.5kg-5.999kg 10.00
6.0kg-7.999kg 15.00
Mother buys a 5.950kg turkey and gets charged 15.00. We went to the customer service desk manager said that it was close to the bigger amount and that's why we were charged 15.00. She couldn't understand how we thought we were over charged. I am only 18 and I totally lost my patients with her and we were at the customer service desk which is beside the door and I walked over to the door and I started to tell customers they were over charging and to leave and lucky a woman did. We got our money back in the end.:) and I got her to admit she was in the wrong.:D

You know, it's a though job and I hope you won't have to face the amount of abuse these people in CS get on a daily basis. You were right and she was wrong, but unless she acted all pedantic, there was no reason to react the way you did. You could have just argued with her that the sticker said "up to 5.990kg" and your bird was 5.950kg, and if she persisted, ask her to call a manager.

Jammers197

Nanazolie wrote: »

I don't think anyone (in their right mind) is blaming you as a person. But you are on the frontline and you embody the shop.

I think its a bit of a stretch to say those at the till embody the shop. It is just a shop after all. Many people working in these type of shops do so part-time as there is a more important element of their lives they wish to focus on whether it be college or families or whatever.
I worked in this particular shop some months back and most customers were lovely and when these mistakes occured were understanding and used there common sense and realised it wasnt my personal error. It is a problem that needs to be solved higher up the ladder and we did use to leave items that werent scanning behind the counter for managers to fix , but it still happened
.
When i worked there it was to fund my education and i am indebted to them for that but at the end of the day it wasnt life and death work in there. I wasnt paid nearly enough to put up the rudeness from customers who dont seem to realise that we have a life outside the shop and we and very easily be abrupt and nasty behind the counter. People say if your not polite behind the counter they'll find someone who is but even in my daily routine i walked into shops today where i was on the opposing side of bad customer care. I always made it my business to kill them with kindness which i thought was the least i could do.
My little rant here has probably gone completely off topic but i got a little agitated when alot of anger was directed at the people behind the tills. More often than not the problem lies with the people in the office behind the tills or in the offices miles away and sadly they are not the ones in the firing line.

nlgbbbblth

This issue hasn't gone away. The latest is a so-called discount for buying two packs of muffins. Cu'nts.

paconnors

My Aunt owns a small shop, with a fairly modern epos system, and when the person scan's an item on offer it will come up on the price poll as full price, but when the cashier press sub total the till will give the promotion and deduct the nesscery discount as approiate, so please folks when you are in a shop and you buy a can of coke on special offer for 50c but comes up as a €1,so please wait till you are actually handing over the money before you question the discount,