ADSL 2 Wireless connection Problem

googlehead

Hi,
I am in my sisters in Italy for 1 week, she has an ISDN box and i am have connected a Sitecom 300N wireless Modem Router to the ISDN box via an ethernet cable. i then logged into the wireless box, ran threw the wizard which basically let me change the country to Italy and service provider to Tisicali, i think entered her username and password(which has been checked with support) i have checked that NAT is on. i can connect to the box with her laptop wirelessly no problem, i just cant get it on the net, and it is kind of hard as she rings support i have to ask her to ask them questions in italian. I have also put in several DNS settings in the wireless connecting on xp. which they asked me to try.

thanks.

Spear

googlehead wrote: »

Hi,
I am in my sisters in Italy for 1 week, she has an Adsl box and i am have connected a Sitecom 300N wireless Modem Router to the Adsl box via an ethernet cable. i then logged into the wireless box, ran threw the wizard which basically let me change the country to Italy and service provider to Tisicali, i think entered her username and password(which has been checked with support) i have checked that NAT is on. i can connect to the box with her laptop wirelessly no problem, i just cant get it on the net, and it is kind of hard as she rings support i have to ask her to ask them questions in italian. I have also put in several DNS settings in the wireless connecting on xp. which they asked me to try.

thanks.

The router wouldn't normally be the one with the username and password, unless you've bridged the modem.

googlehead

Spear wrote: »

The router wouldn't normally be the one with the username and password, unless you've bridged the modem.

sorry it is an isdn box, just changed that in my post. the isdn box is working fine, so i just hooked it up to the wireless router into it and ran the wizard, and then entered the username and password in their, i don,t think i am have it set up as a bridge

googlehead

i am using a ADSL router do i need to use an ISDN router?

MunsterCycling

You need a router with an RJ45 WAN port most likely, routing will be the issue.

googlehead

MunsterCycling wrote: »

You need a router with an RJ45 WAN port most likely, routing will be the issue.

hi mate,
the router i have has one phone point and 4 rj45 ports

http://www.sitecom.com/product.php?productname=Wireless+ADSL2%2B+Modem+Router+300N&productcode=WL-322&productid=690

if routing is the issue what do i do?

Spear

googlehead wrote: »

hi mate,
the router i have has one phone point and 4 rj45 ports

http://www.sitecom.com/product.php?productname=Wireless+ADSL2%2B+Modem+Router+300N&productcode=WL-322&productid=690

if routing is the issue what do i do?

You needed a plain router, not one with a modem installed ideally. I don't know the firmware on Sitecom, so I don't know if it's possible to disable the modem functionality enough or use one of the LAN ports as a WAN port.

MunsterCycling

What is the model number of the ISDN box just out of curiosity.

You need to establish if indeed routing is the issue, as the modem will try to route through the RJ11 then I would hazard a guess that therein lies the issue.

MC

googlehead

MunsterCycling wrote: »

What is the model number of the ISDN box just out of curiosity.

You need to establish if indeed routing is the issue, as the modem will try to route through the RJ11 then I would hazard a guess that therein lies the issue.

MC

the ISDN box is;

Telecom Italia NT1 Plus 2B1Q


here is the manual of the wireless box

http://www.sitecom.com/showdownload.php?id=4303

googlehead

should i change the wireless modem router for a normal wireless router or wireless access point? just desperate to get this sorted today as i am going away tomorrow and i want to fix it for them before i leave

MunsterCycling

How do they normally get on the net? Using a wired Ehternet connection? If so then yes, just change the modem for an RJ45 WAN router version.

MC

googlehead

MunsterCycling wrote: »

How do they normally get on the net? Using a wired Ehternet connection? If so then yes, just change the modem for an RJ45 WAN router version.

MC

threw rj-11/usb connector. i tried to get an access point at the start, but the shop i got them in i think they only have modem routers:(

what exactly do you mean by wan router? does it actually say WAN instead of Lan on the connectors? or does it just say Wan capabilites on the box

Spear

googlehead wrote: »

threw rj-11/usb connector. i tried to get an access point at the start, but the shop i got them in i think they only have modem routers:(

what exactly do you mean by wan router? does it actually say WAN instead of Lan on the connectors? or does it just say Wan capabilites on the box

Plain routers usually have an RJ-45 WAN connection, and 4 LAN connectors.

MunsterCycling

The WAN port is the port through which the router or router/modem accesses the Internet, on a modem that port is an RJ11 (telephone) socket on a plain router it is an RJ45 (Ethernet) socket.

You might need an Annex B modem but I am in the dark here as never had to use one, it looks the exact same as the one you have but is designed to use ISDN instead of ADSL, the one you have is an Annex A model. TBH I have not seen this type of setup too often and not in a long time so I am not going to lead you astray.

MC