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Something goes missing in post whose responsible for chasing it up?

  • 20-05-2009 01:04PM
    #1
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭


    I ordered a secondhand tool on Ebay from private sale, After almost three weeks no sign of it. I contacted the seller who promptly gave me a tracking number in return. I made a search, the number dose not register, the seller then tells me to phone up UK post office and enquire about it myself. Is the onus on the seller to do the tracking? I am giving him a chance before I file a paypal claim.


Comments

  • #2
    Mr. Presentable
    Closed Accounts Posts: 9,495 ✭✭✭Mr. Presentable


    Onus is on the sender. He is the one who can provide proof to the Post Office. The recipient can only query the post office if they have a note to say delivery was attempted. With regard to EBay, etc, the sender must supply the goods to you - it's not enough to post it. You paid to receive the goods, your agreement was not merely that the seller no longer possess them.


  • #3
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    nipplenuts wrote: »
    Onus is on the sender. He is the one who can provide proof to the Post Office. The recipient can only query the post office if they have a note to say delivery was attempted. With regard to EBay, etc, the sender must supply the goods to you - it's not enough to post it. You paid to receive the goods, your agreement was not merely that the seller no longer possess them.

    Cheers, this makes sense.


  • #4
    Bob Z
    Registered Users, Registered Users 2 Posts: 2,587 ✭✭✭Bob Z


    Mr.S wrote: »
    I thought that if the seller could prove postage, that paypal will reject the claim, as the seller can't be responsible for it after its posted?

    Nope the seller is responible. If the item gets lost and the post the seller has to claim it back from their local post office


  • #5
    Frank3142
    Closed Accounts Posts: 268 ✭✭Frank3142


    shouldnt a letter take about 2 days to post because i posted some money to a seller on adverts last thursday and he still hasnt got it (and yes he is a reliable person)


  • #6
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Mr.S wrote: »
    I thought that if the seller could prove postage, that paypal will reject the claim, as the seller can't be responsible for it after its posted?

    The tracking number will have to track as delivered, with signature. Otherwise, the seller will be held liable.

    I've had this happen before, and was given 3 bogus tracking numbers for a parcel that, when it eventually arrived, had no tracking number. I claimed non-receipt, and won. The seller even had the gaul to tell me that the GPS tracker on the package would lead them to it.
    Frank3142 wrote: »
    shouldnt a letter take about 2 days to post because i posted some money to a seller on adverts last thursday and he still hasnt got it (and yes he is a reliable person)

    By registered of standard post? If normal post, you can pretty much assume it's gone. Letters should only take 1-2 days anywhere in Ireland.


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  • #7
    Fighting Irish
    Registered Users, Registered Users 2 Posts: 7,062 ✭✭✭Fighting Irish


    Thanks for the info guys, same thing just happened me


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