O2 Refusing flat out to unlock iPhone

Cabaal

quick question lads, mod can delete it once its answered

Work colleague of mine has a 2G iPhone and is asking O2 to unlock it, O2 are stating they can't do this as they don't have the ability. (contract doesn't even come into it)

Does anyone have any letters, e-mails or anything on the O2 website (I can't find anything) stating they can unlock an iPhone?

The apple website lists O2 as being able to do it yet O2 are still saying they can't.

Any help is appreciate
Thanks
Cabaal,

O2_Daryll

I can tell you without a shadow of a doubt that currently there is no way to unlock the iPhone on O2 IRL

whiterebel

They won't anyway....

4. Handset Locking and Payment

YOUR MOBILE PHONE IS RESTRICTED TO USE ON THE O2 IRELAND NETWORK. IF YOU TERMINATE YOUR AGREEMENT WITH US, OR DO NOT REMAIN ON ONE OF OUR DEDICATED TARIFFS FOR IPHONE, ONLY THE IPOD FUNCTION ON YOUR MOBILE PHONE WILL WORK. IF YOU ATTEMPT TO UNLOCK YOUR MOBILE PHONE AND USE ON ANOTHER NETWORK, IT MAY BECOME PERMANENTLY UNUSABLE.

On the O2 website>Terms and conditions>iPhone 3g. Same on the original iPhone T&Cs

Cabaal

Would it not make sense for O2 IRL to update their unlocking section:
http://www.o2online.ie/wps/wcm/connect/O2/Home/Help+and+Support/All+FAQs/Your+phone/

Might be an idea to say they can't unlock iphones or do they not want to advertise this upfront?

In addition what happens if you want to go roaming with an iPhone and O2 have no network agreements in the area, the website is far from clear or upfront for new customers.

Is this not abit like Three Mobile refusing to unlock all Nokia phones back in 2006? (something they quickly changed on when I started dealing with them )

vinnycoyne

Talk2O2: Daryll wrote: »

I can tell you without a shadow of a doubt that currently there is no way to unlock the iPhone on O2 IRL

I thought it was just a case of faxing a document to Apple containing the IMEI?

waraf

Mate there are a million threads all over the internet dedicated to unlocking iphones. It's pretty simple

vinnycoyne

waraf wrote: »

Mate there are a million threads all over the internet dedicated to unlocking iphones. It's pretty simple

Yes, but this thread is about having the iPhone unlocked officially (legally) once out of contract with O2.

Cabaal

Its certainly not a case of O2 IRL not being able to unlock iphones it appears to be a case that O2 IRL just won't unlock the iPhone

Apple website states that they are one of the "Carrier offers
authorized unlocking1" http://support.apple.com/kb/HT1937

Apple's section 1 states:

1. May include an additional fee or requirement

Yet O2 do not offer any fee or requirments to be paid or met, they flat out are simply refusing....my question is why?

waraf

lackofcolour wrote: »

Yes, but this thread is about having the iPhone unlocked officially (legally) once out of contract with O2.

What's the difference once it's out of contract and warranty?

seamus

It's easier to do it the "official" way rather than using homemade hacks.

Cabaal

waraf wrote: »

Mate there are a million threads all over the internet dedicated to unlocking iphones. It's pretty simple

My friend is fully aware of the unauthorized unlock methods but he wants his phone legally unlocked, he simply wants to know why O2 are refusing.

He says that O2 IRL actually stated (I'm quoting from his e-mails)

We are unable to provide an unlocking code this device as Apple has restricted all iphones

further to this...

Apple have not provided O2 with any unlock codes or any procedure to unlock an iphone.

Both these statements are incorrect as O2 IRL are clearly marked as a carrier that has the ability to unlock on the Apple website.
If this is wrong then O2 IRL need Apple to change its website.

Then they go on to say this gem

If you have been advised by an Apple employee that your iphone can be unlocked I would suggest you contact them again and ask for the code and what the procedure is as O2 do not have any unlock codes for iphones.

This is both very much incorrect information and I am surprised at O2 for simply fobbing one of their customers off to a third party who frankly won't be able to assist in anyway.

What the apple employee told my friend was 100% correct, what the O2 employee advised him is both incorrect/conflicting and in my view extremely bad customer service

Cabaal

seamus wrote: »

It's easier to do it the "official" way rather than using homemade hacks.

When my colleague mentioned this to me at first I thought it would be too, it seems however it is not as he has been told nothing but misleading information so far

I applaud any O2 reps on this forum I think its great you help people out but clearly there are a number of issues concerning info on your website, apples website and info given out by reps working for O2

BuddhaJoe

Cabaal wrote: »

Apple website states that they are one of the "Carrier offers
authorized unlocking1" http://support.apple.com/kb/HT1937

According to that they are one of the carriers that wont (theres no tick in the second box)

Cabaal

BuddhaJoe wrote: »

According to that they are one of the carriers that wont (theres no tick in the second box)

I'll have to have words with that lad I work with :rolleyes:

Cabaal

Sorry about that, miss-communication between myself and my colleague,

His complaint stems more from the fact that Apple obviously allow iPhone unlocking but O2 have clearly advised him incorrect information by saying they apple have restricted all iphones and they don't allow unlocking, which is obviously incorrect.

In response to your query it is part of O2's t&c's with Apple that we don’t give unlock codes for iphones

We are unable to provide an unlocking code this device as Apple has restricted all iphones

Apple clearly do give unlock codes, the fact O2 IRL don't want to accept them from Apple is a separate matter and O2 should still be upfront by telling customers this.

Another interesting thing I note about O2 is they actually banned my colleague from the O2 forum after his ONE post, they gave no reason for this ban from what I'm aware and its a permaban. His question was civil, not abusive in any manner and was no different to what I've posted here imho.

His post is:

Bit of an unusual scenario, so hoping i can get a bit of help on this from here.

I'm looking to get my iphone unlocked. I bought my iphone on o2 without signing any contract (long story) so legally i simply purchased the phone and am not bound by the terms and conditions that would normally apply. o2 have accepted this and i have switched networks. So as far as i'm aware i'm legally entitled to have the phone unlocked.

I've been going around in circles on this one. I've been trying to get my iphone unlocked. Customer care are saying that it can't be done, and apple are saying that o2 have to tell them to unlock it.

So how exactly do i go about getting it unlocked?

Banned for this?
And people complain about mods on boards, clearly O2 don't like being asked questions.
O2 thread is here http://forums.o2online.ie/forums/showthread.php?t=3654 (unless they delete it)

So now we are in a situation where:
- He never signed the contract and as such is not bound by the T&C's (O2 can't produce a copy of it to prove he has)
- O2 have admitted this by allowing him out of his Iphone contract without a buyout or contract termination fee
- O2 advise him iPhones can't be unlocked as apple lock all phones which is misleading

Interesting situation imho

BuddhaJoe

Cabaal wrote: »

- He never signed the contract and as such is not bound by the T&C's (O2 can't produce a copy of it to prove he has)

As he has no contract with O2 why would they provide him with any services such as phone unlocking?

Cabaal wrote: »

- O2 advise him iPhones can't be unlocked as apple lock all phones which is misleading

Since "Apple have not provided O2 with any unlock codes or any procedure to unlock an iphone" then I would presume its safe to say that Apple did indeed lock this phone and all phones sold by O2. The reason Apple wont unlock them is more than likely due to their contract with O2 being making them sole IPhone provider to Ireland and not wanting the phone to be used on any other Irish network.

Edit:

So as far as i'm aware i'm legally entitled to have the phone unlocked.

Id regard this as being false. Reasons being:

(1) He bought an IPhone which was locked the the O2 network. He was never officially told that the phone could be unlocked so he got exactly what he paid for.

(2) Can you legally force a company to perform a service which they have never at any point provided or advertised?

leek

Talk2O2: Daryll wrote: »

I can tell you without a shadow of a doubt that currently there is no way to unlock the iPhone on O2 IRL

My o2 2g iphone is unlocked..

Cabaal

leek wrote: »

My o2 2g iphone is unlocked..

But was it unlocked by O2...read the thread before you start saying yours was unlocked

Cabaal

BuddhaJoe wrote: »

As he has no contract with O2 why would they provide him with any services such as phone unlocking?

By that logic if he had no contract with O2 how did he buy an iPhone from the....they only ever sold a Iphone with a contract


[/QUOTE]Since "Apple have not provided O2 with any unlock codes or any procedure to unlock an iphone" then I would presume its safe to say that Apple did indeed lock this phone and all phones sold by O2. The reason Apple wont unlock them is more than likely due to their contract with O2 being making them sole IPhone provider to Ireland and not wanting the phone to be used on any other Irish network.[/QUOTE]

Now question is are Apple refusing to provide unlock quotes or are O2 just not bothering to request them.

The fact Apple can provide them suggest they have no problem doing so, but I guess in this case O2 IRL just don't want them.

Id regard this as being false. Reasons being:

(1) He bought an IPhone which was locked the the O2 network. He was never officially told that the phone could be unlocked so he got exactly what he paid for.

O2 website states they unlock phones, given he never signed the contract how is he to know they won't unlock it?

(2) Can you legally force a company to perform a service which they have never at any point provided or advertised?

Again he would not have been aware of the T&C's specific to the iPhone, its there fault they didn't get him to sign them

BuddhaJoe

The fact Apple can provide them suggest they have no problem doing so, but I guess in this case O2 IRL just don't want them.

Why would they? The probably spent quite a considerable bit of money to secure the contract, surely its in their best interest to try to keep everyone who purchases the phone on their network. It may suck but it's not illegal.

O2 website states they unlock phones, given he never signed the contract how is he to know they won't unlock it?

By doing research before spending so much money. The O2 website also says in relation to the IPhone.

YOUR MOBILE PHONE IS RESTRICTED TO USE ON THE O2 IRELAND NETWORK. IF YOU TERMINATE YOUR AGREEMENT WITH US, OR DO NOT REMAIN ON ONE OF OUR DEDICATED TARIFFS FOR IPHONE, ONLY THE IPOD FUNCTION ON YOUR MOBILE PHONE WILL WORK. IF YOU ATTEMPT TO UNLOCK YOUR MOBILE PHONE AND USE ON ANOTHER NETWORK, IT MAY BECOME PERMANENTLY UNUSABLE.

Since both the O2 website and Apple website say phones locked to the Irish O2 network will not be unlocked it seems a fairly open shut case. Just because he wasnt aware of the conditions concerning unlocking an IPhone does not make him automatically exempt from them.

chrislad

My 18 month contract is up at the end of the year. I expect them to unlock the phone, simple as that. They are perfectly within their rights to not unlock a phone with the contract period, but come September this year, when the first iPhone contracts will be up, they'd want to have it sorted, because I, for one, will not be accepting this excuse, simple as that. I will take it further if needs be.

seamus

chrislad wrote: »

My 18 month contract is up at the end of the year. I expect them to unlock the phone, simple as that. They are perfectly within their rights to not unlock a phone with the contract period, but come September this year, when the first iPhone contracts will be up, they'd want to have it sorted, because I, for one, will not be accepting this excuse, simple as that. I will take it further if needs be.

On what basis do you regard the right to have the phone unlocked? It has nothing to do with your contract with O2. You were sold the phone on the understanding that it was locked to O2 and O2 would not unlock it. You weren't told it would be unlocked after the contract period nor were you even led to believe that was the case.

pleasant Co.

Slightly off topic, do O2 unlock ANY phones so? or is the iphone the ONLY one they won't unlock? I always thought it was illegal here to completely lock a phone to a network with no way of legally unlocking it...must have been my mistake.

BuddhaJoe

Mactard wrote: »

Slightly off topic, do O2 unlock ANY phones so? or is the iphone the ONLY one they won't unlock? I always thought it was illegal here to completely lock a phone to a network with no way of legally unlocking it...must have been my mistake.

They will unlock the majority of their phones but there are terms and conditions applied, for example with Prepay phones I believe you have to have spent €120 euro on credit to qualify for an unlock.

I cant think of any reason why it would be illegal to keep a phone locked to a network.

Julez

Mactard wrote: »

Slightly off topic, do O2 unlock ANY phones so? or is the iphone the ONLY one they won't unlock? I always thought it was illegal here to completely lock a phone to a network with no way of legally unlocking it...must have been my mistake.

I believe all networks have to unlock your phone once you haven't entered into a contract, certainly if you buy it on a pay as you go basis, not sure about when you are out of contract. Altough I did always assume it would be differnt with the iPhone, with how much they spent to make it an 02 exclusive.

Tom Dunne

chrislad wrote: »

My 18 month contract is up at the end of the year. I expect them to unlock the phone, simple as that.

Mactard wrote: »

I always thought it was illegal here to completely lock a phone to a network

Julez wrote: »

I believe all networks have to unlock your phone once you haven't entered into a contract, certainly if you buy it on a pay as you go basis,

This is a line I hear quite a lot both here and on the Mobiles/PDA forum.

Can anyone actually give me details under what legislation it would be illegal to NOT unlock a phone? Immoral/unethical, perhaps. Illegal? Convince me it is so.

A genuine question, btw, which, despite the number of times people say it, nobody has yet been able to show me under what laws of this wonderful country it is illegal.

hobochris

Please excuse my lack of research on this particular issue(i.e. O2 and unlocking abilities) But would using a turbo sim not do the job?

Kotek Besar

hobochris wrote: »

would using a turbo sim not do the job?

Waste of money. They can be software unlocked for free. However, the OP wants a legitimate unlock by O2.

nava

hobochris wrote: »

Please excuse my lack of research on this particular issue(i.e. O2 and unlocking abilities) But would using a turbo sim not do the job?

Was mention above about other methods to unlock the Iphone, but here the discussion is regarding getting O2 to unlock them.

pleasant Co.

Tom Dunne wrote: »

This is a line I hear quite a lot both here and on the Mobiles/PDA forum.

Can anyone actually give me details under what legislation it would be illegal to NOT unlock a phone? Immoral/unethical, perhaps. Illegal? Convince me it is so.

A genuine question, btw, which, despite the number of times people say it, nobody has yet been able to show me under what laws of this wonderful country it is illegal.

I'll quote the end line of what I said above:

Mactard wrote: »

must have been my mistake.

Oafley Jones

Tom Dunne wrote: »

This is a line I hear quite a lot both here and on the Mobiles/PDA forum.

Can anyone actually give me details under what legislation it would be illegal to NOT unlock a phone? Immoral/unethical, perhaps. Illegal? Convince me it is so.

A genuine question, btw, which, despite the number of times people say it, nobody has yet been able to show me under what laws of this wonderful country it is illegal.

Brought up the same question myself in another thread and I don't think there is any legislation in this country requiring o2 etc. to provide unlock codes. There needs to be, shaking our heads and accepting these terms simply isn't good enough. We need stronger consumer protection. Contracts that give companies control 'in aeternum' over devices which they no longer subsidise need to be challenged and regulated against.

I'd be writing to the comreg, Eamonn Ryan etc. if i found that o2 weren't unlocking my iphone.

whiterebel

If people didn't buy it, they'd soon unlock the shagging things......

O2_Daryll

Cabaal wrote: »

Another interesting thing I note about O2 is they actually banned my colleague from the O2 forum after his ONE post, they gave no reason for this ban from what I'm aware and its a permaban. His question was civil, not abusive in any manner and was no different to what I've posted here imho.
His post is:
Banned for this?
And people complain about mods on boards, clearly O2 don't like being asked questions.
O2 thread is here http://forums.o2online.ie/forums/showthread.php?t=3654 (unless they delete it)

Can I just clear something up first of all. We have never banned anyone from the O2 forum, your friend is either telling porkies or he ported off the O2 network

Julez wrote: »

I believe all networks have to unlock your phone once you haven't entered into a contract, certainly if you buy it on a pay as you go basis, not sure about when you are out of contract. Although I did always assume it would be different with the iPhone, with how much they spent to make it an 02 exclusive.

No network has to unlock your phone. Phone unlocking is a value added service provided by your operator.


To go back to the OP. The terms for unlocking the iPhone are as simple as this. We don't unlock the iPhone as we are the exclusive carrier of the handset in Ireland, why would we unlock the iPhone so you can use it on our competitors network, it kind of defeats the purpose of an exclusivity agreement plus it is part of our agreement with Apple. Now there is a case for people who want to use the phone in another country and it has been brought up before on our forum, our handset team are looking into this currently to see what the story will be and how we will approach it but as it stands since O2 exclusively sell the iPhone so there will be no unlock codes released by us.

Kotek Besar

Talk2O2: Daryll wrote: »

Now there is a case for people who want to use the phone in another country and it has been brought up before on our forum, our handset team are looking into this currently to see what the story will be and how we will approach it but as it stands since O2 exclusively sell the iPhone so there will be no unlock codes released by us.

Will you be requiring proof that a customer wants to use the iphone in another country?

Also, why is unlocking it to use one of your competitors in Ireland not allowed, but unlocking it to use a competitor in another country ok? Surely you'd prefer customers to roam in another country with their O2 Ireland SIM?

O2_Daryll

Well if a customer is emmigrating it is a different situation than just straight out roaming while on holidays. Again we are only looking at how we are going to approach it so we have no requirements as to what proof is needed or anything like that yet.

Icdb

now that O2 has finished it's exclusive deal... and vodafone is now going to stock the iphone in Ireland.. will O2 be offering an unlock service..

for o2 to unlock an Iphone all they need to do is send the IMEI to APPLE they do the unlock on their servers.. and when someone syncs their phone after apple have done the unlock your Iphone will be automaticlly unlocked..

TheOneToBe

There is 18 month contract that guarantees that O2 will get it's money, so what is the problem than? That is why there is contract there. If I chose to go to other network and use my iPhone that is even better for O2 as they are getting money for people not using their service.... And what is the story after contract? Why can't we unlock our phones than? Can I return my iPhone to O2 as it is locked to them? Maybe that is what should happen if they still want to own your phone.... sad but basic problem is in the law alowing this kind of behaviour?

Talk2O2: Daryll wrote: »

Can I just clear something up first of all. We have never banned anyone from the O2 forum, your friend is either telling porkies or he ported off the O2 network



No network has to unlock your phone. Phone unlocking is a value added service provided by your operator.


To go back to the OP. The terms for unlocking the iPhone are as simple as this. We don't unlock the iPhone as we are the exclusive carrier of the handset in Ireland, why would we unlock the iPhone so you can use it on our competitors network, it kind of defeats the purpose of an exclusivity agreement plus it is part of our agreement with Apple. Now there is a case for people who want to use the phone in another country and it has been brought up before on our forum, our handset team are looking into this currently to see what the story will be and how we will approach it but as it stands since O2 exclusively sell the iPhone so there will be no unlock codes released by us.

Tom Dunne

TheOneToBe wrote: »

sad but basic problem is in the law alowing this kind of behaviour?

Again, I ask what law? Can you find me somewhere any law that directly applies to O2 not unlocking the iPhone?

As far as I am concerned it has no legal standing, it is purely market forces - nobody is forcing O2 to unlock they iPhone, so why should they? See Daryll's response above.

Purple Gorilla

Tom Dunne wrote: »

Again, I ask what law? Can you find me somewhere any law that directly applies to O2 not unlocking the iPhone?

Council Directive 1993/13/EEC on Unfair Terms in Consumer Contracts.

Acquirers of goods and services should be protected against the abuse of power by the seller or supplier, in particular against one-sided standard contracts and the unfair exclusion of essential rights in contracts

A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31993L0013:EN:HTML

I'd consider binding people by contractual terms, after you conclude your contract is an Unfair Term and in this case it distorts competition

Oafley Jones

I'd urge anyone failing to get an unlock code to contact the Competition Authority (they will open a case), the Minister for Communications as well as the European Commission. Having talked to friends Comreg are incapable/unwilling of doing anything, but it might be helpful to remind them of their failure.

The O2 contract needs to be challenged as it's blatantly anti-consumer and there needs to legislation to guard against it. Other European countries have protection against this type of contract and we should demand the same.

Dades

People who bought iPhones from O2 bought a locked phone. And that's exactly what they end up with after the contract runs out.

Clearly O2 want people to stay on their network after the contract runs out.

eth0_

Dades wrote: »

People who bought iPhones from O2 bought a locked phone. And that's exactly what they end up with after the contract runs out.

Clearly O2 want people to stay on their network after the contract runs out.

But o2 will unlock EVERY OTHER PHONE THEY SELL once the contract period is over, or you spend over a certain amount on PAYG. Why are they being so obstructive over the iPhone?

Tom Dunne

Purple Gorilla wrote: »

Council Directive 1993/13/EEC on Unfair Terms in Consumer Contracts.

Finally! Thanks for that, and I genuinely mean that. I've heard that line spouted so many times and you are the first person to come up with some legislation.

Then again, it does appear to be somewhat open to interpretation, so it would be interesting to see if it would actually stand up in court.

eth0_ wrote: »

But o2 will unlock EVERY OTHER PHONE THEY SELL once the contract period is over, or you spend over a certain amount on PAYG. Why are they being so obstructive over the iPhone?

I suppose, it's because of the hype that surrounds the iPhone, and again, apart from above, they can do what they want due to lack of competition.

Purple Gorilla

It would have to. I contacted Viviane Reding about the situation and was told that O2 are violating the directive.
If you could Daryll, could you ask O2's legal department what they have to say about this?

J-blk

It seems O2 UK is reconsidering its' stance:

It looks like the arrival of the iPhone on Orange and Vodafone could have a second, initially unnoticed, benefit...

O2 is considering changing its position on unlocking iPhones at the end of a user's contract. Previously the network had no need/obligation to legally unlock the handsets since it was the sole network to offer them. Now the Orange and Vodafone deals mean O2 could come under extreme pressure once a user completes their contract.

Speaking to The Register an O2 spokesperson explained: "we did not offer unlocking at the end of a customer's iPhone contract as we had the exclusive contract for the iPhone in the UK. Obviously, that situation has changed... and we are currently working through what will happen."

Unlike France, there is no legal ruling that handsets must be unlocked by networks at the end of their contract (though there should be), but it would be nice to see O2 get some press for the right reasons for a change.

http://www.trustedreviews.com/mobile-phones/news/2009/10/05/O2-Considers-Unlocking-iPhones/p1

I wonder if this decision will have any bearing on O2 Ireland (since they are a separate company, they might just ignore this anyway)?

parsi

Tom Dunne wrote: »

This is a line I hear quite a lot both here and on the Mobiles/PDA forum.

Can anyone actually give me details under what legislation it would be illegal to NOT unlock a phone? Immoral/unethical, perhaps. Illegal? Convince me it is so.

A genuine question, btw, which, despite the number of times people say it, nobody has yet been able to show me under what laws of this wonderful country it is illegal.

Try this :

http://europa.eu/rapid/pressReleasesAction.do?reference=IP/96/791&format=HTML&aged=1&language=EN&guiLanguage=en

copacetic

J-blk wrote: »

It seems O2 UK is reconsidering its' stance:



http://www.trustedreviews.com/mobile-phones/news/2009/10/05/O2-Considers-Unlocking-iPhones/p1

I wonder if this decision will have any bearing on O2 Ireland (since they are a separate company, they might just ignore this anyway)?

Well the fact they don't have exclusive rights anymore certainly takes away the excuse they have been using. It also means you have a much better case if you wanted to fight them. Eg my contract is up I want to move to vodafone which has the right to the iphone also. If O2 then refuse to unlock it then comreg would have something to say about it.

However like all these things it was never going to go on forever, O2 were just trying to get away with it for as long as possible.

dantastic

This may come across as a silly question but are any of ye actually doing something productive to get your phones unlocked?

As a consumer I have over the years found a way of getting what I want from the companies. It's quite simple, you ask nicely. If that doesn't work, you ask again and again until you are taking up so much time that the cost involved in dealing you simply isn't worth it and eventually you get what you want. Having worked in this type of environment I have seen this from the other side of the fence and I know what works.

* Phone o2, ask to have your phone unlocked
* If they refuse ask them to explain in detail why
* Explain how unhappy you are with that
* Explain in great detail how inconvenienced you are
* Demand to speak to a manager
* Again explain in great detail how inconvenienced you are
* Ask everything to be explained and detailed to you, then ask again because you didn't understand it the first time.
* Demand freebies, credit, addons, umbrellas, whatever
* Do not accept a call back - stay on the phone.
* Use any logic or reasoning that your persona for the day would find reasonable


A few key pointers to keep in mind

* Never lose your temper, always stay calm
* Never abuse or swear, no racial or sexual slander or anything like that.
* Make sure to get people's names - and use them - the more the better.
* Don't say that you will be posting your experience on the internet - if they decide to do you a favor they won't want other people to know about it.
* Don't reference internet postings or 3rd party information from Apple or anything - as this is not coming from o2
* Do not accept a callback!!! If the manager is on his lunck you will wait - or speak to his manager.
* If you come to a point where you may have to accept a callback - make sure to agree a time and get a way to contact that person. - You will feel personally insulted if you do not get your agreed callback - demand written apology and more freebies.
* Be nice and civil - the person on the other end is just doing his/her job….

The aim is to keep people occupied at an unsustainable level. If you keep calling every day - eventually you could get lucky, just so they will get rid of you.

To keep your new pet project a bit more fun make sure to change your persona every day - you can apply a completely different logic and arguments every day. Make it talk-like-a-pirate-day once a week!

(Be warned - this could take some time...)

meathenterpr

O2 in the UK are now unlocking the iPhone http://shop.o2.co.uk/update/unlockmyiphone.html wonder will O2 Ireland follow suit.

shadowman.ie

http://forums.o2online.ie/forums/entry.php?47-iPhone-Unlocking

deep1

shadowman.ie wrote: »

http://forums.o2online.ie/forums/entry.php?47-iPhone-Unlocking

http://www.boards.ie/vbulletin/showthread.php?t=2055852073