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Dovado 3G router UMR - no 3G connexion.. Help Jessica

13-05-2009 08:14PM

coeurpur

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: May 2009

Posts: 5

Hello and thank you for this forum. I am speaking french. Be tolerant please.

I'm Jessica, petite frenchie et j'ai acheté - purchased - un UMR 3G Dovado.
Mais pour le faire fonctionner, c'est almost impossible.

Je m'explain myself :

wifi connexion : yes
3G connexion : non

material :

Acer Aspire One 150, Linpus, Ubuntu 9.04 et Remix 9.04

Fujitsu Siemens, WIndows XP Pro

Sur ces deux matériels différents, le first un petit netbook et le second une tour, eh bien :

1. 3G alone = OK
2. 3G through DOVADO = NO

Moi I do not understand? Everything in the manual d'emploi I follow, mais nothing comes as a result.

Operators:

1. Orange with a E220 HUAWEI

2. SWISSCOM with a HUAWEI K3715 (Vodafone Mobile)

At least the second is listed in the famous table of accepted 3G modem.

And the update of software for the DOVADO has been made with the 20090427 version la plus récente available.

SO ...

sob... I cannot use my DOVADO with 3G....

help me please.

If you need return of "code" with linux commands, no problem.
Such as:

[root@localhost ~]# ifconfig -a
ath0      Link encap:Ethernet  HWaddr 00:22:69:77:2E:5B  
          inet addr:192.168.0.77  Bcast:192.168.0.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:740 errors:0 dropped:0 overruns:0 frame:0
          TX packets:796 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:125937 (122.9 KiB)  TX bytes:94391 (92.1 KiB)

eth0      Link encap:Ethernet  HWaddr 00:1E:68:CD:7C:8B  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:80 errors:0 dropped:0 overruns:0 frame:0
          TX packets:33 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:12029 (11.7 KiB)  TX bytes:5428 (5.3 KiB)
          Interrupt:17 Base address:0xe000 

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)

wifi0     Link encap:UNSPEC  HWaddr 00-22-69-77-2E-5B-C8-A2-00-00-00-00-00-00-00-00  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:7515 errors:0 dropped:0 overruns:0 frame:46
          TX packets:1222 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:199 
          RX bytes:630842 (616.0 KiB)  TX bytes:131761 (128.6 KiB)
          Interrupt:18 Memory:f8cc0000-f8cd0000 

[root@localhost ~]# ifconfig -v
ath0      Link encap:Ethernet  HWaddr 00:22:69:77:2E:5B  
          inet addr:192.168.0.77  Bcast:192.168.0.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:740 errors:0 dropped:0 overruns:0 frame:0
          TX packets:796 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:125937 (122.9 KiB)  TX bytes:94391 (92.1 KiB)

eth0      Link encap:Ethernet  HWaddr 00:1E:68:CD:7C:8B  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:80 errors:0 dropped:0 overruns:0 frame:0
          TX packets:33 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:12029 (11.7 KiB)  TX bytes:5428 (5.3 KiB)
          Interrupt:17 Base address:0xe000 

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)

wifi0     Link encap:UNSPEC  HWaddr 00-22-69-77-2E-5B-48-82-00-00-00-00-00-00-00-00  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:7600 errors:0 dropped:0 overruns:0 frame:46
          TX packets:1248 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:199 
          RX bytes:636926 (621.9 KiB)  TX bytes:132993 (129.8 KiB)
          Interrupt:18 Memory:f8cc0000-f8cd0000 

[root@localhost ~]# ping 192.168.0.1
PING 192.168.0.1 (192.168.0.1) 56(84) bytes of data.
64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=2.19 ms
64 bytes from 192.168.0.1: icmp_seq=2 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=3 ttl=64 time=1.35 ms
64 bytes from 192.168.0.1: icmp_seq=4 ttl=64 time=1.36 ms
64 bytes from 192.168.0.1: icmp_seq=5 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=6 ttl=64 time=1.35 ms
64 bytes from 192.168.0.1: icmp_seq=7 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=8 ttl=64 time=1.35 ms
64 bytes from 192.168.0.1: icmp_seq=9 ttl=64 time=1.33 ms
64 bytes from 192.168.0.1: icmp_seq=10 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=11 ttl=64 time=1.35 ms
64 bytes from 192.168.0.1: icmp_seq=12 ttl=64 time=1.33 ms
64 bytes from 192.168.0.1: icmp_seq=13 ttl=64 time=1.31 ms
64 bytes from 192.168.0.1: icmp_seq=14 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=15 ttl=64 time=2.58 ms
64 bytes from 192.168.0.1: icmp_seq=16 ttl=64 time=1.35 ms
64 bytes from 192.168.0.1: icmp_seq=17 ttl=64 time=2.08 ms
64 bytes from 192.168.0.1: icmp_seq=18 ttl=64 time=1.33 ms
64 bytes from 192.168.0.1: icmp_seq=19 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=20 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=21 ttl=64 time=1.35 ms
64 bytes from 192.168.0.1: icmp_seq=22 ttl=64 time=1.34 ms
64 bytes from 192.168.0.1: icmp_seq=23 ttl=64 time=1.34 ms

--- 192.168.0.1 ping statistics ---
23 packets transmitted, 23 received, 0% packet loss, time 21999ms
rtt min/avg/max/mdev = 1.312/1.469/2.589/0.328 ms
[root@localhost ~]#

thank you merci very much beaucoup for your advices and help.

Comments

#2 13-05-2009 08:43PM

Cabaal

Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,620 Mod ✭✭✭✭

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Posts: 26536

Op you do know this is a mainly English speaking website, also your asking about providers that don't provide services in Ireland.

You might be better off posting on a French website.

Finally your post is not very clear as a lot of it is in French

0
#3 13-05-2009 08:53PM

coeurpur

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: May 2009

Posts: 5

Cabaal wrote: »

Op you do know this is a mainly English speaking website, also your asking about providers that don't provide services in Ireland.

You might be better off posting on a French website.

Finally your post is not very clear as a lot of it is in French

well without being *RUDE* I just asked for help no matter what the provider is, procedure c'est la meme is the same, non?

french website for ireland [edit] { pardon-sorry: china made, irish sold }made product do not exist. SO : i google I find this website. And your concern is? Helping? Thank you.

0
#4 13-05-2009 08:57PM

Random

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Posts: 16669

I think what Cabaal is trying to say is that the main language spoken here is English. Sometimes diagnosing these problems is hard enough but when your post is a mix of French and broken English it's very hard to understand.

We have a French forum and an English Forum which may be able to help you compose your post so that it's clearer and easier to understand.

Otherwise you may have a hard time getting help. That's all.

0
#5 13-05-2009 09:07PM

coeurpur

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: May 2009

Posts: 5

I have not felt my english - no matter how poor it is - cannot be understant

just say bluntly " no we do not help you " and we waste no time

0
#6 13-05-2009 09:14PM

foggy_lad

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Posts: 19484

coeurpur wrote: »

I have not felt my english - no matter how poor it is - cannot be understant

just say bluntly " no we do not help you " and we waste no time

sorry but i could not make out what the issue you are having is, the language here is the only barrier to you getting good advice. if you wait long enough some french speaking boards member may offer advice in your native language:)

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#7 13-05-2009 09:20PM

Random

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Posts: 16669

Have you tried getting the internet settings for Orange and putting them into the router?

0
#8 13-05-2009 09:22PM

coeurpur

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: May 2009

Posts: 5

material : 2 computers

A) netbook Acer Aspire One 150, Linpus, Ubuntu 9.04 et Remix 9.04
tower Fujitsu Siemens, WIndows XP Pro

usb 3G dongles : 2 dongles

I . E220 HUAWEI
II . HUAWEI K3715 (Vodafone Mobile)

result of connexion:

1. 3G alone on every each computer = OK connexion
2. 3G through DOVADO on every each computer = NO connexion

my concern is : how come the dovado modem dispatch wifi (with no possibility to reach internet) ? both usb dongle are operational. when I connect them both are reaching internet (directly on the computer USB port). But when I connect them on the USB port of the DOVADO, nothing happens.

where is the problem?

0
#9 13-05-2009 09:25PM

Cabaal

Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,620 Mod ✭✭✭✭

Join Date: October 2001

Posts: 26536

coeurpur wrote: »

well without being *RUDE* I just asked for help no matter what the provider is, procedure c'est la meme is the same, non?

french website for ireland [edit] { pardon-sorry: china made, irish sold }made product do not exist. SO : i google I find this website. And your concern is? Helping? Thank you.

I'm afarid no where in your post did you state you wanted assistance regardless of the provider, you may have said this in french but not in English.

Its hard for an Irish user to give you settings which are for a french provider as we are not aware of these settings.

Have you contacted your provider for help?

0
#10 13-05-2009 09:31PM

coeurpur

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: May 2009

Posts: 5

pardon my ignorance, but why my provider is concerned?

as I write earlier : both key usb 3G working perfectly on the computer when connected to USB port

only when connected to dovado router there is nothing happening

so to my hunble point of view the problem arises with the router

all datas and pertaining information I have entered, such as APN, PIN, username and password. What more can I do? my provider is not concerned. I have all information useful already.

No, what I want to enhance here is DOVADO does not accept the USB key that I have.

That is why I come asking here.

0
#11 13-05-2009 09:38PM

Random

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Posts: 16669

Check over all the settings for your oeprator that you put into your router again to make sure they are correct.

There's also a sticky at the top of this forum which deals with DOVADO routers. Have a look there too.
http://www.boards.ie/vbulletin/showthread.php?t=2055361790

Does the light on the modem come on when you plug it into the router?

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#12 13-05-2009 10:08PM

bushy...

Closed Accounts Posts: 1,462 ✭✭✭

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Posts: 1454

Badly need to get out more if you can't understand the following :

coeurpur wrote: »

wifi connexion : yes
3G connexion : non

material :

Acer Aspire One 150, Linpus, Ubuntu 9.04 et Remix 9.04

Fujitsu Siemens, WIndows XP Pro

1. 3G alone = OK
2. 3G through DOVADO = NO

Operators:

1. Orange with a E220 HUAWEI

2. SWISSCOM with a HUAWEI K3715 (Vodafone Mobile)

At least the second is listed in the table of accepted 3G modem.

And the update of software for the DOVADO has been made with the 20090427 version la plus récente available.

SO ...

sob... I cannot use my DOVADO with 3G....

help me please.

thank you merci very much beaucoup for your advices and help.

I can understand the shock though : someone signing on with a girls name , someone using linux with a girls name , and OMG OMG someone logged on as root to Ubuntu.

0
#13 13-05-2009 10:31PM

thebman

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Posts: 9812

Hi coeurpur,

Have you confirmed if the problem is connecting to the Dovado router from your Pc or if the Dovado router isn't connecting with the modem?

There should be lights on the side of the router (there are on most) that would tell you if it is connected. If it is then the problem might be on network driver for Linux side. It may not be picking up all functions of the wireless card properly or network card if wired.

I think the problem may be related to the driver in Linux rather than the router. Do you have another device such as a games console you could try with the router to see if it can connect to the consoles store?

You should note that this is an Irish board for broadband and Mobile Broadband technologies. Dovado just have a thread on here for dealing with Irish problems with the Dovado product. They are probably subscribed to that thread and get emailed updates. If you post your information in that thread (or link to this thread in a post there), you might get a response directly from Dovado.

0
#14 13-05-2009 10:32PM

thebman

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Join Date: August 2005

Posts: 9812

Hi coeurpur,

Have you confirmed if the problem is connecting to the Dovado router from your Pc or if the Dovado router isn't connecting with the modem?

There should be lights on the side of the router (there are on most) that would tell you if it is connected. If it is then the problem might be on network driver for Linux side. It may not be picking up all functions of the wireless card properly or network card if wired.

I think the problem may be related to the driver in Linux rather than the router. Do you have another device such as a games console you could try with the router to see if it can connect to the consoles store?

You should note that this is an Irish board for broadband and Mobile Broadband technologies. Dovado just have a thread on here for dealing with Irish problems with the Dovado product. They are probably subscribed to that thread and get emailed updates. If you post your information in that thread (or link to this thread in a post there), you might get a response directly from Dovado.

0

#15 13-05-2009 10:51PM

bushy...

Closed Accounts Posts: 1,462 ✭✭✭

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Posts: 1454

The ACER is connecting with the DOVADO fine :

Need to look at the DOVADO thread as user "Random" said :

http://www.boards.ie/vbulletin/showthread.php?t=2055361790

or send them a "Private Message"

http://www.boards.ie/vbulletin/private.php?do=newpm&u=176256

coeurpur wrote: »

[root@localhost ~]# ifconfig -a
ath0      Link encap:Ethernet  HWaddr 00:22:69:77:2E:5B  
          inet addr:192.168.0.77  Bcast:192.168.0.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:740 errors:0 dropped:0 overruns:0 frame:0
          TX packets:796 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:125937 (122.9 KiB)  TX bytes:94391 (92.1 KiB)

eth0      Link encap:Ethernet  HWaddr 00:1E:68:CD:7C:8B  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:80 errors:0 dropped:0 overruns:0 frame:0
          TX packets:33 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:12029 (11.7 KiB)  TX bytes:5428 (5.3 KiB)
          Interrupt:17 Base address:0xe000 

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)

wifi0     Link encap:UNSPEC  HWaddr 00-22-69-77-2E-5B-C8-A2-00-00-00-00-00-00-00-00  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:7515 errors:0 dropped:0 overruns:0 frame:46
          TX packets:1222 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:199 
          RX bytes:630842 (616.0 KiB)  TX bytes:131761 (128.6 KiB)
          Interrupt:18 Memory:f8cc0000-f8cd0000 

[root@localhost ~]# ifconfig -v
ath0      Link encap:Ethernet  HWaddr 00:22:69:77:2E:5B  
          inet addr:192.168.0.77  Bcast:192.168.0.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:740 errors:0 dropped:0 overruns:0 frame:0
          TX packets:796 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:125937 (122.9 KiB)  TX bytes:94391 (92.1 KiB)

eth0      Link encap:Ethernet  HWaddr 00:1E:68:CD:7C:8B  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:80 errors:0 dropped:0 overruns:0 frame:0
          TX packets:33 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:12029 (11.7 KiB)  TX bytes:5428 (5.3 KiB)
          Interrupt:17 Base address:0xe000 

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)

wifi0     Link encap:UNSPEC  HWaddr 00-22-69-77-2E-5B-48-82-00-00-00-00-00-00-00-00  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:7600 errors:0 dropped:0 overruns:0 frame:46
          TX packets:1248 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:199 
          RX bytes:636926 (621.9 KiB)  TX bytes:132993 (129.8 KiB)
          Interrupt:18 Memory:f8cc0000-f8cd0000 

[root@localhost ~]# ping 192.168.0.1
PING 192.168.0.1 (192.168.0.1) 56(84) bytes of data.
64 bytes from 192.168.0.1: icmp_seq=1 ttl=64 time=2.19 ms

#16 14-05-2009 09:57AM

jor el

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Posts: 16068

bushy... wrote: »

Badly need to get out more if you can't understand the following :

Well I had no problem reading the English bits that you quoted, but there doesn't seem to be a question here. I'm assuming the question was in the French parts, but I have no idea what's being asked there.

This is more useful, as I can see the problem is that the Dovado doesn't connect to either of her modems. That wasn't clear from the first post.

coeurpur wrote: »

my concern is : how come the dovado modem dispatch wifi (with no possibility to reach internet) ? both usb dongle are operational. when I connect them both are reaching internet (directly on the computer USB port). But when I connect them on the USB port of the DOVADO, nothing happens.

where is the problem?

coeurpur wrote: »

No, what I want to enhance here is DOVADO does not accept the USB key that I have.

That is why I come asking here.

I think you've answered your own question. The router doesn't like your modems. If you've come looking for help from Dovado, then you should know that this is not a Dovado forum, but they do post in one thread, and may be able to offer you some help. You should ask here. Keep everything in English though, as I'm not sure if they will understand French.

Looks to me like either the Dovado UMR doesn't support your modems, or you haven't set up something correctly.

0
#17 14-05-2009 10:10AM

coeurpur

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Posts: 5

ok, thank you, merci.

0
#18 14-05-2009 12:58PM

watty

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Posts: 31563

Dovado have a list of supported Modems. If the Modem isn't on the list it doesn't work.

The settings for Provider (APN etc) that work with PC are entered on the Dovado Web setup screens.

other alternatives to the Dovado exist.

Dovado ont une liste de modems soutenus. Si le modem n'est pas sur la liste cela ne fonctionne pas. Les arrangements pour le fournisseur (APN etc.) ce travail avec le PC sont écrits sur les écrans d'installation de Web de Dovado. d'autres solutions de rechange au Dovado existent.

via http://babelfish.yahoo.com/translate_txt

0
#19 14-05-2009 05:39PM

bushy...

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Posts: 1454

watty wrote: »

Dovado have a list of supported Modems. If the Modem isn't on the list it doesn't work.
The settings for Provider (APN etc) that work with PC are entered on the Dovado Web setup screens.
other alternatives to the Dovado exist.
via http://babelfish.yahoo.com/translate_txt

.

coeurpur wrote: »

1. Orange with a E220 HUAWEI

2. SWISSCOM with a HUAWEI K3715 (Vodafone Mobile)

At least the second is listed in the famous table of accepted 3G modem.

0