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Changes to eBay's user policy - mainly purchase protection

  • 08-05-2009 4:40pm
    #1
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭


    I see that eBay have changed their user agreement, and added a new Policy, eBay Purchase Protection. The guts of this states:
    -- eBay Purchase Protection --
    borrowed almost directly from the existing PayPal Buyer Protection policy. In essence, eBay is now going to run the purchase protection program instead of requiring buyers to go to PayPal. We've added legal language describing the parameters of the program and incorporating the new policy into the agreement.

    The full agreement is here.

    Main points:


    Buyer Obligations:
    • Buyers agree to file claims in accordance with the conditions, exclusions and coverage limitations as further explained in the eBay Purchase Protection policy.
    • Buyers who eBay believes are abusing the program or a seller, attempting to commit or committing fraud, or attempting to unjustly benefit from the programeBay reserves the right to temporarily, indefinitely or permanently suspend the eBay Purchase Protection program immediately if we suspect abuse, excessive claims, tampering, or interference with the proper working of the program.
    • eBay Purchase Protection doesn’t cover certain types and categories of goods or services, false, abusive or illegitimate claims, or transactions where you have been or may be compensated from another third party. Please read the eBay Purchase Protection policy for more details.

    Seller Obligations:
    • Sellers agree to follow the program requirements as explained in the eBay Purchase Protection policy.
    • All sellers with an open claim must work in good faith to resolve the claim, refund money and/or provide a replacement item, and accept a return of the item as explained by the eBay Purchase Protection Policy.
    • If a seller doesn't resolve a claim, the seller agrees to pay eBay the amount paid by eBay to the buyer in accordance with the eBay Purchase Protection policy. eBay will invoice the seller for these amounts and seller agrees to pay eBay in accordance with the invoice terms.

    This bit is interesting.

    Obligations with respect to allegedly non-authentic items:
    • For covered claims that meet the conditions and are not excluded, buyers are required to destroy an item if they claim it is not authentic. Once a buyer confirms destruction of the item, eBay will reimburse the buyer.
    • For covered claims that meet the conditions and are not excluded, sellers agree to not hold buyers or eBay responsible for the destruction of an item if it is not believed to be authentic.

    So, no more claims through Paypal. I wonder how this might effect your ability to do a credit card chargeback?


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