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VIRUS ?

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  • 28-04-2009 6:54pm
    #1
    B1977
    Registered Users Posts: 410 ✭✭


    Think I may have a virus on my laptop,
    symptons
    1.lost connection to the internet,my local area connections is completely disappeared.
    2.wireless icon is white with red x through it.
    3.wont allow me to run any virus scans online
    4.tried running hijackthis ,wont allow
    5.i never downloaded newer version of avg when asked to.

    is there anyplace I can bring laptop to to get a scan

    out of warranty with Dell


Comments

  • Options
    #2
    Alanstrainor
    Moderators, Motoring & Transport Moderators Posts: 23,157 Mod ✭✭✭✭Alanstrainor


    Moved from laptops.
    Dell warranties don't cover virus issues anyway. Try booting into safe mode and running a virus scan with avg etc.


  • Options
    #3
    ActorSeeksJob
    Closed Accounts Posts: 1,970 ✭✭✭ActorSeeksJob


    hello

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
    1. If you are using Firefox, make sure that your download settings are as follows:
      • Tools->Options->Main tab
      • Set to "Always ask me where to Save the files".
    2. During the download, rename Combofix to Combo-Fix as follows:

      CF_download_FF.gif

      CF_download_rename.gif

    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    7. Double click on combo-Fix.exe & follow the prompts.
    8. When finished, it will produce a report for you.
    9. Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**


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