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Phonecover - New Phone BUT Wrong Colour

  • 21-04-2009 3:57pm
    #1
    justindublin
    Registered Users, Registered Users 2 Posts: 345 ✭✭


    Last weekend my mobile phone got stolen and I had to put a claim in with Phone cover, problem is the new one arrived today and its Red where as my original phone was Blue. Hell the only reason I got the original phone was because it was blue.

    Still in the box havn't even turned it on yet, any ideas on what I can do?

    Cheers Guys!


Comments

  • #2
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    They dont have to give you the exact one if 'its not available', so they send the nearest model they have. They are covered on their end, but i would suggest you call them and see if they can offer sort of comprise. Other than that, not much you can do im afraid.


  • #3
    justindublin
    Registered Users, Registered Users 2 Posts: 345 ✭✭justindublin


    Urgh! Foooooooking HATE RED. With a passion like.
    Rather buy a new one.... seriously.

    Looks like a massive, bitchy, email is going to phonecover tomorrow lol


  • #4
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    justindublin wrote: »
    Urgh! Foooooooking HATE RED. With a passion like.
    Rather buy a new one.... seriously.

    Looks like a massive, bitchy, email is going to phonecover tomorrow lol
    Why a "massive bitchy email" ? Why not just call them up and tell them you had a blue one and you'd like a blue one again? If they say it's a stock issue advise you're willing to wait or whatever and see what they say.

    It may not even be a case of "tough crap" or "take what you're given". It may be a mistake as they only have the IMEI and the mobile number on the claim form and they may not bother going back to see what colour it was, or may not be aware etc.

    Ring them, be nice, explain, ask. Don't bitch. That gets you no where in life. It even slows down things that you're "entitled to".


  • #5
    D-Boy
    Closed Accounts Posts: 100 ✭✭D-Boy


    Dont be nice be a total bastard..it will work...


  • #6
    Gillo
    Registered Users, Registered Users 2 Posts: 5,566 ✭✭✭Gillo


    Random wrote: »
    Ring them, be nice, explain, ask. Don't bitch. That gets you no where in life. It even slows down things that you're "entitled to".

    Couldn't have said it better myself.


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  • #7
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    D-Boy wrote: »
    Dont be nice be a total bastard..it will work...
    You've been infracted. Please keep your posts on relevant and good natured. If you (or anyone) has any problems with this please drop me a PM and DO NOT bring it up on this thread.


  • #8
    PowerHouseDan
    Registered Users, Registered Users 2 Posts: 6,659 ✭✭✭PowerHouseDan


    May i ask a Question about phone cover, If i got a phone from O2 and it got it unlocked with Phone cover give me a O2 Locked phone or a Sim free model?


  • #9
    D-Boy
    Closed Accounts Posts: 100 ✭✭D-Boy


    Insurance doesnt cover handsets that are unlocked


  • #10
    PowerHouseDan
    Registered Users, Registered Users 2 Posts: 6,659 ✭✭✭PowerHouseDan


    Sure how are they ment to find out if it was unlocked, if the phone was lost or stolen etc.....

    D-Boy wrote: »
    Insurance doesnt cover handsets that are unlocked


  • #11
    D-Boy
    Closed Accounts Posts: 100 ✭✭D-Boy


    They ask O2 if it was ever unlocked theres no way around it


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  • #12
    PowerHouseDan
    Registered Users, Registered Users 2 Posts: 6,659 ✭✭✭PowerHouseDan


    Eh since when are o2 the only people who can unlock phones?????


  • #13
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Whether your phone is locked or unlocked is not relevant. Phonecover will not check if your phone is unlocked or locked before sending you replacement, just as they will not check replacement. If replacement is locked you need to request a code again from O2.

    Perhaps what D-Boy is getting confused with is that insurance won't cover you if you don't have your O2 SIM in the phone when the loss / theft / damage happens.


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