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ipod touch wont switch on or connect to itunes

  • 11-04-2009 1:22pm
    #1
    irishglass
    Registered Users, Registered Users 2 Posts: 76 ✭✭


    all of a sudden my ipod has stopped working, whenI try stitch it on I just the the image telling me I need to hook it up to itines and when I do that itunes tells me it cant connect due to an unknown error so I cant even restore it, can anyone help?


Comments

  • #2
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,423 Mod ✭✭✭✭pleasant Co.


    irishglass wrote: »
    all of a sudden my ipod has stopped working, whenI try stitch it on I just the the image telling me I need to hook it up to itines and when I do that itunes tells me it cant connect due to an unknown error so I cant even restore it, can anyone help?

    What's the "unknown error", a code should have appeared with that message, such as: "iTunes could not connect to the iPod "_your ipod_" because an unknown error occurred (0xE8000025)."


  • #3
    irishglass
    Registered Users, Registered Users 2 Posts: 76 ✭✭irishglass


    thanks dude, the code is 0xE8000022


  • #4
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,423 Mod ✭✭✭✭pleasant Co.


    Try this, although I don't think it'll work...
    Connect your iPod to iTunes.
    Hold down Power and Home.
    After the iPod turns off, wait 1 second, then release the Power button, still holding the home button.
    Wait about 15 seconds, give or take.
    iTunes should recognise an iPod in recovery mode, even though you will see nothing on your iPod's screen.
    Shift + Restore to a firmware of your choice.

    I actually think you are going to have to give apple a call to get this sorted, although another option would be to try connecting to itunes on another system.


  • #5
    irishglass
    Registered Users, Registered Users 2 Posts: 76 ✭✭irishglass


    thanks dude but I already tried on another pc, just hope my year warrenty isnt up yet


  • #6
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,423 Mod ✭✭✭✭pleasant Co.


    sorry man, hope you can get it sorted under warranty


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