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cannot uninstall symantec

  • 08-04-2009 10:18am
    #1
    mothel
    Registered Users, Registered Users 2 Posts: 248 ✭✭


    Does anyone know anything about this problem?? My daughter, who lives in uk, had to install Symantec on her laptop as part of a pacage for work and now wants to get rid of it but can't. She gets to a point on "add and remove" where it asks for a password. She has gone online and found that this password is the word "symantec" but that didn't work. She would like an easier solution than reformatting the hard drive if possible. I said I would ask on here as I have not yet put forwad a problem that hasn't been solved by the "boarders". :)

    Thanks in advance


Comments

  • #2
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,691 ✭✭✭✭drunkmonkey


    password shoud be symantec, the IT department where she works could have changed the password, you will probably need to contact them or symantec directly...
    i'm sure another boardie has the answer, symantec allways worked for me, touch wood...


  • #3
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    mothel wrote: »
    Does anyone know anything about this problem?? My daughter, who lives in uk, had to install Symantec on her laptop as part of a pacage for work and now wants to get rid of it but can't. She gets to a point on "add and remove" where it asks for a password. She has gone online and found that this password is the word "symantec" but that didn't work. She would like an easier solution than reformatting the hard drive if possible. I said I would ask on here as I have not yet put forwad a problem that hasn't been solved by the "boarders". :)

    Thanks in advance
    Download and run the Norton Removal Tool.


  • #4
    mothel
    Registered Users, Registered Users 2 Posts: 248 ✭✭mothel


    drunkmonkey wrote: »
    password shoud be symantec, the IT department where she works could have changed the password, you will probably need to contact them or symantec directly...
    i'm sure another boardie has the answer, symantec allways worked for me, touch wood...

    Yeah she has talked to the IT dept but they were not able to help. But she fhasn't yet contacted symantec themselves.

    Thanks


  • #5
    mothel
    Registered Users, Registered Users 2 Posts: 248 ✭✭mothel


    cpu-dude wrote: »
    Download and run the Norton Removal Tool.


    Thank you! I'll pass this infor on to her.


  • #6
    mach1982
    Registered Users, Registered Users 2 Posts: 760 ✭✭✭mach1982


    mothel wrote: »
    Does anyone know anything about this problem?? My daughter, who lives in uk, had to install Symantec on her laptop as part of a pacage for work and now wants to get rid of it but can't. She gets to a point on "add and remove" where it asks for a password. She has gone online and found that this password is the word "symantec" but that didn't work. She would like an easier solution than reformatting the hard drive if possible. I said I would ask on here as I have not yet put forwad a problem that hasn't been solved by the "boarders". :)

    Thanks in advance

    If it company laptop, it may against IT policy to remove it .


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  • #7
    mach1982
    Registered Users, Registered Users 2 Posts: 760 ✭✭✭mach1982


    mothel wrote: »
    Does anyone know anything about this problem?? My daughter, who lives in uk, had to install Symantec on her laptop as part of a pacage for work and now wants to get rid of it but can't. She gets to a point on "add and remove" where it asks for a password. She has gone online and found that this password is the word "symantec" but that didn't work. She would like an easier solution than reformatting the hard drive if possible. I said I would ask on here as I have not yet put forwad a problem that hasn't been solved by the "boarders". :)

    Thanks in advance

    If ita compamy Laptop it may against comany


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