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Experiences with laptop repair under warranty, PCWorld

ifconfig · 2009-04-07 19:03:39

I purchased a Packard Bell Notebook for my wife about 4weeks ago. I purchased in PCWorld (Galway) and I have the receipt/proof of purchase and I understand it is covered for 1yr warranty. It has had very little usage so far but suddenly the LCD backlight appears to have gone. I think it may have started to go about a week…

07-04-2009 7:03pm

#1

ifconfig

Registered Users, Registered Users 2 Posts: 880 ✭✭✭

Join Date: February 2002

Posts: 583

I purchased a Packard Bell Notebook for my wife about 4weeks ago.
I purchased in PCWorld (Galway) and I have the receipt/proof of purchase
and I understand it is covered for 1yr warranty.

It has had very little usage so far but suddenly the LCD backlight appears to have gone. I think it may have started to go about a week ago and managed to correct itself. It has a distinctive hinge to the screen which looks very sturdy but I'm guessing some mechanical issue has caused loss of power to the backlight.

Anyway bottom line - has anyone had experiences with regards to repair times under warranty with PCWorld ? My main concern is how long she will be left without a laptop while it is being repaired (in house ? sent out for repair ?)

-ifc

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