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Online topup - used wrong number

  • 07-04-2009 4:47pm
    #1
    sixpack's little hat
    Registered Users, Registered Users 2 Posts: 819 ✭✭✭


    Hi all,

    A few days ago I was adding €20 topup to a Vodafone mobile number using my AIB online banking and accidentally entered the wrong mobile number. The number I put in was 1 digit out from the one I wanted, so near and yet so far!

    I sent a text to the number basically saying oops and enjoy the twenty euro free credit but the text didn't deliver so it appears the number isn't in use.

    If the credit had gone to an actually person's phone I could live with that but the idea of giving Vodafone twenty euro doesn't appeal to me. Do I have any chance of getting this back or having the credit transferred? This must have happened to other people before but I couldn't find anything online about it.

    PS. before anyone says it yes I know I am a dumbass!
    Tagged:


Comments

  • #2
    Blue_Wolf
    Registered Users, Registered Users 2 Posts: 861 ✭✭✭Blue_Wolf


    Why don't you ring up your customer care, give your details and give them the number that you topped up by accident. I'm sure they will credit your account.


  • #3
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    If the number doesn't exist on the network you selected it should be automatically re-credited


  • #4
    howelldavis
    Closed Accounts Posts: 18 ✭howelldavis


    Hi.
    I did that once, keyed in a wrong number in my online bank account. I immediately called up vodafone support and explained them the situation. They asked me some security questions and the credit amount was re-directed to my phone almost immediately.

    Hope this helps. Good luck.


  • #5
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Would go along with what others are saying. Contact Vodafone. Provide proof if they want (in the form of screenshots of your online banking or bank statements) and they should see you right :)


  • #6
    sixpack's little hat
    Registered Users, Registered Users 2 Posts: 819 ✭✭✭sixpack's little hat


    Update in case anyone comes across this after doing the same.

    I filled out a customer care form on the vodafone site and they did indeed transfer the credit over to the number I wanted it to go to.

    https://www.vodafone.ie/myv/selfcare/contactus/index.jsp


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  • #7
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,536 Mod ✭✭✭✭Cabaal


    sixpack's little hat wrote: »
    Update in case anyone comes across this after doing the same.

    I filled out a customer care form on the vodafone site and they did indeed transfer the credit over to the number I wanted it to go to.

    https://www.vodafone.ie/myv/selfcare/contactus/index.jsp

    nice one


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