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Got my new UPC card - all works fine

  • 01-04-2009 12:17pm
    #1
    tvbrat
    Closed Accounts Posts: 184 ✭✭


    Hi all
    I got my new upc branded card yesterday morning.
    I'm on the old small pace box.

    I did the changeover about 2pm, all was up and running about 2hours later.

    With the new card in and a cold reboot, an error popup box with the code 1008 came on screen, I just hit the ok button and it went to buzzTV.

    Most of the channels were missing/ skipped, or not subscribed to, for about half an hour.

    The EPG is still the same
    The software version may have changed, line 2 on the help has changed.

    I just did the callback, today, its automated and took about a 2 minutes.
    Maybe they will change the epg to the new one when all the updates take place?

    All working as normal now;)


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Comments

  • #2
    JDxtra
    Registered Users, Registered Users 2 Posts: 5,966 ✭✭✭JDxtra


    2 hours? You should look for a credit because of missed viewing!


  • #3
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    Is there any reason they can't pre-provision the cards? It seems terribly inefficient that you have to call and then wait.


  • #4
    tvbrat
    Closed Accounts Posts: 184 ✭✭tvbrat


    paulm17781 wrote: »
    Is there any reason they can't pre-provision the cards? It seems terribly inefficient that you have to call and then wait.

    Yeah I'm not sure why I had to ring them.
    All is working since the change-over yesterday.

    I left calling them till to-day, just to make sure all was ok.
    Maybe they will update the box and EPG at a later stage.


  • #5
    PGL
    Registered Users, Registered Users 2 Posts: 762 ✭✭✭PGL


    did the new card arrive in the post or does a technician have to install them?
    tvbrat wrote: »
    Hi all
    I got my new upc branded card yesterday morning.
    I'm on the old small pace box.

    I did the changeover about 2pm, all was up and running about 2hours later.

    With the new card in and a cold reboot, an error popup box with the code 1008 came on screen, I just hit the ok button and it went to buzzTV.

    Most of the channels were missing/ skipped, or not subscribed to, for about half an hour.

    The EPG is still the same
    The software version may have changed, line 2 on the help has changed.

    I just did the callback, today, its automated and took about a 2 minutes.
    Maybe they will change the epg to the new one when all the updates take place?

    All working as normal now;)


    76257.jpg

    76258.jpg

    76259.jpg

    76260.jpg


  • #6
    tvbrat
    Closed Accounts Posts: 184 ✭✭tvbrat


    PGL wrote: »
    did the new card arrive in the post or does a technician have to install them?

    It came by post with instructions to do a self install


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  • #7
    The tax man
    Registered Users, Registered Users 2 Posts: 4,559 ✭✭✭The tax man


    JDxtra wrote: »
    2 hours? You should look for a credit because of missed viewing!

    You are advised to do it overnight while not using the box.
    It seems terribly inefficient that you have to call and then wait.

    Wait for what? 2 minutes if not less to confirm the card works on an automated answer service.

    Christ this place is getting worse by the day.:rolleyes:


  • #8
    patrickmooney
    Registered Users, Registered Users 2 Posts: 1,031 ✭✭✭patrickmooney


    I have two boxes, one the DVR. Only one card arrived two days ago, took less then 2 hours for the channels to come back.


  • #9
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    The tax man wrote: »
    Wait for what? 2 minutes if not less to confirm the card works on an automated answer service.

    Christ this place is getting worse by the day.:rolleyes:

    Ah now, let's be realistic here. The info TV guy says to do it overnight as it may take 6 hours and then you may have to call if it's not working.

    I worked on a roll out of a large system once. We set it up so replacing the old part instantly cancelled the old part. I see no reason UPC can't get it together and do things like this. Pre-provisioning is nothing fancy and is simple common sense.


  • #10
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    They have to overkill with teh up to 6 hours.

    It should take considerably less time, but in rare cases it could.

    Took about 5 mins for me.


  • #11
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    cisk wrote: »
    They have to overkill with teh up to 6 hours.

    It should take considerably less time, but in rare cases it could.

    Took about 5 mins for me.

    That's pretty good to know. I assume you had to call them?

    At least it doesn't take 6 hours but working in software, I just see it as another badly thought out process by them.


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  • #12
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    OT, but is that the DVR EPG?


  • #13
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    aidan_walsh wrote: »
    OT, but is that the DVR EPG?

    No, the DVR one is blue and different. :)


  • #14
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    paulm17781 wrote: »
    No, the DVR one is blue and different. :)
    Thank ****. Am considering uprading and think I would have to remove my eyes to use that.


  • #15
    d8player
    Registered Users, Registered Users 2 Posts: 316 ✭✭d8player


    aidan_walsh wrote: »
    Thank ****. Am considering uprading and think I would have to remove my eyes to use that.

    The one thing that worked better was the Now and Next, you could see what was on for many programmes ahead by scrolling down whereas on the DVR it only shows what is on immediately next and you're forced to use the TV Guide to see what's on later.


  • #16
    Rosser
    Registered Users, Registered Users 2 Posts: 591 ✭✭✭Rosser


    paulm17781 wrote: »

    I just see it as another badly thought out process by them.

    You see everything they do as a badly thought out process, we're yet to see a complaint about card swap. Anyway I thought you were getting a communal dish installed in your apartment?

    Now dual record that's a badly thought out process.


  • #17
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    Rosser wrote: »
    You see everything they do as a badly thought out process, we're yet to see a complaint about card swap. Anyway I thought you were getting a communal dish installed in your apartment?

    What have they done to that is good? Forgive me if I think in this day and and age a card swap can be automated with pre-provisioned cards, I have worked for big companies who do this but UPC won't. At least they're not insisting on sending engineers this time. It's good to hear that they seemingly only take two minutes but having to call them is pointless, a waste of everyone's time on a badly planned system. So I ask, why should they be given a compliment for anything?

    Still working on the dish, I have a meeting with the board of the building in two weeks about it.
    Rosser wrote: »
    Now dual record that's a badly thought out process.

    No it isn't, it's a bad product that doesn't even work. Again, where do they have any examples of a well thought out process?


  • #18
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    A card can't be "pre-provisioned" Completey with certain kinds of box / card pairing. Even with Sky the card is finalised in the box.


  • #19
    Freddie59
    Closed Accounts Posts: 6,679 ✭✭✭Freddie59


    Rosser wrote: »
    You see everything they do as a badly thought out process, we're yet to see a complaint about card swap. Anyway I thought you were getting a communal dish installed in your apartment?

    Now dual record that's a badly thought out process.

    I know there's another thread running on it, but I've used dual record twice in recent days, and it's very simple. If something is being recorded already, the DVR merely prompts you to put it into standby.

    Worked perfectly for me anyway.:)


  • #20
    d8player
    Registered Users, Registered Users 2 Posts: 316 ✭✭d8player


    Freddie59 wrote: »
    I know there's another thread running on it, but I've used dual record twice in recent days, and it's very simple. If something is being recorded already, the DVR merely prompts you to put it into standby.

    Worked perfectly for me anyway.:)

    The problem with dual record is not that its not simple its that it is very very limited. Why should you have to go to standby and why can't you use the guide to do dual recordings?


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