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Should It Stay Or Go

  • 31-03-2009 9:55pm
    #1
    irishproduce
    Registered Users, Registered Users 2 Posts: 2,830 ✭✭✭


    Hi all,

    My friend is applying for a job in customer service shortly. They are preparing their CV at the moment as some things have changed since they last applied for a job. Currently working in retail and is now interested in moving to customer service as something has come that has caught their eye.

    However, there is a dilemma, it would seem. They are studying human resource management diploma in evenings. I suggested it would be obviously beneficial to mention that on the CV along with the already obtained business diploma and languages diploma...however, my friend suggests this would be a negative thing because it would cause the employer to assume their interests lie elsewhere and would only be taking the job to fill in a gap.

    The position my friend is looking at is permanent full time

    Do you think I am right in suggesting it would be beneficial in leaving it in there or they are right in thinking it could negatively mislead the employer...

    Thoughts appreciated

    Irish


Comments

  • #2
    biko
    Registered Users, Registered Users 2 Posts: 81,220 ✭✭✭✭biko


    Stay.
    Most people in service centres only stay a couple years or so and the managers knows this. Hardly anyone can take chatting to eejits customers for years on end.
    They should also ask about opportunities to advance within the company at the interview. I know guys who started on the phone and quickly moved on to team leaders and low level managers. I myself moved from phones to a great job in the IT dept.


  • #3
    irishproduce
    Registered Users, Registered Users 2 Posts: 2,830 ✭✭✭irishproduce


    Thanks for that Magnus, that's one suggesting it should stay


  • #4
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,690 Mod ✭✭✭✭Stheno


    Magnus wrote: »
    Stay.
    Most people in service centres only stay a couple years or so and the managers knows this. Hardly anyone can take chatting to eejits customers for years on end.
    They should also ask about opportunities to advance within the company at the interview. I know guys who started on the phone and quickly moved on to team leaders and low level managers. I myself moved from phones to a great job in the IT dept.

    +1 I was the same, started out 12 years ago doing tech support for US consumers in a call centre, and have moved on since, it was a great starting point for me, and what helped me move on was an interest in doing so (not by itself, but coupled with great managers and opportunity)

    I'd take Magnus's advice, as someone who does interviews, turn the potential negative into a positive, i.e. your friend could say when asked about their study that their long term aim is to work in HR, but feel that a good grounding in any company would only be beneficial to someone looking to work in HR in the long term and if that opportunity were to arise, they would hope it would be a possible advantage?

    HTH


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