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o2 broadband cancel/return - any success ?

  • 19-03-2009 11:38am
    #1
    NatDonegal
    Closed Accounts Posts: 44 ✭


    I purchased o2 mobile broadband from a store having been told that the trial period was 14 days. After 11 days, i lost hope that it was going to give me more than 48Kbps download speed so i brought it back for a refund and cancellation of the contract. It has been refused.

    According to their website there was 30 day "Broadband happiness guarantee". This has since been removed from their site and changed to 7 days. I have the screenshot of the old guarantee saved on my PC.

    Has anybody had any luck dealing with o2 for returns? I'm waiting on an email response from o2. I don't want to be stuck paying 12 months for a connection that is as slow as dial-up.


Comments

  • #2
    johnciall
    Registered Users, Registered Users 2 Posts: 445 ✭✭johnciall


    the T&XC when you signed up to the service are what their obliged to comply with,


    Might also be worth pulling a copy of the T&C from the day you signed up using the way back machine at archive.org


  • #3
    NatDonegal
    Closed Accounts Posts: 44 ✭NatDonegal


    I'm not sure what the T&C were on 7th March, i wasn't given a copy of anything i signed... another one of life's lessons learned!

    Hopefully they will have decency to cancel since i'm getting nowhere near the speed that is advertised.


  • #4
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    NatDonegal wrote: »
    I'm not sure what the T&C were on 7th March, i wasn't given a copy of anything i signed... another one of life's lessons learned!

    Hopefully they will have decency to cancel since i'm getting nowhere near the speed that is advertised.
    try logging on to the o2 forums and asking about it there they may be more helpful than the shop staff you dealt with?

    http://forums.o2online.ie/forums/index.php


  • #5
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    NatDonegal wrote: »
    Hopefully they will have decency to cancel since i'm getting nowhere near the speed that is advertised.

    If it works they have met their obligation. The speeds quotes by Mobile operators are meaningless as there is no minimum guaranteed, it's an "up to" speed.

    Even if it's never faster than 14.4kbps (basic GSM) they are delivering a data service. There is no regulation or implied standard of quality.

    The "up to" speeds quoted can be 1000x times your real speed and and on average close to 20 times real average speeds.


  • #6
    NatDonegal
    Closed Accounts Posts: 44 ✭NatDonegal


    watty wrote: »
    The "up to" speeds quoted can be 1000x times your real speed and and on average close to 20 times real average speeds.

    I'd settle for a speed that will load web pages... i had time to make a cup of tea and tidy my desk in the time it took to load this site!


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  • #7
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,696 ✭✭✭✭drunkmonkey


    NatDonegal wrote: »
    I'm not sure what the T&C were on 7th March,

    There was definatly only a 7day money back gurantee in March, I believe that policy is out since before christmas.

    Did you not sign anything in the shop?


  • #8
    NatDonegal
    Closed Accounts Posts: 44 ✭NatDonegal


    drunkmonkey wrote: »
    There was definatly only a 7day money back gurantee in March, I believe that policy is out since before christmas.

    Did you not sign anything in the shop?

    Yes, however i was not given a copy of it...

    I have spoken to O2 since... they are getting a technician to look at my coverage and if it is deemed to be not adequate they will cancel my account, but not refund the cost of the modem.


  • #9
    JimmyO
    Registered Users, Registered Users 2 Posts: 154 ✭✭JimmyO


    NatDonegal wrote: »
    Yes, however i was not given a copy of it...

    I have spoken to O2 since... they are getting a technician to look at my coverage and if it is deemed to be not adequate they will cancel my account, but not refund the cost of the modem.

    A mate had endless trouble getting out of contract. He had issues with the billing amounts as there was no way for them to verify that the over use charges were correct. They wanted €250 to cover the remainder of the contract.

    Eventullay he got out because a technician offered to close the account. If this is offered take the option there and then as it's extremely difficult to follow up afterwards.

    By the way, in T&Cs they "don't guarantee indoor coverage"!!! Make sure when you're talking to the tech that you tell them you use the unit near the window. For my mate the tech blamed the structre of the building for the coverage problem. Apparently some steel frame buildings can act as a sort of faraday cage for 3g signals.


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