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Official PS3 headset problem

  • 16-03-2009 12:04pm
    #1
    Dickmcsavage
    Registered Users, Registered Users 2 Posts: 393 ✭✭


    Seems a lot of people are experiencing this problem... Basically I bought SOCOM confrontattion the other day that comes bundled with the official PS3 headset. Charged up the headset, paired it with the PS3 via USB and went online. One of my mates pointed out that the volume of my speech was vey low so I quit the game to see if I could increase the volume only to find that regardless of what volume level I set the mic to (1-5), the speech rarely goes past roughly 6 or 7 bars. I did a bit of googling only to find that many other people are experiencing the same issue, however, I have yet to come across a fix for this problem.
    Pairing the headset via bluetooth discovery mode seems to eliminate the volume issue but you will not have access to the 'HQ' mode nor will you be able to view the mic's power level on screen. I have not come across any sort of press release from Sony acknowledging this issue and as mentioned earlier I have yet to find a fix for it either. Any help would be greatly appreciated!


Comments

  • #2
    colsku
    Registered Users, Registered Users 2 Posts: 301 ✭✭colsku


    I contacted Sony Centre Irish ps3 support today cos mine wont even turn on! and it's only new.

    The number is 01-6163200 but the girl who knows about all this won't be back in till tomorrow. Nursing a Paddy's day headache no doubt...

    They're gonna call me back tomorrow so I'll let u know how i get on.


  • #3
    Dickmcsavage
    Registered Users, Registered Users 2 Posts: 393 ✭✭Dickmcsavage


    Alright cool colsku. If you don't hear anything I might give them a buzz myself and see what they say.


  • #4
    colsku
    Registered Users, Registered Users 2 Posts: 301 ✭✭colsku


    colsku wrote: »
    I contacted Sony Centre Irish ps3 support today cos mine wont even turn on! and it's only new.

    The number is 01-6163200 but the girl who knows about all this won't be back in till tomorrow. Nursing a Paddy's day headache no doubt...

    They're gonna call me back tomorrow so I'll let u know how i get on.

    Well i phoned the ps3 support line there and they gave me a different number 0818 365065. My experience was horrific!

    They are giving me no assistance whatsoever. They claim all the responsibility lies with play.com and that i should deal with them. I said it's a sony product and some liability must lie with them and she said sony don't even make it. I told her to have a look at the Sony logo on it!

    Play's returns policy is only 7 days and they're a nightmare to get in touch with.


  • #5
    ongarite
    Registered Users, Registered Users 2 Posts: 8,448 ✭✭✭ongarite


    The issue the OP is seeing is a bug in the PS3 firmware. Sony are aware of the issue and fix is expected in next firmware update. When in usb mode the PS3 controls the headset volume, XMB interface & mic sensitivity. The bug in Sony FW is in regards to the mic sensitivity and the fact that you can't change it.

    Colsku, I can see your frustration but I can see Sony's point of view. The warranty of the product lies with the retailer for the first year of the product and thats the way it works for all CE products from TVs, stereo, consoles and accessories. Buying the product online for cheaper and then having it not working and having to organise an RMA is the one pain/drawback of online purchasing.


  • #6
    noodler
    Registered Users, Registered Users 2 Posts: 27,195 ✭✭✭✭noodler


    colsku wrote: »

    Play's returns policy is only 7 days and they're a nightmare to get in touch with.


    https://www.play.com/Helpdesk.aspx?page=ret&r=HOME&pa=

    Where on earth did you get that from?

    Maybe if it is a change of mind item but certainly not if it is broken.


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  • #7
    Dickmcsavage
    Registered Users, Registered Users 2 Posts: 393 ✭✭Dickmcsavage


    ongarite wrote: »
    The issue the OP is seeing is a bug in the PS3 firmware. Sony are aware of the issue and fix is expected in next firmware update.
    Thats good news. Didn't know that Sony had announced that they were working on a fix. Now hopefully we don't have to wait too long for the update!


  • #8
    colsku
    Registered Users, Registered Users 2 Posts: 301 ✭✭colsku


    noodler wrote: »
    https://www.play.com/Helpdesk.aspx?page=ret&r=HOME&pa=

    Where on earth did you get that from?

    Maybe if it is a change of mind item but certainly not if it is broken.

    Yes, sorry my mistake.

    "You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item".

    What happens after 28 days? My brother's broke tonight too! Won't turn on. We bought them at Christmas. After 28 days Play don't want to know you, neither do Sony.

    Scumsuckers!


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