Incomplete Items

bmaxi

I was just wondering what the legal situation is here. I bought a hose and reel "reduced to clear" in a large DIY shop. When I got it home I realised some of the fittings were missing. I brought it back to the shop and was told that the missing fittings were the reason it was reduced.
Do retailers not have a responsibility to tell you, up front, if something is incomplete? While I had no difficulty getting a refund, I did have the hassle and expense of going back to the shop. I wouldn't have bought it if I'd known there were parts missing.

JohnC.

Yeah, they should say if it is reduced due to damage or parts missing. You can't be expected to know all the parts aren't there.

artyeva

all goods sold must be fit for their purpose - if there is a fualt with the item the customer must be made aware of the fault before the sale is made.

I haven't looked on here for a while but I remember when I worked in retail it was in one of the National Consumer Agency guides.

spongeman

Just go back and say FIT FOR THE PURPOSE.

Worked for me

Bob Z

Yes they should have told you. IF you or someone else had come a long distance to buy that you might not have been able to change it