Rant : Useless bar-stewards...

Blitzkrieger

I hate it when they take too long to pour my pint..

Or on a more serious note : I am sick to death of dealing with half-assed attemps at customer service in the public and other sectors. If I tried that **** in my job, the company would go out of business, but because we 'need' the services offered we have to jump through hoops while the monkeys fleece us.

I have to renew my driving license this year and it's not turning out to be as easy as you'd think - mainly because I got to the motor tax office today and the place was packed. But why the **** do I have to go there in the first place?

First they sent me an application form to my house asking for my name and address. Now I know that in the last ten years I may have changed address, but then there wouldn't be much point in sending it to somewhere I don't live anyway, would there?

Then they asked me what type of license do I want. Ummm.....the same as before? Then there's a whole load of other questions that have the same answers as ten years ago.

Now before someone posts stating the obvious that the form isn't designed soley to renew licenses, imagine how easy it could be. Imagine a simple web-form like motortaxonline, where it simply asks "Renew using same details?". You could then be taken to a payment screen and allowed to upload a passport photo. Changing your address or other details could be simple dialogs too and there'd be no need for me to go to the motor tax office at all. At a stroke you could probably lose at least 30% of the employees handling licenses.

Imagine making the process simpler still - why do I have to renew my license at all? Last I checked - it's still me. The UK gives you a license for life and you don't have a restriction on your motorbike license either ffs.

And why does it cost 25 quid? I vividly recall the tax man putting his hand in my pocket every pay-day so why do I have to pay twice for the same service? Pay twice to spend half my day off queue in their sweaty new offices. Pay twice to breathe in the cheap perfume of the troll in front of me and have the mouth-breating oaf behind me stand uncormfortably close. Pay twice to interact with forced politeness with some vapid clerk who types with two fingers all the time knowing that the only reason I'm there is because our public service is so ****ing useless!




On a semi-related note - my car insurace is up soon and not one car insurance website will give me a quote. It's because of the car I drive. Now you'd think the first question they'd ask is 'how many years no claims?', and if the answer was something like mine (8), any person with a reasonable amount of common sense would think that's the most important thing. If I were to tot up the amount of money I've spent on car insurance in those 8 claim-free years, I'd probably cry. I'd suspect the insurance companies have more of my money than the tax man does. You'd think a fool who spends thousands every year on something he doesn't use would be exactly the type of customer they want and you'd come up with a competitive quote, but no, they actually want me to fill in all my details before refusing to give me a quote.

You'd think they'd at least get the most pertinent questions out of the way first - the ones most likely to get me refused a quote - then bring me to a screen to enter the rest of the tedious details, rather than waste more of my time. Quinn direct took the biscuit as usual. Their website gives you a little text box to enter your registration number and promises to find your vehicle details based on that. Given that the year is the first portion of the reg, you wouldn't expect it to get that part wrong, would you? It also only partially filled in the details - just the make and model - so only saved me about 3 seconds, which was then nullified when changing the year to the correct one reset all the other fields.

It'd be nice to say I'd just boycott all the incompetent bastards, but of course I can't because they're all useless and legally I have to have insurance. TBH, I don't think they want safe drivers. I think they make more money when we're all out killing each other....

Danbo!

So the cops knew that internal affairs were setting them up?

SoWatchaWant

I cycle.

axel rose

Seriously I cant take another public sector bitching post. Go back to bed, it will be much better in the morning. :cool:

steo87

Are you sure he definitely framed Roger Rabbit?

Puddleduck

Tl/dr

Try go to a pub when they are actually open

RxQueen

i also hate people who complain on boards.ie instead of complaining to the company


tbh, from working with the public, half the complaints we get are just laughable, and from people who have nothing better to do, and who just go out of there way to complain about something!

chin_grin

I noticed the bold "me" and "my house". And I'd have to say..............yes. (Psst not too sure what I'm agreeing with)

RATM

Wow thats some rant OP.

Conversely I lost my prov license last week and had my driving test 4 days later. I was rightly fooked without it, would've had to wait 6-10 weeks for another driving test to come up. I went in to their Smithfield office at bang on 3.30pm ( when they close- I didnt know this, just was jammy to get in the door ). I had the Garda form filled out, went up to the counter and explained the situation I was in. The public servant was very polite and understanding, he asked me for 2 photos- I didnt have them, he said no problem, go over to that machine and get them taken. I did and after paying him €10 he told me to call back the following day to pick up my new duplicate license.
I duly picked it up the following morning and the problem I had been sweating on was all solved due to an efficient and polite service.

So its not all bad....

_feedback_

Blitzkrieger wrote: »

I hate it when they take too long to pour my pint..

Or on a more serious note : I am sick to death of dealing with half-assed attemps at customer service in the public and other sectors. If I tried that **** in my job, the company would go out of business, but because we 'need' the services offered we have to jump through hoops while the monkeys fleece us.

I have to renew my driving license this year and it's not turning out to be as easy as you'd think - mainly because I got to the motor tax office today and the place was packed. But why the **** do I have to go there in the first place?

First they sent me an application form to my house asking for my name and address. Now I know that in the last ten years I may have changed address, but then there wouldn't be much point in sending it to somewhere I don't live anyway, would there?

Then they asked me what type of license do I want. Ummm.....the same as before? Then there's a whole load of other questions that have the same answers as ten years ago.

Now before someone posts stating the obvious that the form isn't designed soley to renew licenses, imagine how easy it could be. Imagine a simple web-form like motortaxonline, where it simply asks "Renew using same details?". You could then be taken to a payment screen and allowed to upload a passport photo. Changing your address or other details could be simple dialogs too and there'd be no need for me to go to the motor tax office at all. At a stroke you could probably lose at least 30% of the employees handling licenses.

Imagine making the process simpler still - why do I have to renew my license at all? Last I checked - it's still me. The UK gives you a license for life and you don't have a restriction on your motorbike license either ffs.

And why does it cost 25 quid? I vividly recall the tax man putting his hand in my pocket every pay-day so why do I have to pay twice for the same service? Pay twice to spend half my day off queue in their sweaty new offices. Pay twice to breathe in the cheap perfume of the troll in front of me and have the mouth-breating oaf behind me stand uncormfortably close. Pay twice to interact with forced politeness with some vapid clerk who types with two fingers all the time knowing that the only reason I'm there is because our public service is so ****ing useless!




On a semi-related note - my car insurace is up soon and not one car insurance website will give me a quote. It's because of the car I drive. Now you'd think the first question they'd ask is 'how many years no claims?', and if the answer was something like mine (8), any person with a reasonable amount of common sense would think that's the most important thing. If I were to tot up the amount of money I've spent on car insurance in those 8 claim-free years, I'd probably cry. I'd suspect the insurance companies have more of my money than the tax man does. You'd think a fool who spends thousands every year on something he doesn't use would be exactly the type of customer they want and you'd come up with a competitive quote, but no, they actually want me to fill in all my details before refusing to give me a quote.

You'd think they'd at least get the most pertinent questions out of the way first - the ones most likely to get me refused a quote - then bring me to a screen to enter the rest of the tedious details, rather than waste more of my time. Quinn direct took the biscuit as usual. Their website gives you a little text box to enter your registration number and promises to find your vehicle details based on that. Given that the year is the first portion of the reg, you wouldn't expect it to get that part wrong, would you? It also only partially filled in the details - just the make and model - so only saved me about 3 seconds, which was then nullified when changing the year to the correct one reset all the other fields.

It'd be nice to say I'd just boycott all the incompetent bastards, but of course I can't because they're all useless and legally I have to have insurance. TBH, I don't think they want safe drivers. I think they make more money when we're all out killing each other....

Care to elaborate?

Professey Chin

Blitzkrieger wrote: »

I hate it when they take too long to pour my pint..

Or on a more serious note : I am sick to death of dealing with half-assed attemps at customer service in the public and other sectors. If I tried that **** in my job, the company would go out of business, but because we 'need' the services offered we have to jump through hoops while the monkeys fleece us.

I have to renew my driving license this year and it's not turning out to be as easy as you'd think - mainly because I got to the motor tax office today and the place was packed. But why the **** do I have to go there in the first place?

First they sent me an application form to my house asking for my name and address. Now I know that in the last ten years I may have changed address, but then there wouldn't be much point in sending it to somewhere I don't live anyway, would there?

Then they asked me what type of license do I want. Ummm.....the same as before? Then there's a whole load of other questions that have the same answers as ten years ago.

Now before someone posts stating the obvious that the form isn't designed soley to renew licenses, imagine how easy it could be. Imagine a simple web-form like motortaxonline, where it simply asks "Renew using same details?". You could then be taken to a payment screen and allowed to upload a passport photo. Changing your address or other details could be simple dialogs too and there'd be no need for me to go to the motor tax office at all. At a stroke you could probably lose at least 30% of the employees handling licenses.

Imagine making the process simpler still - why do I have to renew my license at all? Last I checked - it's still me. The UK gives you a license for life and you don't have a restriction on your motorbike license either ffs.

And why does it cost 25 quid? I vividly recall the tax man putting his hand in my pocket every pay-day so why do I have to pay twice for the same service? Pay twice to spend half my day off queue in their sweaty new offices. Pay twice to breathe in the cheap perfume of the troll in front of me and have the mouth-breating oaf behind me stand uncormfortably close. Pay twice to interact with forced politeness with some vapid clerk who types with two fingers all the time knowing that the only reason I'm there is because our public service is so ****ing useless!




On a semi-related note - my car insurace is up soon and not one car insurance website will give me a quote. It's because of the car I drive. Now you'd think the first question they'd ask is 'how many years no claims?', and if the answer was something like mine (8), any person with a reasonable amount of common sense would think that's the most important thing. If I were to tot up the amount of money I've spent on car insurance in those 8 claim-free years, I'd probably cry. I'd suspect the insurance companies have more of my money than the tax man does. You'd think a fool who spends thousands every year on something he doesn't use would be exactly the type of customer they want and you'd come up with a competitive quote, but no, they actually want me to fill in all my details before refusing to give me a quote.

You'd think they'd at least get the most pertinent questions out of the way first - the ones most likely to get me refused a quote - then bring me to a screen to enter the rest of the tedious details, rather than waste more of my time. Quinn direct took the biscuit as usual. Their website gives you a little text box to enter your registration number and promises to find your vehicle details based on that. Given that the year is the first portion of the reg, you wouldn't expect it to get that part wrong, would you? It also only partially filled in the details - just the make and model - so only saved me about 3 seconds, which was then nullified when changing the year to the correct one reset all the other fields.

It'd be nice to say I'd just boycott all the incompetent bastards, but of course I can't because they're all useless and legally I have to have insurance. TBH, I don't think they want safe drivers. I think they make more money when we're all out killing each other....

Youll have to speak up. Im wearing a towel

Wagon

I tend to be really nice to people working in the public sector, because I know how big of a wanker someone can be and I don't want to be that guy unless I'm really pushed. I didn't read your whole rant. Why not start a thread about complete bollocks instead? Now there's an idea!

Zangetsu

You did it to yourself, just you, and thats whats really hurts...