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Problem uploading photographs to laptop

  • 28-02-2009 12:05am
    #1
    kildara
    Registered Users, Registered Users 2 Posts: 456 ✭✭


    Hi,
    Recently when trying to download photo's from my camera to the laptop I keep getting an error message:
    "Failed to obtain thumbnails from the device. The device is not connected or is busy."

    The camera is a Canon 350D. It has only happened within the past two or three weeks and worked fine before this.

    Everything seems to be fine prior to this message appearing; i.e. it recognises that the camera is attached, connects to the device and searches for media, counts up all the photographs on the camera then the error shows up.
    I have reinstalled Photoshop in case this was the problem but hasn't made any difference to it.

    Has anybody got any ideas?


Comments

  • #2
    seamus-2k7
    Closed Accounts Posts: 453 ✭✭seamus-2k7


    maybe you could try putting the memory card directly into your laptop, skip the camera


  • #3
    kildara
    Registered Users, Registered Users 2 Posts: 456 ✭✭kildara


    I have just bought a card reader this minute for it!

    I was hoping to also try to sort out this issue too though.


  • #4
    5uspect
    Moderators, Arts Moderators Posts: 10,520 Mod ✭✭✭✭5uspect


    How are you getting the files from the Camera?
    Do you use:
    Photoshop, File>Import
    Canon Software, CameraWindow (I usually use this)
    Or browse in via Explorer.

    Maybe you need to reinstall the Canon sotfware as well as Photoshop.


  • #5
    kildara
    Registered Users, Registered Users 2 Posts: 456 ✭✭kildara


    5uspect wrote: »
    How are you getting the files from the Camera?
    Do you use:
    Photoshop, File>Import
    Canon Software, CameraWindow (I usually use this)
    Or browse in via Explorer.

    Maybe you need to reinstall the Canon sotfware as well as Photoshop.

    Photoshop automatically runs once I plug in the camera so I always use that to get the photos off the camera.
    I will try to re-installing the Canon software - if I can find it!

    Thanks for the advice.


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