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New NTL Box is Borked

  • 25-02-2009 11:25PM
    #1
    Kintarō Hattori
    Registered Users, Registered Users 2 Posts: 15,073 ✭✭✭✭


    Hey folks,

    The new NTL box we have (less than a month old) appears to be fecked. The red light is constantly flashing and onscreen it says that the software is being upgraded. It has said that for the last 24 hours.

    I've been onto NTL support, plugged it out, checked all the connections and nothing, apparently they are going to check it out on the network tomorrow.

    Has anyone had this problem before, is there anything I can do to fix it?


Comments

  • #2
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,869 ✭✭✭GerardKeating


    Kintarō Hattori wrote: »
    Hey folks,

    The new NTL box we have (less than a month old) appears to be fecked. The red light is constantly flashing and onscreen it says that the software is being upgraded. It has said that for the last 24 hours.

    I've been onto NTL support, plugged it out, checked all the connections and nothing, apparently they are going to check it out on the network tomorrow.

    Has anyone had this problem before, is there anything I can do to fix it?

    Same happend to me once, Box is mostly likely fine, the smart card has cancelled for some reason. For me it happend cause they gave me the wrong smart card, or have the wrong one on file...


  • #3
    MAJJ
    Registered Users, Registered Users 2 Posts: 1,679 ✭✭✭MAJJ


    Happened to me once too, I rang them and they resolved it over the phone.


  • #4
    icdg
    Moderators, Technology & Internet Moderators Posts: 12,260 Mod ✭✭✭✭icdg


    Borked???? :confused:

    Anyways, Chorus NTL customer service is probably your best bet on this one


  • #5
    Kintarō Hattori
    Registered Users, Registered Users 2 Posts: 15,073 ✭✭✭✭Kintarō Hattori


    icdg wrote: »
    Borked???? :confused:

    Anyways, Chorus NTL customer service is probably your best bet on this one

    Ahhh I rang them and there was no joy, it seems an engineer is calling out on Monday. That means we'll have been without TV for 5 days, if I mention this to him/them do you think they'd knock that period off of the bill?


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