Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Your Smart Card Can't Be Used In The Digital Decoder.

  • 22-02-2009 2:15am
    #1
    Mrmoe
    Registered Users, Registered Users 2 Posts: 2,215 ✭✭✭


    Background Information:
    My parents have been with Chorus for as long as I remember receiving an analogue service. I tried to convince them to move to Sky Digital but they were not so keen and decided on Chorus Digital instead. The Chorus engineer came last week and installed the Chorus Sagem Box. Unfortunately my parents have been having trouble with it all week. They phoned Chorus and they were unable to fix the problem and promised that technical support would get on to them.

    Problem Description:
    The only channels that can be received consistently are RTE1, Channel South and Info Tv. Other channels can be received on rare occasions but usually cut out after 1-3 minutes. They only really appear first thing in the morning after the Sagem Box has been plugged in after being off all night. On the channels that are not working the following error message is being displayed:
    "Your Smart Card Can't Be Used In The Digital Decoder."

    Steps Taken:
    I have switched the box off and unplugged it for lengths of time and this does not help. I am going to be contacting Chorus myself soon but if anyone can shed any insight into this problem I would much appreciate it.:)
    Tagged:


Comments

  • #2
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭Irishdudedave


    That happened me before after I had a new multiroom box installed. Rang up and they just re-provisioned the box and card while I was on the phone. Fixed within 5 minutes...

    Ring them and ask them to do that...they might not want/know how to do it but Im sure asking cant hurt...


  • #3
    Mrmoe
    Registered Users, Registered Users 2 Posts: 2,215 ✭✭✭Mrmoe


    Irishdudedave wrote: »
    That happened me before after I had a new multiroom box installed. Rang up and they just re-provisioned the box and card while I was on the phone. Fixed within 5 minutes...

    Ring them and ask them to do that...they might not want/know how to do it but Im sure asking cant hurt...

    Cheers I will see if they can help me soon,


  • #4
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    It sounds like your box and card might not have been paired up properly, or the smart card's not activated.

    Shouldn't take more than 5 mins to solve over the phone. This happened me with Sky Digital too!


Advertisement