Exchange updated, a few questions.

zonEEE

Hi all,

Ok my exchange finally got updated during the week, sales rep came around and checked the line and said he should be fine, so i ring up eircom to order and they say that the system is only showing up 1mb at the moment this could be just because the exchange only went live and the it could take a few weeks for it to come up on the system.

My other fear is that we are on a carrier line, so i rang up and checked and found out it was a carrier line, i thought myself that only one house can get broadband from this and one of the tech supports confirmed this, i rang up today again to find out some other stuff and said i was on a carrier line and the sales person said that means i cant get broadband, i then rang up tech support again and they said a carrier line means no broadband at all. And its 109 euro to get a new line in.

Where does this leave me now?

system says 1mb but this could change in a few weeks?

one tech support guy said 1 house can get broadband

the other said no houses can get broadband

the line says ok for broadband.

Help !

Sponge Bob

strongr wrote: »

the line says ok for broadband.

Check the BT and Vodafone and Digiweb line checkers but I suspect you only pass as 'amber' on eircom and will fail elsewhere

Therefore what it means is that if you order off eircom they will pass your line by fixing it , if you order off anyone else your line converts to a permanent fail , you may check though.

Line checkers

https://secureorders.digiweb.ie/broadband_dsl_order.asp

http://www.btireland.ie/AtHome_bb_check.shtml

can you PM me the exchange please and tell us how the other checks go please

zonEEE

Sponge Bob wrote: »

Check the BT and Vodafone and Digiweb line checkers but I suspect you only pass as 'amber' on eircom and will fail elsewhere

Therefore what it means is that if you order off eircom they will pass your line by fixing it , if you order off anyone else your line converts to a permanent fail , you may check though.

Line checkers

https://secureorders.digiweb.ie/broadband_dsl_order.asp

http://www.btireland.ie/AtHome_bb_check.shtml

can you PM me the exchange please and tell us how the other checks go please

Checked on bt and the line passed. Was hoping to go with BT anyways but have to get the info from eircom and wait for there system to update(or are they bull****ting me?)

Sponge Bob

If you pass on BT then eircom have to accept the order, off with you .

zonEEE

Sponge Bob wrote: »

If you pass on BT then eircom have to accept the order, off with you .

nice nice, at the moment its still just saying 1mb on all their systems but it should change in the next few weeks im only half a mile away from the exchange, or could the line only support 1 mb?

zonEEE

........ just off the phone again with eircom, still only 1 mb showing up so i gave them my next door neighbours phone number to check and they can get 15mb(they arent on the carrier) so where do i go from here? He said even if they install a new line he cant say for sure i will be able to get better speeds.