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Probelms with Dell Optiplex DVD drive in XP

  • 16-02-2009 3:11pm
    #1
    Freddie59
    Closed Accounts Posts: 6,679 ✭✭✭


    Hello all.

    I have a problem with a TSST (Samsung) drive in a 2007 Dell Optiplex 745 PC. The drive is recognised in the Bios, and lights, etc come on when you load a CD, but XP givea a Code 41 error, calaiming it has installed the drivers for the Drive, but that it is not connected.

    No joy with Dell (even though I have 3-year extended business warranty). They told me to restore the OS, but I was only supplied with a Utilities and Drivers disk, though they claim otherwise. So I'm in a bit of a pickle, and will have to buy a new drive to resolve this (hopefully).

    All help will be much appreciated.:)

    Regards,

    Freddie.


Comments

  • #2
    Freddie59
    Closed Accounts Posts: 6,679 ✭✭✭Freddie59


    Update on this:

    After contacting Dell for a third time, this technician had it rectified in minutes. He deleted some upper and lower filter registry entries and voila - problem solved. Without scrubbing the machine.:)


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