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Help with 360 E74 issue

  • 11-02-2009 5:06pm
    #1
    JmcG
    Closed Accounts Posts: 34 ✭


    Hi, not sure what to do, was hoping somebody here could help me out.

    My 360 suddenly won't work. Everytime I try to turn it on, I get an "E74" error message and a blinking red light. This used to happen every once in a while but now happens every time.

    What should I do? I have the receipt and the console for about 9 months now. Is it best to contact Microsoft or the retail outlet (Zavvi, Sligo) in this case?

    Any help/opinions appreciated?


Comments

  • #2
    Vic Vinegar
    Closed Accounts Posts: 6,241 ✭✭✭Vic Vinegar


    Can you try a different AV cable? i think the E74 message is usually a problem to do with that.... if not, then it's away to Microsoft for a month as it'll probably be a hardware issue!

    Zavvi's are all closed in Ireland now as far as i know so returning it to the shop isn't an option.


  • #3
    JmcG
    Closed Accounts Posts: 34 ✭JmcG


    Thanks for quick reply Bombleswizzum, will try my HDMI lead as soon as I get it back this week (have been using the supplied AV cable as it has separate audio outputs)


  • #4
    docentore
    Registered Users, Registered Users 2 Posts: 1,582 ✭✭✭docentore


    ring m$ asap, 99% its not a cable but scaler chip on the mainboard.

    If you still have warranty DO NOT TRY TO FIX IT YOURSELF!!!

    let people from m$ do that.


  • #5
    Nedved85
    Registered Users, Registered Users 2 Posts: 1,770 ✭✭✭Nedved85


    My other xbox has it, sortig it out now,

    Ring MS,

    Tell them the problem, tell them you have tried all the trouble shooting etc and they will explain what to do from there.

    This was my problem http://boards.ie/vbulletin/showthread.php?t=2055460012


  • #6
    robinph
    Moderators, Science, Health & Environment Moderators, Sports Moderators Posts: 24,144 Mod ✭✭✭✭robinph


    Was getting that error occasionally on my old box and it generally just required a re-wiggleing of the video cable.


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  • #7
    JmcG
    Closed Accounts Posts: 34 ✭JmcG


    Thanks for all your replies. I ended up ringing Microsoft and am now awaiting their response (after having sent them a scan of the receipt).


  • #8
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Believe its a year warranty to everything other than RROD.


    E74 Is the HANA and GPU loosing connection, which is why the Heatgun Fix is used to fix em.

    But if its under warranty that would be more permanent fix.


  • #9
    JmcG
    Closed Accounts Posts: 34 ✭JmcG


    cisk wrote: »
    Believe its a year warranty to everything other than RROD.

    Got a call back from Microsoft yesterday, turns out consoles in Ireland have a two year warranty (thought it was only one year myself) :), still waiting to see what they're going to do about the console though...


  • #10
    Moojuice
    Registered Users, Registered Users 2 Posts: 815 ✭✭✭Moojuice


    JmcG wrote: »
    Got a call back from Microsoft yesterday, turns out consoles in Ireland have a two year warranty (thought it was only one year myself) :), still waiting to see what they're going to do about the console though...

    Yep. I was told the same thing. The Irish are special.


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