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Another thread about Laptopsdirect.ie.

  • 11-02-2009 10:41am
    #1
    allybhoy
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭


    Hi, not sure if this in the right section so mods please feel free to move
    I ordered a laptop y'day from laptopsdirect.ie, I know from here people have had trouble in the past but I seen a really good offer on their website. So I rang em up,quoted the Ref from their website, the guy i was speaking to said grand, took my CC details, address etc and said he would process the order straight away. I asked him on the phone the lead time for delivery and if there was any in stock and he said roughly 8 days as there was over 20 in stock. So happy as larry I hung up the phone, then later on that day I received an email saying my order was being processed and it outlined what id ordered and the price etc etc. Then later on that day I received another order saying payment had been taken and that i would receive another email shortly saying that the item had been dispatched...i didn't.

    This morning ive just received an email from them simply saying that the order was canceled and gave absolutely no reason as to why. I promptly rang up customer service where i was waiting about 20mins on hold, when i eventually got through she simply said that the item was not in stock and when I quizzed her about why the order was taken and if the money had been refunded etc etc she was really unhelpful and tried to fob me off to the sales team. So with my credit wasting i slammed down the phone and wrote a stinking email. Ive checked my credit card online and it doesnt look like the money was neither taken out or refunded, although usually it does take a day or two to show up.

    So atm im waiting to hear back from them, thats if i do at all. What i think is happend is that they made a mistake on their website and advertised the laptop for cheaper than when it should be, the exact spec and price of the laptop that i ordered has now dissapeared from their website and a much dearer similarly spec'd laptop is up (200 euro more)


    But im just wondering legally where do i stand. I thought i heard somewhere that if somebody takes an order from you and you recieve confirmation that its legally binding, im not sure about that though so if somebody could enlighten me i would be most grateful!


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