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Thumbs up polar customer service

  • 10-02-2009 10:28pm
    #1
    E@gle.
    Registered Users, Registered Users 2 Posts: 1,516 ✭✭✭


    So i broke the rear clips on the back of my polar cs200 the ones on the unit that clip into the bike mount. so gave polar uk service a buzz and they replaced the back casing of the unit free of charge. My only expense was the cost of postage to the uk about €2.50. They even posted the unit bak to me priority post free of charge>


Comments

  • #2
    scottreynolds
    Closed Accounts Posts: 2,001 ✭✭✭scottreynolds


    E@gle. wrote: »
    So i broke the rear clips on the back of my polar cs200 the ones on the unit that clip into the bike mount. so gave polar uk service a buzz and they replaced the back casing of the unit free of charge. My only expense was the cost of postage to the uk about €2.50. They even posted the unit bak to me priority post free of charge>

    €2.50 - Polar might be good but An Post a rip off :-).

    But seriously thats great news. I have found Polar helpful in the past as well.


  • #3
    ednwireland
    Registered Users, Registered Users 2 Posts: 14,575 ✭✭✭✭ednwireland


    tried to get a battery replaced in a chest strap once basically told me to f off so never bought polar since sounds like they may have improved (is it same polar as heart rate monitors )

    My weather

    https://www.ecowitt.net/home/share?authorize=96CT1F



  • #4
    stuf
    Registered Users, Registered Users 2 Posts: 578 ✭✭✭stuf


    ednwireland wrote: »
    tried to get a battery replaced in a chest strap once basically told me to f off so never bought polar since sounds like they may have improved (is it same polar as heart rate monitors )

    I'm sure what they actually told you is that the chest strap is a sealed unit and as such the battery can't be changed - that's a bit different to f off.
    Your problem seems to be with the product and not the customer service

    just to add that my dad has had many dealings with polar customer service and they always bend over backwards to help him


  • #5
    E@gle.
    Registered Users, Registered Users 2 Posts: 1,516 ✭✭✭E@gle.


    stuf wrote: »
    I'm sure what they actually told you is that the chest strap is a sealed unit and as such the battery can't be changed - that's a bit different to f off.
    Your problem seems to be with the product and not the customer service

    just to add that my dad has had many dealings with polar customer service and they always bend over backwards to help him


    There are 2 types of chest strap anyway the sealed one and the one you can replace battery yourself, a jeweller can probaly do it for you


  • #6
    SomeFool
    Registered Users, Registered Users 2 Posts: 2,452 ✭✭✭SomeFool


    I think you can send back the sealed chest strap to polar and they will change the battery....


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