EIRCOM BB ERRRRRRRRRRR

CRAIG07

ok lads im really at the end of my tether with this !!!!

for the past week or so my broadband is driving me mad,

for starters its constantly disconnecting its self and trhen re connecting its self after a while ???

when i look at my network map thingy it shows my laptop connected to my router but a problem between my router and the net....

other times it will show a failed connection between my router and the net while saying identifying over my router ???

im using a windows vista dell laptop.....

what could the problem be ?

oh and this isnt the first time i have had this problem it happend a few months ago and just fixed its self but now its back....

thanks for your replies in advance...

biko

Is it the Netopia router?

CRAIG07

oh ya sorry forgot to mention that....

its the silver one.....

dub45

CRAIG07 wrote: »

oh ya sorry forgot to mention that....

its the silver one.....

Was your speed upped lately by any chance? What are your line stats? Sounds as if your SNR could be low.

CRAIG07

im not sure if there is other stuff u need im not very technical ...

its supposed to be 3meg upgraded to it about 2 months ago

CRAIG07

any ideas lads ?

Sponge Bob

CRAIG07 wrote: »

any ideas lads ?

Line stats please like you were asked.

Also unplug every phone sky box etc , even the filters, and plug only the modem straight into the main socket and see .

CRAIG07

how do i get my line stats ???

Calebmcd

ENTER 192.168.1.254 into your browser

you'll see your stats on the top right corner

you'll want

# ATT and # SNR

CRAIG07

i tried that but it just brings up my router home page...

daddyno1

CRAIG07 wrote: »

any ideas lads ?

If i was you craig. Id get straight on the phone to eircom tech support. Tell them in a real nasty feckin tone that your paying for 3mb and that your not even getting half a poxy mb. the number is 1890 260260. do it man take no prisoners......!:mad:

CRAIG07

i have to connect the yellow cable to even get a connection now :mad::mad:

it dosent find any wireless networks at all:eek:

mukki

don't be so quick to blaim eircom, you have to have the filters all set up and your problem sound more like a wifi problem

CRAIG07 wrote: »

i tried that but it just brings up my router home page...

thats what he wants, it has all the info on your connection
go into it again and post back

questions
1) when the net disconnects what lights are on on the router, are they on or flashing on off??
2) is the speed okay with the cable?
3) did the 1mb line ever give problems
4) on router page whats... speed xxxx/xxx (kbps)
5) on router page whats...Line Attenuation xx/xx dB
6) when [URL="[URL]http://www.boards.ie"]www.boards.ie[/URL] doesn't work does http://89.234.66.107 (note down for when it goes again)
7) you said you can't detect a wireless network now, can you see if you can pick up a neighbours? (antenna cable might be damaged in the laptop hinge)




sounds like either wifi interference (baby monitor?, sky resender?) nearby

other reasons for disconnects is phone filters

low speed could be from somthing downloading on your pc, updates, torrents, limewire.

if the 1mb was more stable then the 3mb line and you ring eircom to complain , they will just put you back on 1mb

thefinalstage

daddyno1 wrote: »

If i was you craig. Id get straight on the phone to eircom tech support. Tell them in a real nasty feckin tone that your paying for 3mb and that your not even getting half a poxy mb. the number is 1890 260260. do it man take no prisoners......!:mad:

If you go in like that they will hang up on you.

enfant terrible

I'd say your not being assigned an ip address

Assign it manually on your laptop

Right click on your wireless connection, go to properties

Go to Internet Protocol(tcp/ip), click properties

Click use following ip address, enter

192.168.1.100 (IP address)
255.255.255.0 (Subnet)
192.168.1.254 (Gateway)

Assign DNS server manually
192.168.1.254(DNS Server)

Click OK

Should work then

mukki

thelastangryman wrote: »

If you go in like that they will hang up on you.

ringing up and being nasty to someone who like everyone else is just trying to get his/her bills paid is disgraceful behaviour :mad:


op has not answered any questions, and is not tech savvy as he said, but he did mention that he can use the ethernet cable so i'm 90% sure that its a interference problem

thefinalstage

mukki wrote: »

ringing up and being nasty to someone who like everyone else is just trying to get his/her bills paid is disgraceful behaviour :mad:

Exactly, plus your problem will not be resolved. They will run you through every single trouble shooting step, say they are escalating then when you call a week later there will be no record of the call. Be nice and things go a lot smoother.

CRAIG07

ok so i rang up this morning.....

there was some sort of network key problem?

he gave my a key and it didnt work......

so he helped me set up a new network and everything is hunky dory now :)

i have to he was one of the nicest people i ever spoke to in the technical dept.