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No icons, No start menu... *Edit - now with logs attached!* Help appreciated
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09-02-2009 9:55am#1Hi all,
Last port of call here before I bring my laptop in somewhere to be fixed. Basically, as the title suggests, when my laptop comes on only the wallpaper is displayed. I can access the taskmanager and from there and msconfig but, of course, nothing happens when I try to launch system restore. I've tried lots of things from the net with no success. Is it worth trying to use that Hijack this yoke? I can load some (basic) programs from msconfig alright.
Oh yeah, in taskmanager this drwatson32 thing keeps coming up when I try to run something, multiple copies of it it the applications (or processes?) tab.
Any suggestions would be appreciated, I'm about to give up on it at this stage.
Thanks
P.s. It's a Dell Inspiron, not sure of model name, have it about three years. Running Windows XP (sp2 i think
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few things there
Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.
Download SDFix and save it to your Desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)
Please then reboot your computer in Safe Mode by doing the following :- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
- Instead of Windows loading as normal, the Advanced Options Menu should appear;
- Select the first option, to run Windows in Safe Mode, then press Enter.
- Choose your usual account.
- Open the extracted SDFix folder and double click RunThis.bat to start the script.
- Type Y to begin the cleanup process.
- It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
- Press any Key and it will restart the PC.
- When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
- Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum). - Finally paste the contents of the Report.txt back on the forum.
Download ComboFix from one of these locations:
Link 1
Link 2
* IMPORTANT !!! Save ComboFix.exe to your Desktop- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.0 -
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yes I am sure
Try this
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**- If you are using Firefox, make sure that your download settings are as follows:
- Tools->Options->Main tab
- Set to "Always ask me where to Save the files".
- During the download, rename Combofix to Combo-Fix as follows:
- It is important you rename Combofix during the download, but not after.
- Please do not rename Combofix to other names, but only to the one indicated.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
- Double click on combo-Fix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.
0 - If you are using Firefox, make sure that your download settings are as follows:
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ActorSeeksJob wrote: »yes I am sure
Try this
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**- If you are using Firefox, make sure that your download settings are as follows:
- Tools->Options->Main tab
- Set to "Always ask me where to Save the files".
- During the download, rename Combofix to Combo-Fix as follows:
- It is important you rename Combofix during the download, but not after.
- Please do not rename Combofix to other names, but only to the one indicated.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
- Double click on combo-Fix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.
Hi, no luck there either. I couldn't follow it exactly though. My internet connection isn't running so I'm transferring everything to the desktop via a memory stick (downloaded on another computer). I am then running them via taskmanager. Sorry if this wasn't clear. I also could not disable AVG8 as specified (end process would not work, I can't open the control center as the task bar is also missing so I can't right click the icon)
Thanks for the help again. Is there a way I could get my internet connection up and running from the taskmanager?0 - If you are using Firefox, make sure that your download settings are as follows:
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