Paypal dispute, and returning counterfeit item

Discodog

I bought a pair of sunglasses from an apperent genuine seller (good feedback etc). I paid via Paypal & when the item arrived they were obviously fake.

The goods were bought from a UK seller, the seller gave a UK return address but Paypal insist that I return them to China by recorded delivery. By returning fake goods to the counterfieter I am aiding & abetting a crime. No doubt that they would be resold on ebay. The seller knows that it will be uneconomic to pay a courier so his money is safe.

I have even contacted Paypal's Executive Offices with no luck. So Paypal is forcing me to commit a crime & encouraging counterfieters. If this is Paypal protection then it is worthless.

drunkmonkey

Discodog wrote: »

Paypal protection then it is worthless.

have't tried it but if your paypal account is empty and you draw the funds from your credit card to pay could you in theroy raise a claim against paypal with your credit card company:rolleyes:

paypal are the worst company every:mad:

A Dub in Glasgo

I do not understand how paypal insisted you return to China if you bought from UK seller. Maybe you should post the sellers id?

zarquon

Obviously this is a UK based seller using a Chinese dropship service, thus everthing gets shipped from China to the buyer, with the seller getting a cut just for placing the order with the dropshipper.

fugazied

It's actually funny (in a way) because I saw a thread on another forum where an Ebay seller was complaining about a buyer suggesting the sunglasses he sold were fakes (he was adaant they weren't). They didn't happen to be ray bans did they?

A Dub in Glasgo

zarquon wrote: »

Obviously this is a UK based seller using a Chinese dropship service, thus everthing gets shipped from China to the buyer, with the seller getting a cut just for placing the order with the dropshipper.

I understand that bit. Unless the seller is registered and has his Paypal address in China, I do not understand how Paypal can insist the buyer returns the item to China.

jor el

Discodog wrote: »

So Paypal is forcing me to commit a crime & encouraging counterfieters.

No they're not, as you haven't proven that their even fake yet. The only ones who can make that decision would be the manufacturer. If you want to, you could contact them, send off the glasses, and the manufacturer will confirm their authenticity or not. You could then report the seller to eBay for selling counterfeit products.

At this point, if you claim the glasses are fake and the seller claims they are genuine, the only way to solve it is to prove they are fake, or return to the seller for a refund. Neither you or Paypal are aiding in a crime, at least not until you have proof of the crime.

If you get the manufacturer to certify they are fake, you can probably claim the payment back through your credit card, and shouldn't have to return them (as they will be with the manufacturer).

Thread title edited to more accurately reflect the thread.

siobhanoh

I am in a similar position. I bought uggs off a UK seller and paid using paypal. I got a mail saying they are being shipped from China. I am first of all worried that they are going to be fake and second of all that I am going to get hit with customs duty because they are coming from outside the EU. On the listing it said the item location was in the UK. Is this grounds for raising a dispute with paypal?

Nody

siobhanoh wrote: »

I am in a similar position. I bought uggs off a UK seller and paid using paypal. I got a mail saying they are being shipped from China. I am first of all worried that they are going to be fake and second of all that I am going to get hit with customs duty because they are coming from outside the EU. On the listing it said the item location was in the UK. Is this grounds for raising a dispute with paypal?

Wait until the item has arrived, if you get hit by customs then refuse to pay for it (it will be sent back to seller) unless seller pays you that amount (in advance). Then if/or they are fake you raise a dispute over them being fake.

Out of curiosity, how much does the item cost in a online European shop (i.e. not Ebay) and how much did you pay?

jor el

You can report the seller for misrepresenting the item location. You believed it was coming from within the EU, but it's not, therefore leading to the possibility of duty/VAT. This is independent of any possible Paypal dispute, and it would do no harm to lodge this complaint with eBay now.