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Sky dish to be replaced.

  • 28-01-2009 7:33am
    #1
    Gadfly
    Closed Accounts Posts: 150 ✭✭


    I am getting a new dish today from Sky as the old one fell down in the storm last week. I asked the engineer over the phone will he be replacing the cable too as it might be water-logged and he said no, that he will cut it back a centimeter and connect it again. Should I insist on a new cable or is he right? He says it won't affect quality or strength of signal. He is due to call today at one. Any advice?

    Thanks.


Comments

  • #2
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    did you arange this over the phone through sky? Did you arrange a price as you'll possibly be charged a full installation charge so get your moneys worth!


  • #3
    Gadfly
    Closed Accounts Posts: 150 ✭✭Gadfly


    snaps wrote: »
    did you arange this over the phone through sky? Did you arrange a price as you'll possibly be charged a full installation charge so get your moneys worth!

    Thanks for response. Yes, it was arranged through Sky (the call itself cost me eight euro). They charge 100 euro to service an account regardless what has to be done. I'd be much happier with a new cable installed as well.


  • #4
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    dont i know it i know so many people that have been charged 100e just to have their dish adjusted after a gale! 5 mins work!


  • #5
    Gadfly
    Closed Accounts Posts: 150 ✭✭Gadfly


    snaps wrote: »
    dont i know it i know so many people that have been charged 100e just to have their dish adjusted after a gale! 5 mins work!

    He is replacing the dish as it's red-rotten from rust. But you are right, they charge just for adjusting a dish. The fact I'm getting a new dish takes the sting out of the cost. So, should I demand cable as well?


  • #6
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    snaps wrote: »
    dont i know it i know so many people that have been charged 100e just to have their dish adjusted after a gale! 5 mins work!

    If the dish is less than 3 months old and bolts aren't rusted to death. Also up to 1hr travel time.


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  • #7
    fifib
    Registered Users, Registered Users 2 Posts: 1,463 ✭✭✭fifib


    i would definately recommend insisting they put in a new cable, though you need to do this before the engineer calls or he wont do it. he only looks at his lil pda and does what is listed to do on it!
    i wish i had insisted.got new dish end of nov but have lost signal since storm last week.im sure there is water damage now and have to wait til middle of feb before engineer comes.

    As matter of interest how long is warranty on new dish. guy on phone tried to charge me €100 to get engineer out again but i told him dish is new and still under warranty. im wondering now if hes put me down for middle of feb so my warranty will be out by then and he will charge me after all!


  • #8
    Gadfly
    Closed Accounts Posts: 150 ✭✭Gadfly


    fifib wrote: »
    i would definately recommend insisting they put in a new cable, though you need to do this before the engineer calls or he wont do it. he only looks at his lil pda and does what is listed to do on it!
    i wish i had insisted.got new dish end of nov but have lost signal since storm last week.im sure there is water damage now and have to wait til middle of feb before engineer comes.

    As matter of interest how long is warranty on new dish. guy on phone tried to charge me €100 to get engineer out again but i told him dish is new and still under warranty. im wondering now if hes put me down for middle of feb so my warranty will be out by then and he will charge me after all!

    When I put in the call to Sky, the CSA said the engineer would probably have to replace the cable as well due to water damage. The engineer rang me last night to confirm he would be out today at one. I asked would he be replacing the cable and he said no, even though the assistant said he probably would need to. I don't know whether I should insist on it.

    I don't know about the warranty on a dish. :)


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