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sky engineer

  • 27-01-2009 3:46pm
    #1
    wolfe
    Registered Users, Registered Users 2 Posts: 475 ✭✭


    hi there, looking for some advice please.

    Sky box has packed it in (out of warranty). phoned up sky, did all the tests.was told i possibly need a new sky box and engineer call out would cost €100.

    anyway i phoned up and threatened cancellation. As i have been a customer for may years paying about €80 a month they waived the fee. Only problem is they told me an engineer won't call till the 4th of feckin february!!

    I wonder if i had been paying the fee would they sort me out quicker? I feel like they have put me on the long finger as they are waiving the fee. Any advice on how to get a more prompt response?


Comments

  • #2
    von Smallhausen
    Registered Users, Registered Users 2 Posts: 1,162 ✭✭✭von Smallhausen


    even if you paid the €100 you wouldnt get an engineer out sooner.. Due to the recent bad weather there is a lot of people getting their dishes re aligned and new installs to be put in.


  • #3
    120_Minutes
    Registered Users, Registered Users 2 Posts: 4,706 ✭✭✭120_Minutes


    buy a 2nd hand box for next to nothing and fit it yourself?


  • #4
    Gadfly
    Closed Accounts Posts: 150 ✭✭Gadfly


    wolfe wrote: »

    anyway i phoned up and threatened cancellation. As i have been a customer for may years paying about €80 a month they waived the fee.

    Well done to you anyway on the waiver. :) Just got a free dish today. I threatened to cancel.


  • #5
    norbert64
    Registered Users, Registered Users 2 Posts: 1,192 ✭✭✭norbert64


    forgive me thread hijacking, but I just have a quick question regarding the autonomy of the engineers.

    I was wondering if the boxes, be they original/SKY+ or SKY+HD, are locked to sky, new/renewed subscriptions or would you be able to say, purchase a box from an engineer on a call out, from the back of the van, lol

    or then again, would it depend on the engineer?


  • #6
    John mac
    Registered Users, Registered Users 2 Posts: 5,140 ✭✭✭John mac


    norbert64 wrote: »
    forgive me thread hijacking, but I just have a quick question regarding the autonomy of the engineers.

    I was wondering if the boxes, be they original/SKY+ or SKY+HD, are locked to sky, new/renewed subscriptions or would you be able to say, purchase a box from an engineer on a call out, from the back of the van, lol

    or then again, would it depend on the engineer?

    you can buy them on Ebay!!!! or adverts.ie often have them.

    so why would you ? they are all locked to sky, you could buy a freesat box .




    .


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