Autoglass = Awesome

rgiller

I'm delighted having just got my windscreen replaced for free at work due to Autoglass' excellent service. I called them yesterday to tell them about the 10cm crack I had on my 99 Polo's front windscreen. They took a few details (name, number, address, etc) and asked for my insurance policy number and then showed up at work this morning and replaced the glass on site. No money changed hands and there is no penalty to my no claim's bonus. Excellent service all round.

Drummerboy08

Happy days then eh?

They usually are fairly on the ball alright - i've dealt with them in the past for a few different cars.

Nice to hear a good report for a change!

bazz26

The windscreen wasn't free. Your insurance company will foot the bill from Autoglass directly once you have windscreen replacement cover under your insurance policy. Pretty standard practice these days.

But I do agree that Autoglass are pretty professional at what they do. I had my windscreen replaced last year and they did a great job compared to others. They had to order it from the UK due to being heated and having a rain sensor. They knew their stuff and I've had no problems with it since unlike other companies I have used in the past where they had to replace the windscreen a second time due to poor sealing.

joeperry

rgiller wrote: »

I'm delighted having just got my windscreen replaced for free at work due to Autoglass' excellent service. I called them yesterday to tell them about the 10cm crack I had on my 99 Polo's front windscreen. They took a few details (name, number, address, etc) and asked for my insurance policy number and then showed up at work this morning and replaced the glass on site. No money changed hands and there is no penalty to my no claim's bonus. Excellent service all round.

You might be jumping the gun abit with all the praise,have you made sure it doesn't leak? Have you made sure there isn't any extra wind noise at speed.

These are a couple of issues that a mate had after getting a new windscreen.

Stevie Dakota

More wind noise can be a big pain.

bazz26

I've had no increased wind noise in my replacement screen. I suppose alot can depend on the individual who does the fitting too.

Big Nasty

Thumbs up to these dudes! Recently did the screen in my Trans Am. Difficult find for them. Service was excellent.

Good to see a post about a good experience. Fair play dude!

maxwell smart

My wife had her windscreen replaced by them about 5 months ago. They arrived out and started cutting off the rubber, then a knock at the door...."eh sorry, we've got the wrong windscreen with us" !!!! So we had to leave the car sitting there for 2 days while they sourced the correct one! Otherwise a very good job, but its amazing how a small cock up by someone using a computer can cause so much grief

Voodoomelon

Question:
I have a tiny chip in my windscreen that sits almost directly infront of the driver and is can be annoying under certain light conditions, does it have to be a "crack" as such for the windscreen to be replaced? I have windscreen cover by the way.

John_Mc

Voodoomelon wrote: »

Question:
I have a tiny chip in my windscreen that sits almost directly infront of the driver and is can be annoying under certain light conditions, does it have to be a "crack" as such for the windscreen to be replaced? I have windscreen cover by the way.

Good question, I'm in the same boat and would love to get it fixed

Drummerboy08

I dont think you will get a new windscreen for it. If it is repairable i would imagine that that is the option they will take.

John_Mc

Drummerboy08 wrote: »

I dont think you will get a new windscreen for it. If it is repairable i would imagine that that is the option they will take.

How can you repair something like that though?

Drummerboy08

AFAIK, a chip up to the size of a 2 euro coin can be repaired. They inject a resin into the crack, let it harden, and sand it down.

Alun

John_Mc wrote: »

How can you repair something like that though?

They inject a resin into it under pressure and then cure it (using UV light IIRC). However they won't do it on anything in direct view of the driver, and if it's been like that for a while there'll be all kind of dirt and other stuff in it which will also make the repair infeasible. The idea of such repairs is to prevent the crack spreading and making a windscreen replacement necessary.

voxpop

you explain the details on the phone - if the phone person is happy then a guy is sent out. noone actually checks your windscreen to see if its repairable over replaceable

damoz

Alun wrote: »

They inject a resin into it under pressure and then cure it (using UV light IIRC). However they won't do it on anything in direct view of the driver, and if it's been like that for a while there'll be all kind of dirt and other stuff in it which will also make the repair infeasible. The idea of such repairs is to prevent the crack spreading and making a windscreen replacement necessary.

or failing that... get a hammer, make a crack, call them, get it replaced under your cover.

Fizman

I know that it doesn't affect your NCB (provided you have WS cover), but on renewal/getting a quote from a new broker, would it be necessary to disclose it as a previous claim?

rgiller

My insurance agent said that it would be shown on my renewal statement but that's it. No loss of NCB

mikkael

Hi all,

I had autoglass replace the 'fly windows' at he back of my car around 2004. Similarly pain - free experience to the initial post. In early 2007, different matter entirely. I needed the windscreen done, and they sent out a guy with an eastern european accent who spent quite some time looking confused ( that is, during the short spell when he wasn't having a social chat on his mobile and working with one hand ).

He left broken glass and bits of razor blade all over the driveway / car. Shortly after I was cleaning it and nearly sliced my fingers off: a large sliver of glass was sticking up from the tray at the bottom of the windscreen!

Over the past number of months I had been noticing puddles forming in the rear passenger areas. I never used to park the car 'nose uphill', which is probably why I never noticed much of a problem before ( bar the suspicion that I was getting particles of rain in my face from the top of the screen ).

Autoglass have been completely rubbish about it. Firstly I was told "Ah, it wasn't our Autoglass that did it, it was the English crowd" (?)! I then ring the "English crowd" and they tell me: "No, it wasn't us, it was the other lot". I was also told that the operative was not the usual guy, the branch was being renovated at the time, and that so many customers accuse Autoglass but are wrong in the end.

It seems Autoglass keep playing the card "Oh well, it's nearly 2 years". Should a windscreen leak after less than 2 years? They sent a guy out who started asking me if I had a hose. I said "no", so he left again. They expect me to go and leave my car in the Tallaght branch for 2 hours while they test it with a hose. I can already tell by the b.s. on the phone that they are not going to admit it's a mess.

And a mess it is. The operative cut the trim inside of the windscreen during the 'repair', smeared excess bonding agent onto the lower tray under the windscreen, and in fact forced the tray on over the old sealant that he had stripped off the previous screen!

Autoglass refuse to accept that under the glovebox ( I took off the trim ) being soaked in a car parket nose-uphill is a sign of a leaking screen. Incidentally, the area under those fly - windows at the rear is all wet as well. These guys have a lot to answer for. I hope the recession kicks them in the balls.

mikkael

Oh, here are a couple of pictures of the 'professional' Autoglass job. Believe me, these don't even do it justice. I couldn't believe my eyes.

Voodoomelon

Looks very messy alright.

Funny this thead should pop up again now, I got my windscreen replaced today by Allied Irish Windscreens in Dundalk, they appear to have done a decent job, even ordered in the exact windscreen I needed with the heated elements for the wipers, although it does appear to be a lower quality windscreen than the OEM one but I expected as much.

Covered completely under my insurance, quick and hassle free. Hopefully I won't have any problems, they only ever did one other 7 series before years ago.

Autoglass_cc

mikkael wrote: »

Oh, here are a couple of pictures of the 'professional' Autoglass job. Believe me, these don't even do it justice. I couldn't believe my eyes.

Have you spoken to the customer care centre or headoffice to see if they will have someone look at it?

mik_da_man

voxpop wrote: »

you explain the details on the phone - if the phone person is happy then a guy is sent out. noone actually checks your windscreen to see if its repairable over replaceable

Not true in my case.
I had a guy come out and look at a chip in the windscreen.
I had asked for a repair but he had a look and said "Sure just replace it.
It could be repaired but It's not going to cost anything more to replace it"

The had to order the screen in cause it was heated with rain sensors but they did a fantastic job, you could never tell it was replaced.

Voodoomelon

Voodoomelon wrote: »

Hopefully I won't have any problems...

Famous last words, the windscreen I got installed is warped, when things in the distance travel horizontally across the field of view of the windscreen, they warp and go wavy. :mad:

They seem to be happy enough to replace it, waiting on a call back...

mikkael

Okay, update time on the issues I had with my windscreen. The microwave has just gone 'ping' and sure enough, my whoppin' big slice of humble pie is ready

I reluctantly went back to Autoglass to have this leaky screen refitted. I'm glad I did. They couldn't have been more helpful, and I've since gotten umpteen follow up calls to make sure everything went alright.

Tbh I got paranoid when talking to them initially on the phone. It seemed to be a case of trying this and that to find out what was up with the 'screen, and I automatically took this as a fob - off.

It became clear talking to the guys out in Tallaght that they actually WERE interested in getting to the bottom of it, so I was wrong there. Fact is, as I now see it, a job here and there will always fall through the cracks. They did, however, deal with the matter very professionally so you can't expect more than that.

Faith restored, wouldn't hesitate to use them again