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Trying to get a deposit back. Business to business.

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  • 23-01-2009 1:49pm
    #1
    DubTony
    Registered Users Posts: 3,268 ✭✭✭


    A couple of years ago I placed an order with a company for some equipment for my shop. I asked the salesman to fit as soon as possible as we were just about to get the place done up. I gave him a deposit and waited for his fitters to contact me. Nothing happened.

    For reason I won't reveal here, I never got back to them until a few months later a salesman came into me to sell me the same equipment. I told him I already had an order in and he should go back and find out what the situation was. I heard nothing within a few weeks and rang them. I was told the manager would get back to me, but heard nothing.

    Over the past 2 years I have made 5 phone calls to the company and waited patiently for the manager to return my call.

    Finally I received a visit from the manager who informed me that he didn't have the authority to issue a refund. I don't want the equipment now, and I haven't bought similar equipmet from anyone else. The order form states on the back that refunds of deposits will not be made where orders are cancelled.

    I have never written to them, or even spoke to a solicitor about the situation. The manager advised me to write to the owner of the company as he is the only one who can issue a refund. But he mentioned the fact that it's been over 2 years and the question will arise "why did I take so long"?. I expect to have to call my solicitor.

    Here's my question. What is a reasonable time to expect to take delivery and fitting of a product, and at what point would I be justified in canceling an order and expecting a full refund?


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    #2
    dats_right
    Registered Users Posts: 1,168 ✭✭✭dats_right


    DubTony wrote: »
    Here's my question. What is a reasonable time to expect to take delivery and fitting of a product, and at what point would I be justified in canceling an order and expecting a full refund?

    I don't think that I could have answered these questions as well as you already have done when you said..
    DubTony wrote: »
    I expect to have to call my solicitor.

    I agree.


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