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Returning A product to Argos

  • 06-01-2009 3:09pm
    #1
    TheZenWithin
    Registered Users, Registered Users 2 Posts: 115 ✭✭


    I bought a Philips Micro Theater System from Argos back In June. The bass speaker connection recently has stopped working.

    It wasn't a great system so I want to bring it back for a refund.

    Am I within my consumer rights to ask for a refund, even though Argos only has a 30 day money back guarantee?

    I need the money anyway!
    Tagged:


Comments

  • #2
    Pat Mustard
    Registered Users, Registered Users 2 Posts: 9,554 ✭✭✭Pat Mustard


    The goods must be fit for the purpose that they were intended. Sounds like they are not. Therefore you are entitled to a refund by law, under the sales of goods acts. The additional 30 day thing is just a 'bonus', not a replacement for your rights under the legislation.

    So, from what you say, it sounds like you are entitled to a refund of your money. You do not have to accept a credit note or replacement goods. You can insist on a full refund.

    If you have any hassle in getting a refund, write them a letter threatening the small claims court.


  • #3
    Eoin
    Registered Users, Registered Users 2 Posts: 21,263 ✭✭✭✭Eoin


    You might be better off in the Consumer Issues forum, but I think the choice is a refund, repair or replacement. Strangely, the last link below says that the legislation doesn't cover whose choice that is.

    Some links here:

    http://www.consumerassociation.ie/rights_knowrights.html
    http://www.citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland
    http://www.consumerconnect.ie/eng/Hot_Topics/FAQs/Faulty-goods/


  • #4
    TheZenWithin
    Registered Users, Registered Users 2 Posts: 115 ✭✭TheZenWithin


    I thought that was the law but I just wanted to make sure, I'll return it when I get a chance. I paid for it with my Dads creidt card so will I have to present the card aswel as the receipt? Thanks for the speedy reply


  • #5
    Fuzzy Clam
    Closed Accounts Posts: 3,293 ✭✭✭Fuzzy Clam


    Argos would be within their rights not to replace the goods or give a refund at this point.
    They must accept the item for repair. If this cannot be carried out within a reasonable length of time, then they have to offer a replacement or a full refund.


  • #6
    towel401
    Closed Accounts Posts: 2,917 ✭✭✭towel401


    argos tend to be very easy with what they take back. probably because stuff gets tossed around their warehouse so much they get a lot of broken stuff. they can't be arsed repairing them either as that would involve bringing that particular unit back to you and its easier to throw them onto a pile and deal with it in their own time. i don't think they are overly pushed about the 30 days either


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