Returning faulty item to Ebay retailer

o1s1n

In a moment of madness I bought a refurbished xbox 360 from a retailer on ebay a couple of weeks ago for €150. It red ringed five minutes out of the box. (On christmas day too! :mad:)

Contacted the seller and they said they would issue a full refund as soon as they received it back.

Problem is - it's after costing me €47 to send back due to the thing being so heavy.

I was a bit shocked at the price, but sent it off anyway thinking that they'd refund it.

I'm just now after coming across a link at the bottom of the aution to their terms and conditions, which state -

All items are supplied with a 90 day warranty, unless specifically stated otherwise.

It is the customer’s responsibility to arrange and pay the full costs associated with the return of the product

Surely that can't be right? They sold me a faulty product but I'm going to be out €47 as a result whereas they get the product back without losing a penny?

Any ideas?

Bluetonic

Sounds right to me, it was clearly stated that you pay for P&P which is as a general rule the case.

Dunnes or Arnotts wouldn't cover my train fare or petrol to town to return a faulty item, don't see how it's different in your case.

Lesson learned.

o1s1n

Bluetonic wrote: »

Dunnes or Arnotts wouldn't cover my train fare or petrol to town to return a faulty item, don't see how it's different in your case.

I have heard this arguement before and it is not valid. One is governed by European Distance selling regulations and the other is not.

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

Interesting article about it here -

http://www.guardian.co.uk/money/2007/jul/27/yourrights.legal

Bear in mind also that you can never be made responsible for the cost of returning faulty goods or substitute goods, which have been supplied where the ordered goods are not available. In these cases the cost of returning the items and arrangements for their collection must be borne by the trader.


It states that a buyer must pay the return postage fee if they are returning the product as stated in the terms and conditions. Which makes sense if the product functions.

However, I am unclear as to whether or not this is the case if the product is faulty. As the exerpt from the guardian article above seems to think that the trader is responsible.

Daemos

o1s1n wrote: »

I'm just now after coming across a link at the bottom of the aution to their terms and conditions, which state -

All items are supplied with a 90 day warranty, unless specifically stated otherwise.

It is the customer’s responsibility to arrange and pay the full costs associated with the return of the product

Surely that can't be right? They sold me a faulty product but I'm going to be out €47 as a result whereas they get the product back without losing a penny?

No, it isn't fair, but that is the standard rule with this kind of thing. I had to return a DVD player a while back because it was broken, and same thing. I was fortunate, though, because it was small and light, and so didn't cost too much. You were just unlucky that it happened with such a heavy item. And like the previous poster said, it was written on the page, so even though you (like me) will have overlooked it, they won't take that as a good reason to refund you.

jor el

Buying on eBay is not quite the same as buying directly from a retailer though. In a lot of cases, it's a private sale, with no retailer involved at all, and even if it is a retailer selling on eBay, I'm not sure whether this counts as a retail or private sale.

eBay and Paypal will do absolutely nothing to help you, that much is certain, as they always say that the cost of return shipping is the responsibility of the buyer, regardless if it is a faulty item or not. You're only choice would be to contact consumer information centre or the NCA, and ask for advice. If the seller is not willing to offer anything, then Small Claims is your only choice, though this not work if the eBay sale is regarded as a private sale.

A Dub in Glasgo

The RRoD (I assume this was the fault) is a well known design flaw from Microsoft. It can be fixed in an hour or two with the a kit that can be bought on ebay for about £5. You bought a 2nd hand Xbox 360 and that is the chance you take

There is nothing you can do about getting your P&P back as jor el says. I am surprised it cost €47 to send back asit is not very heavy

harveydent

Ive had the same problem on ebay and ive had to pay for the shipping returning the item......one of the joys of online buying